- – Analyse communication methods and assess their effectiveness in a care setting (1000 words).
“Communication is the imparting or exchanging of information by speaking, writing or using some other medium” (www.oxforddictionaries.com).
We all use a variety of communication techniques to both understand and to be understood. It is vitally important to have good communication between service users and service providers as it assists in building an effective working relationship. In a care setting all forms of communication are used whether this is face to face, electronically via emails or other special methods such as British Sign Language or Braille.
A good working relationship allows a client to have their thoughts and concerns discussed, a good understanding of procedures, a well arranged care plan and offers respect. A good example of the communication cycle is by Edward Leigh - Model of Healthcare Communication (www.scmedical.org):
Psychosocial – The action of understanding, being aware of, being sensitive to and vicariously experiencing the feelings, thoughts and experience of another. An empathetic response could take as little as 30 seconds. The use of empathy can immediately put a client at ease.
Interviewing – First impressions are critical in building a rapport helping a client feel at ease. Let the client talk, use open questioning and avoid using the word “why” as this can be seen as judgemental and should be avoided to prevent the client becoming defensive and closed off.
Educating – Explaining procedures to clients using appropriate and none jargon language, offering explanations for actions and using resources can prevent the client from feeling anxious and unable to make an informed decision regarding their care.