Working in a business environment

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Unit 203: Work in a business environment.

By Jessica Louise Dixon

Outcome 1: Understand how to respect people at work.

  1. Describe what is meant by diversity and why it should be valued.

Diversity means that people are valued for their differences, meaning that they are placed in a job that is well suited to them, creating a more productive workforce. An example of this would be having a receptionist that has a bubbly personality, who is always smiling and willing to meet new people, as opposed to a grumpy, antisocial person who does not want to be there. It should be valued as it means everyone can produce their best work and people will work harder at a job they enjoy and are good at.

  1. Describe how to treat other people in a way that is sensitive to their needs.

To be able to be sensitive to other peoples needs, first you have to work out and decide what their need is, this could be either obvious or less obvious, for example they may use wheelchair. Once you have understood their needs, you need to work out and understand how to treat them. Carrying on with the use of a wheelchair, the employee should not be treated any differently than other employees in the sense that they should all have the same opportunities for progression in the workplace as others, however, to aid them on a day to day basis, it may be polite to hold open a door for them, or ensure that there is ample parking room in place.

  1. Describe how to treat other people in a way that respects their abilities, background, values, customs and beliefs.

When considering how to treat other people, I often think about how I would like to be treated myself. I would take into consideration their personality traits, such as how outgoing they appear, to try and gage what they will laugh about. However, even whilst taking this into consideration it is still best to be mindful of anything that may be interpreted as hurtful. These can include remarks about how able they are at performing in their job, e.g. someone being slow at typing; racial remarks that may not be said to intentionally hurt someone but could anyway; remarks about customs, beliefs, backgrounds and values, such as mocking a certain religion. Through thinking before both speaking and acting, other people will feel as though they are being treated with respect and therefore the workplace would be much happier.

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  1. Describe ways in which it is possible to learn from others at work.

As technology and the way we think and do things is constantly changing, there is always room to learn in the workplace. One possible way is through asking for someone’s help and them offering it with a simple instruction that is easy to remember and stays with you. There is also the idea of shadowing someone, observing exactly how they carry out certain tasks and then imitating them as, should they carry out the tasks correctly, so should you. Furthermore, you can also ...

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***** The writer has clearly researched this well and found out the situation in the workplace discussed. It might help to know a little more about the particular business involved. Do they have hazardous waste? I particularly appreciate that the writer has properly proof read this piece rather than just use spell check.