Case Study - Review strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions

In this case study, the nurse is acting in an unprofessional way. She should remember the behaviour expected from a nurse. She should be using a good one to one communication and to help with this she should use Michael Argyle’s theory as he used a theory which shows what process we go through in a one to one conversation. This was called a communication cycle. Despite the fact that the nurse should also be using good communication with the patient and she should not be ignoring the patients request ask the patient has the right to know the medication she is taking. However, she also has to listen to what the patient has to say and not use her body language by rolling her eyes. This will make the patient feel upset and she should make sure that the patient has not taken her medication and she should make sure the patient is feeling okay about it and that she has made a mistake and that she can take her medication right now. To help Sarah she should be given hear aids to help her with her hearing. This would help her to become more confident in herself. Also to help her she may be lonely and may need a befriender. Another way that can help with a good communication would be that

D1: Evaluate strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions.

Advantages:  The benefits would be that Sarah would be able to hear what the nurses would have to say and it would be easier for her to communicate with others. Despite the fact that by using this method, the nurse should have a better communication with her patients.  However, she would also learn how to speak in manner and how to use her body language the right way and not inappropriately. Nevertheless, this would help Sarah because the nurse is starting to pay attention to what she has to say and also if the patient is feeling lonely then she realises that she has an option to have a befriend. Sarah would now know what medication she would be having and what rights she has. Also with the nurse having a better communication this can also help with her confidence in speaking up towards others when in need of something.

Disadvantages: the disadvantages maybe that the nurse is not communicating with the patient and not listening to what she has to say. Despite the fact it may also be that Sarah does not understand what the nurse is saying and is confused to what is going on. However, the nurse would also be ignoring the requests the patients are making. Also the patient maybe be emotionally lonely and does not have any friends and it maybe that the nurse is not seeing that she is lonely and is only focusing on the physical side of things and with her health and not how her social life is like and her family and what she could do to help her as well Sarah has a lack of confidence and may not ask for the help she needs and what she has that can help her or it may be that the nurse is still not listening to what Sarah has to say.