Developing Effective Communcation

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BTEC Nat-Dip Health and Social Care                Sharon Thomas

Unit 1 – Developing Effective Communication

P1 – Describe different types of communication and interpersonal interaction, using examples relevant to health and social care settings


In this assignment I will describe the various types of communication and interpersonal interaction. I will also give examples of their use in both health and social care settings.

Communication is a process of passing information on to each other. There are two different ways to communication:

  • One-to-One
  • Group

In a one-to-one conversation there will be two individuals, talking to each other and no-one else. This can happen in a small room. There will be no leaders as there are only two people. You have to take turns to talk to each other for e.g. talking to a teenager in school. This conversation could be formal or informal.

In a group conversation there will be more than two individuals. Everyone has different opinions, so each of them will have to think about what to present. You have to select a suitable environment for the group conversation to take place. There may be a leader to assist all of the individuals. They all have to take turn to talk to everyone for e.g. talking to a group for students in school. This conversation could be formal or informal

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For both of these ways there is a specific way to speak to a service user.

They are:         

  • Formal
  • Informal

In either a one-to-one conversation or a group conversation, the communication manner could either be formal or informal. This depends on the service user/s, their acceptances and the purpose. An example for one-to-one formal conversation would be an interview. An example for a formal group conversation would be meetings in offices.

I am now going to create a two table of the types of communication and types of interaction. For each of ...

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