positive care enviroments

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Positive care environment

I have chosen to carry out my investigation of this coursework on a care home that I do Voluntary care work at currently. I will be looking at the different aspects of care that is provided by the care home and the possible barriers of care that may or may not be over come. I will also be looking at acts that are around to protect the user against abuse. I will also look closely at the precautions they have in place to protect the service user and make sure that the service user is happy and that is being cared for according to the care value base.

There are 3 ways that people can refer to care these are:

  1.  self referral – when the patient itself brings their self’s forward for care
  2. third party referrals – this is when friends or family one someone else brings the patient forward to care as they may this he or she may be incapable of looking after their selves. There will be an assessment of the patient to see whether they are in need of help with the care of their selves. If they don’t want to go into care then things to consider will be their human rights (1998) and also other peoples human rights, so they have to either be a danger to their selves or the public (PUBLIC SAFETY ACT, 2002)
  3. Professional referral- when a doctor or someone who is an expert in the line of work refers patients in to care for a variety of reasons, i.e. Dementia.  Practice should be regulated by the  in  referrals act of 1989.

Service users’ rights

Data protection act 1998 – this is information about the service user kept confidentiality it’s important for safety of the user and also to keep the user dignity. My placement had a phone outside the building and you will need to identify who you are before you where allowed in. After you were allowed in you had to prove who you are and what you wanted to do at the care setting, if you can not prove that the service user you wanted to see was your family or you were a carer; you would be refused access until enough proof was given. The records of clients were carefully kept locked away in an office which was out of bounds to most of the carer but the higher management. Care plan were not left around they were carefully looked after then filed away by the carer. Access into the building had to be authorised by the receptionist, who had a list of people who where entering and leaving the building and the times. No details of residence that lived at the care home was given to people who requested them information that was given had to be authorised by higher management, to protect the service users right to safety.

 

Effective communication – this is making sure the service user is happy at were they are and taking account their opinions and letting them express their selves by verbal and non verbal communication, also to make sure that someone is there to listen to the service users issues. At my placement this was done by suggestion boxes around the care home and also there was a meeting that went on with the service users every month to see whether they are satisfied and to see if they have any thoughts about the care home, however this would have been given through out the month to carers anyway.  There is also mentoring by management to make sure that the communication is to a high standard among other things. There were a lot of activities going on such as bingo and trips and events out for the service users. This kept them occupied and met their social needs; they were also having a chance to communicate with the carers. There is also a notice board with notices that allow news and up coming events be let known to the residences that may not be in a sociable mood that week this allows them to get involved in the activities that are going on, this stops them from being socially excluded.

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Diversity (race, belief) and also equality -

Rights to individuality-   this is the right to express yourself in the way that you wish so. Everyone is given the right to express their selves at the care home by the different activities that where taking place each day which gave people choice, decision making was completely up to them, this is regards to what they eat and wear. Not many decisions were made by the carers unless it was completely necessary as this would be violating their right to independence which is in the care value base. There was ...

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