Providing support to meet the needs of individuals using services shows that someone cares about their job and cares about others and wants to help one another by using services or providing support to fulfil this.
2. Communication skills are verbal and non-verbal words, phrases, voice tones, facial expressions, gestures, and body language that you use in the interaction between you and another person.
Verbal communication is the ability to explain and present your ideas in clear English, to diverse audiences. This includes the ability to tailor your delivery to a given audience, using appropriate styles and approaches, and an understanding of the importance of non-verbal cues in oral communication. Oral communication requires the background skills of presenting, audience awareness, critical listening and body language.
Non-verbal communication is the ability to enhance the expression of ideas and concepts without the use of coherent labels, through the use of body language, gestures, facial expressions and tone of voice, and also the use of pictures, icons, and symbols. Non-verbal communication requires background skills such as audience awareness, personal presentation and body language.
Effective communication is an essential part of building and maintaining good physician-patient and physician-colleague relationships. These skills help people to understand and learn from each other, develop alternate perspectives, and meet each others' needs Communication skills in healthcare encounters
Communication skills in healthcare encounters
Communication skills in a healthcare setting include the way you use to:
Greeting the patient and introducing yourself and your role. Putting the patient and the family at ease, cooperative, and under control during the medical encounter, gather information from the patient; history taking, Explaining to the patient what are you doing during a physical examination, explaining to the patient the possible diagnosis, investigation and treatment, Involving the patient in the decision-making about his health, counselling the patient. Communicating with patients' relatives, Communicating with other health care professionals, Breaking bad news, Seeking informed consent/clarification for an invasive procedure or obtaining consent for a post-mortem, Dealing with difficult patients or relatives, Giving instructions on discharge, Giving advice on lifestyle, health promotion or risk factors.
In addition, in real medical practice, dealing with difficult patients is seen almost daily. Difficult patients are ordinary people who come to your health institute, whatever is that, because they have to, not because they want to. Sometimes, they have even been brought in unwillingly by a family member or a friend. They come in with their vast range of different personalities, cultural background, and current emotional state.
Being in a health care facility adds more worries and stresses due to lost time, expenses, and more importantly losing control. People are usually in control of what they have to do now;
So, by the time of their medical encounter with us, the physicians, they are already up on the edge in their stress and comfort levels. And guess what, we as the highest ranking authority here and thus have to receive all the blame and deal with them in these difficult patient situations. Although, some of these people will look like trouble makers by personality, most of the exaggeration is due to the building up stress and worry, or simply part of their illness.
Communication forms
Using text messages to communicate is a affective way because it can be sent easily from one person to another and you can write what ever u want. An advatage of text messaging is that it is fast and a cheap way of communicating to a person, a disadvantage is that by sending a text message the person who revieves the text may not understand what may of been written.
Written communication has great significance in today’s business world. But writing is more unique and formal than speech. Effective writing involves careful choice of words, their organization in correct order in sentences formation as well as cohesive composition of sentences. Also, writing is more valid and reliable than speech. But while speech is spontaneous, writing causes delay and takes time as feedback is not immediate. An advantage of written communication is Written communication is more precise and explicit also Effective written communication develops and enhances an organization’s image. A disadvantage is Written communication is time-consuming as the feedback is not immediate. The encoding and sending of message takes time.
Oral communication implies communication through mouth. It includes individuals conversing with each other, be it direct conversation. Speeches, presentations, discussions are all forms of oral communication. Oral communication is generally recommended when the communication matter is of temporary kind or where a direct interaction is required. Face to face communication (meetings, lectures, conferences, interviews, etc.) is significant so as to build a rapport and trust.
Interpersonal communication is the process by which people exchange information, feelings, and meaning through verbal and non-verbal messages: it is face-to-face communication. Interpersonal communication is not just about what is actually said - the language used - but how it is said and the non-verbal messages sent through tone of voice, facial expressions, gestures and body language.
When two or more people are in the same place and are aware of each other's presence, then communication is taking place, no matter how subtle or unintentional. Without speech, an observer may be using cues of posture, facial expression, and dress to form an impression of the other's role, emotional state, personality and/or intentions. Although no communication may be intended, people receive messages through such forms of non-verbal behaviour.