Appropriate environment: make sure the environment is good including the space, setting,lighting,
Attitude and confidence: this is understanding the person you are working with, also try to maintain positive attitude.
Communication was ineffective when it comes to victoria Climbie’s case, because a lot of barriers was not overcome, it would have been overcome maybe if the professionals involved in her case was more trained and by holding a conference, making the appropriate decisions between them and victoria herself so therefore if they was better staff then maybe victoria’s case wouldn’t have got this worse and lead to death. Someone from the professionals involved in victoria’s case should have stood up and said victoria needs serious care and shouldn’t be allowed to go back with her aunty until her health is better but no one was ready to compromise and just solve the situation so this also made the case worse. The social worker involved with victoria didn’t try to build good relationship with victoria and her aunty to help know more about them and our things are going in the family also it says in the article that the social worker took no further action after her letter to Kouao remains unanswered, this brings us back to staff training and shows that pc jones (victoria’s social worker) isn’t trained enough. The professional’s involved didn’t promote rights in victoria’s case because she was protected from child abuse and didn’t get the attention she needed from all professionals from lack of communication barriers which includes telephone calls, emails, letters but there was none of these forms of communication taken into account. The professionals didn’t try to maintain positive attitude with Victoria and her aunty because they didn’t understand what Victoria was going through and didn’t take any actions or investigate more about how she’s responding to know if she was fine or not however it said in the article that Victoria was always smiling and it was hard to tell if she’s faking it because she’s been told to, on the other hand as professionals this shouldn’t stop the professionals from doing there job which is to work with other agency involved in Victoria’s case.
Strategies used to overcome barriers to effective communication and interpersonal interaction and I would apply to the case of victoria climbie.
Advocate: This is somebody who speaks on your behalf basically someone to stand up for another person could be there clients in victoria’s case she didn’t have no advocate because no professional was able to stand up on her behalf, therefore victoria was at risk and it could have been overcome if victoria had a specific career attached to her, then her career would be able to speak on her behalf instead of her aunty.
Interpreters/Translators: This is somebody who helps to build confident and self-esteem for another person that has difficulties such as dialect, hearing problems, disabilities etc so providing this service for them would help them to understand clearly and obviously it would overcome barriers and you could also get family involved to make them feel comfortable, in victoria’s case an interpreter would be best because she wasn’t really communication with the professional involved in her case and this could because she’s been threaten by her aunty but if an interpreter or translator was involved there could be able to overcome this barrier, maybe by providing other services for her like speech therapist to help and also because she was still very young she wouldn’t know how to respond back even if she had to and also victoria’s first language wasn’t English.
Signers: This is somebody who helps by using sigh language to speak this would help break down communication and make it understandable would also help to build self esteem and confident because the client would feel better if there can understand and feel involved in the conversation.
Mentors: This is a specialist, someone to get advice from and also help to guide client in terms of seeking care, this would help them feel better, in victoria case it would help her because a mentor would be able to talk to her on one on one if needed and maybe she would have been able to express her feelings and her case wouldn’t have got this worse today ,having a mentor would also help to make victoria recover gradually because there’s someone communicating with her emotionally and willing to help her.
Befrienders: This is somebody showing support and listening to you like a friend, to make you feel better and help you to recover quickly, and in victoria’s case it would have benefited her because she would keep in touch with that person and the person would be able to do things victoria can’t do herself and also professionals involved wasn’t keeping in touch her any outsiders of the family to at least help to know more about victoria’s health.
Hearing aids :could play a very crucial part for deaf people because if there don’t have it on communication could get distorted and not received, so it’s important to have hearing aids for people that needs it to be able to help them with communicating so message don’t get misunderstood .For example : if Mrs smith is deaf on one ear and can’t hear properly and she’s hasn’t got her hearing aid, it should be provided for her so Mrs smith would be able to communicate properly but if hearing aids aren’t provided them Mrs smith would struggle to receive message and communication would not be received.
Text Phones: could also play a big part for deaf and people with speech problem, because it helps them to communicate with the outside world and it helps to make them feel part of the conversation, for example if a deaf client is having problems and really needs to pass a message across, client could just communicate by text which would make the client feel relieved because client would know message has been sent.