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Developing Effective Communcation

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P1 - Describe different types of communication and interpersonal interaction, using examples relevant to health and social care settings Introduction In this assignment I will describe the various types of communication and interpersonal interaction. I will also give examples of their use in both health and social care settings. Communication is a process of passing information on to each other. There are two different ways to communication: * One-to-One * Group In a one-to-one conversation there will be two individuals, talking to each other and no-one else. This can happen in a small room. There will be no leaders as there are only two people. You have to take turns to talk to each other for e.g. talking to a teenager in school. This conversation could be formal or informal. In a group conversation there will be more than two individuals. Everyone has different opinions, so each of them will have to think about what to present. ...read more.


Counselling, social workers, day care, nurseries, school Types of Communication Health Care Settings Social Care Settings Verbal Communication One-to-one - A GP appointment in a s surgery with the doctor and the patient Group - Operation theatre discussing the patient's medical details One-to-one - A social worker talking to a patient in a individual appointment Group - A group conversation with mother and baby in a group pregnant mothers group session Written Communication Doctor writing down medication prescriptions for patient Social worker writing up a group discussion with a service user in an individual appointment Visual Communication The eye contact between the doctor and patient when they are explaining the problem Use technology Emailing doctors/nurses about patients' medical history and needs Texting/emailing/phoning STD results thorough mobile phones to keep it confidential Signed Communication Signing to a patient with learning difficulties when the doctor is on rounds for check ups in a hospital Translating something to a special needs child in the form of sign language in a special ...read more.


contact between a teacher and a student in a special needs school Gestures and Postures Gesture - Gesturing "thumbs up" to indicate that the operation is succeeded Posture - Sitting upright to show interest in a personal appointment with doctor Gesture - Hand gestures when signing something to a deaf person in a special school Posture - Sitting upright showing interest when social worker talking to a teenager in individual session Silence Giving a bad news to a patient and doctor waiting for them to take it in In a counselling situation, giving silence for individual to finish talking or get over the emotional situation Proximity Sitting next to the service user on their bed, but giving them space Sitting next to a resident to comfort them in a residential home Reflective Listening Doctor listening to the patient while they are explaining about side effects of medication in a personal appointment Variations Between Cultures BTEC Nat-Dip Health and Social Care Sharon Thomas Unit 1 - Developing Effective Communication ...read more.

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