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Effective communication and interpersonal interaction in health and social care and factors that influence it.

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´╗┐Unit 1 ? Task 1 Effective communication and interpersonal interaction in health and social care and factors that influence communication and interpersonal interaction in health and social care environments. Task 1A Write an article which: * Explains the contexts that can be used to communicate effectively. * Explains the types of communication that can be used in a health and social care context. * Explain interpersonal interaction. * Explain communication and language needs and preferences. Contexts to Communicate Effectively There are a number of contexts that can be used to communicate effectively such as one-to-one, groups, formal and informal. One-to-one communication is the interaction between two people. Formal conversations often follow a three-stage model, an emotional warm up stage at the beginning, a business or exchange of information stage in the middle, and a winding down stage at the end. One-to-one communication is a very important aspect when working in a health and social care environment as it is important that you develop a good relationship with the people who you are working with. An example of one-to-one communication in health care could be a patient talking to his/her doctor, a doctor talking to a patient?s family and a doctor breaking sensitive news to a patient. Group communication is getting a small group of people together who share the same problem to talk about it. Taking part in a group discussion involves the same issues as one-to-one communication as well as some additional issues. Group communication is a very important aspect when working in a health and social care context. These work better when the group is small as the leader can interact better than working with a large group. In healthcare group communication can range from AA meetings to drug abuse to various phobias which people want to overcome. Informal communication is the opposite of formal communication. It is usually used when in face-to-face conversations with a friend or relative or a person who you know well. ...read more.


Non-verbal means ?without words? so non-verbal communication refers to the messages that we send without using words. We send these messages using hand gestures and basic body language such as posture, facial expression, touch, silence, proximity and reflective listening. Posture is the way you sit or stand and this can send messages about your attitudes or feelings. For example, somebody who is sitting or standing in a very upright, stiff way may be seen by others as ?tense? in mood or as having a serious or aggressive attitude. Closed postures, in which a person has their arms or legs (or both) crossed, tend to suggest defensiveness, anxiety and tension. Open postures, where the person has their arms by their sides and where they lean forward slightly, tend to indicate that the person is relaxed and comfortable. Care practitioners can use their understanding of postural messages to read a person?s mood and feelings. This can give useful information during assessment interviews and in one-to-one counselling sessions. Similarly, in everyday care situations a person?s posture may indicate they are in pain, are unhappy or feel uncomfortable. However, it is always best to check your interpretation of a person?s postural message with them before jumping to any conclusions. This can be done by sensitively asking the person a question about how they are feeling, to avoid reading too much into how they are standing or sitting. The human face is very expressive and is an important source of nonverbal communication. When we read a person?s facial expression we look at their eyes to see are the pupils dilated or contracted? Large, dilated pupils tend to suggest ?interest? or excitement. We look at their skin colour to see if the person is blushing or sweating. We look at their mouth to see if the person is smiling or frowning or if the person?s mouth is dry. We look at their facial muscles to see if the muscles in the face are tight or relaxed. ...read more.


In situations where people speak different languages or prefer to use different communication systems ? such as British Sign Language or Makaton ? effective communication may only be possible if assistance is provided by a third party. Care organisations and agencies may use one or more of the following human aids to ensure that communication is effective. Interpreters who act as a link or bridge between speakers of different languages. Interpreters usually listen to a person speak in one language and then communicate what they have said to a second person using a different language. Translators who translate what is written in one language into a second language. Signers who use forms of sign language to communicate what has been said or written into a sign language such as British Sign Language or Makaton. Some carers learn to use communication systems in order to help them to communicate with people. If you are communicating with a hearing impairment you should always make sure that the person can see your face clearly so they can see your expressions and the way you move your lips. Ireland and Britain are multicultural countries. Care professionals need to have an awareness of and sensitivity to cultural differences when communicating with others. For example, people speak a range of languages, use different words, phrases and dialects in different regions of the UK and may use different forms of non-verbal behaviour to express themselves during interactions. If care professionals don?t develop an awareness of cultural variations in communication and in interaction styles and preferences, communications may be misunderstood or may make no sense at all. Health and social care professionals have to develop all these effective communication skills in order to work with the diverse range of people who use and work within care services. Care professionals need to understand how communication and interpersonal interaction occur in both formal and informal contexts. Knowing when to communicate formally and when to use informal communication improves the effectiveness of a care professional?s communication and interactions. Care professionals communicate effectively when they are able to ?connect? directly with other individuals. ...read more.

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