Identify suitable time to perform update/upgrade
You need to make sure that you do the update/upgrade at a time that will not interrupt anybody, especially if your user is a company that uses the computers during working hours you will have to wait and to the update/upgrade after the company’s working hours this is because the update/upgrade might interrupt the computers in the company the foe the worked can’t be done and the company looses money for that day.
Perform risk-reduction measures
Before you install new software you will have to back up the users files. This is because when you install the software it may be corrupted and it may loose all the data from the computer which would count to the users lost. If the user is a company you might want to try installing the software on one computer before you do it to the rest. This will allow you to see if the new software work properly and if it cause any damage it will be only to that one computer not all the computers in the company.
Perform install or software update/upgrade
When you done all the preparation for installing new software or updating/upgrading you are ready to install or update/upgrade what the user requested.
Test and complete installation
Before you handover to the user you need to make sure that the software work properly by testing it this will makes sure that every thing is ok and the user will be satisfied.
You can test the software by simply starting the software application then you would want to create a basic file and save it. Then close the application and open the saved file.
Handover to user provide support as required
When you finish with the testing and everything work ok you can handover it to the user. You have to make sure that the user is able to use the software and show him how it works. Incase the are number of users you might have to provide training.
M2
Requirements in preparing for a software installation and upgrade
Every software has its requirements. That’s why when you want to install new software you need to make sure that the requirements are suitable for your computer. This will allow you to see if you need to get new hardware (for example graphic card) or if you need to upgrade your operating system (for example from Microsoft Windows XP to Microsoft Windows 7)
Software requirements are categorized in to two categories minimum requirements and recommended requirements.
Minimum Requirements are requirements that just about are enough to get the software running. This will allow the software to work on your computer but not too well if you are just using the minimum requirements it’s quite possible that the software will not work as well as it could and cause problem like crushing.
Recommended Requirements are requirements the will give you the best result for your software performance. This will allow the software to work to its best of its ability. Unlike on minimum requirements your software will not crush or freeze and it will run much faster.
For example Microsoft Windows Vista requirements are:
Minimum Requirements
- 800 MHz or greater processor
- 512 MB RAM (memory)
- 20 GB or greater hard disk
- At least 15 GB of hard disk space available
- CD-ROM drive
Recommended Requirements
- 1 GHz or greater processor
- 1 GB RAM (memory)
- DirectX 9 video card that supports Pixel Shadier v2.0 and comes with a special Windows Vista (WDDM) device driver
- At least 128 MB of video memory, 256 MB recommended
- 40 GB or greater hard disk
- At least 15 GB of hard disk space available
- DVD-ROM drive
P6-Product registration procedures
When you install new software you may have to register it. Most product registration can be carried out online, but sometimes this may not be a possible because of internet connection restrictions or lack of an internet connection. Some manufactures will allow you to post a registration card for you to fill out. Another method of registering software is by telephone were you tell all the information to the manufacture by the phone..
Some manufactures will want you to provide proof that you actually purchased the software, this can be done by quoting a serial number, which is made of number of letters numbers and sometimes symbols.
Some software will unlock features which were unavailable before the registration took place – such as automatic updates. Some software manufactures may also offer limited technical help or no technical help, if you do not register your software.
Camille Metkowski-20631 Page