(Moonie,N (2010) p18)
Argyle’s stages of the communication cycle were an idea occurs, message coded, message sent, message received, message decoded, message understood. The first stage is ideas occur this is the process where we think about what we are going to say and who to. The second stage, message coded, is where we think about our idea and plan what to say. The third stage is message sent, this is where we speak or sign what we are saying. The fourth stage is message received; this is where the person you are speaking to has listened to what you have to say. The fifth stage is message decoded; this is where the message can be translated if needed to. The final stage is message understood, this is where the receiver can clarify the meaning or ask any questions.
An example of when this is effectively used in a health and social care context is when a service user wants to make a carer a shopping list.
Stage one: A service user wants to make a shopping list for their carer.
Stage two: The service user decides what she wants on her shopping list.
Stage three: The service user has written out her shopping list and given it to the carer.
Stage four: The carer has the shopping list and looks through it.
Stage five: This isn’t needed in this situation but it would be needed if the service user spoke a different language to the carer or had a hearing impediment.
Stage six: The carer understood the shopping list and has everything that was on it.
Tuckman’s cycle
In groups communication depends on how people feel around each other. Tuckman suggested that most groups go through four stages in group interaction forming, norming, storming, performing. The first stage is forming, this stage is important because the team members get to know each other and become friendly. The next stage is called storming, this is necessary for the growth of the team. This stage proves strong teams from the weaker teams as some teams never develop past this stage. The third stage is called norming, this is where the group comes together to agree or disagree on their team goals. The final stage is called preforming, some groups do reach this stage, it is where they have decided on their values and expectations and become a performing group.
..
