Examning Aspects of Travel and Tourism in the UK.

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1.a        Inbound Tourists

Inbound tourists are people who come into the UK for attractions, e.g. business people and VFR (Visit Friends Relatives). An example of inbound Tourist is when my family came from Turkey for a 6 weeks holiday.

Outbound Tourists

Outbound tourists are people who travel outside the UK, e.g. going on a holiday in Paris for 2 weeks, or a business meeting in Dubai.

Domestic Tourists

Domestic Tourists are people from the UK visiting UK destinations such as Alton Towers, London Eye etc. This includes day trips and VFR.

1.b        Travel Agents

Travel agents provide the link between tour operators and customers. There are different types of travel agents; Retail travel agents, business, call centre and web based.

  • Retail travel agents

“Shop” is another word used for retail and are found in high streets. Due to online searching the number of agencies are dropping. Going to the agency causes a lot of hassle e.g. walking and queuing, however they provide you with all the information you need.  Thomas Cook is an example of a retail travel agent and it mainly deals with outbound tourists.

  • Business travel agents

Business travel agents are for business customers.  When flying, a businessman would want their flight to be reliable so instead of flying with Ryan Air they would prefer British Airways. Business class in flights also are comfortable as they have a larger seating space, unlike economy class business class also allows the passengers to use laptops so if a business man has work to do, he can easily access his laptop. Although businessman have to pay extra money they still get the extras such as a priority check-in, a shower room and a business lounge. TMG Corporate Is an example of a business travel agent and it mainly deals with outbound tourists.

  • Call Centre

Call centres are a common way which people use to book their holidays. This is a useful way to book your holiday as there is no hassle of walking to the agency and queuing up, however you still get limited information, also customers can get through a lot faster. STA Travel is an example of a call centre it mainly deals with outbound and domestic tourists

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  • Web-Based

Today, people go online to book their holidays. It is a quick and easy way of searching for what you need, however it still has disadvantages which are, gaining less information and also there are a lot of websites out there which are fake, so you get conned. Due to Web-based searching retail travel agents are declining. Expedia is an example of web based operator, It mainly deals with outbound and inbound tourists.

Ancillary Services

These are the extras that the company provides you with. It is very important to the travel agent financially i.e. ...

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