ICT – Sample Work
SECTION 1: ANALYSIS FOR INDIA RED
BACKGROUND INFORMATION ABOUT THE BUSINESS
India Red is an Asian based restaurant in Nuneaton City Centre. They are always looking for ways in which they can promote their business to look at ways in which they could raise money to help finance its various activities, many of which benefit the local community. In 1998, “India Red” was launched. The building was previously used by butchers, therefore the restaurant is quite big, can allocate around 50 people. India Red is quite well known with businesses around the area because they their quality of food and catering provided by them for many different types of occasions like conferences, small meetings.
Their main customers are Asian people, businesses, charities and also councils. They provide their services at mass amount at discount prices. E.g. if a charity orders huge amounts of food than they provide 50% discount. They also give certain amount of discount to customers depending on how much they buy and what they buy.
India Red is a restaurant with an 5ft X 6ft room which is used for normal restaurant uses to allocate customers when eating in. They also have a area with sofas and bars. And then upstairs they have a 8ft by 10 ft room which is used for conferences and other business uses. They obviously have a kitchen and male/female toilets including for disabled people. They have a massive menu which just does not have Asian food variety, but also English menu. Here are few of the things they provide.
Asian Menu
Chicken Biryani
Sheeesh Kebab
Chicken Tikka
English Menu
Fish & Chips
Different Types of Pizza’s
Spaghetti Bolognese
Since opening, the restaurant has been running quite good and bringing in profit. This is due to uniqueness of the restaurant. There are other restaurants in the area, but according to a survey carried out their staff are very friendly and the food is good and prices are quite reasonable. They are looking to expand the restaurant to allocate more people and also taking into consideration to open another restaurant around Oxford Street in London.
PROBLEM IDENTIFICATION
The business has been running for good few years now. Their main problem is that when orders are taken over the phone or in the restaurant they are written down on an order form which is taken than handed to the chef. This is where the problem begins. This is because the orders are hand written and the chefs will tend to read them slightly wrong, maybe the person who is taking the order has missed something the customer has ordered or if the order is taken over the phone calculation of the cost is sometimes wrong.
The main part of the order taking is producing an invoice. It is very important when the restaurant is booked for a business or any major event because a receipt will not do the job as there are lot of things involved in this and receipt does not display all the details. The invoices are hand written again and this is time consuming. This also costs money because they have to pay another person to fill in the invoices and if this person is off ill or another reason than it creates more problems, because there is not anyone who has time to fill in the invoices, therefore the invoices are sent out late. Most members of staff are quite computer literate therefore they can use computers, but there are no computers so they cannot type up the invoices.
SCOPE
The scope for this task is to find a way of taking orders so mistakes are not and creating an invoice.
DETAILS OF CLIENT, USER(S) AND AUDIENCE (IF APPLICABLE)
IDENTIFICATION OF THE CLIENT
The client for this project is Tom Wilkinsons, who is the Manager of the restaurant. Tom’s role includes creating the rota of when his team are working, taking booking details from customers for future bookings for meeting, parties, etc and negotiating prices if applicable. Tom is involved with calculation of prices of major bookings of restaurant, but he has other people calculating orders.
IDENTIFICATION OF THE USER(S)
The users of this solution will be the Tom Wilkinsons (the client), as well as Sachin Patel, Ahmed Patel and John Thompson. Sachin and Ahmed are also responsible for order taking and calculation of prices but they are also responsible for rechecking of details and producing invoices. They are both assistant managers, Sachin’s main responsibility is keeping track of expenses going in and profit coming in and John’s main duty is to sort out staff’s wages. John Thompson is the reception worker, who takes order therefore he will fill in the order form once created.
IDENTIFICATION OF ANY AUDIENCE
The Audience is anyone who may look at the outputs, but not change the content of the solution. The most obvious user will be the chef as they will need to know what to make. The other audience will be business. They will be given invoices.
ASSESSMENT OF SKILLS OF USER(S)
The staff were given computer training so they are all intermediate users of computers. This means they can logon, browse the internet, competent use of office suite, organise files, send e-mails
CLIENT INTERVIEW
An initial interview was held with Tom Wilkinsons and the following is a summary of what he said:
