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Positive Care Environments. In my assignment I have chosen to focus on the rights of the elderly care at a residential home.

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Positive Care Environments In my assignment I have chosen to focus on the rights of the elderly care at a residential home. I have chose this certain service user group as I think that I can easily gain access to information about the setting and research on some of the policies and procedures the organisation may follow. The unit consists of four key areas; these are the values and individual rights of service users, barriers to access, how to create a positive environment and how society promotes service user rights. Diversity refers to the visible and invisible, large and small differences that exist between people, such as gender, race, ethnic origin, physical and mental origin, sexual orientation, age, economic class, language, religion, nationality, education, family and marital status, social background, height weight and other individual characteristics. (3) Britain today is a richly diverse society and culture. Its residents reflect a wide range of national, cultural, racial and religious backgrounds and mixtures. British governments have taken - and continue to take - steps to tackle problems of discrimination and disadvantage through pioneering such things as race relations legislation which makes racial discrimination an unacceptable, and illegal, practice, and through policy to redress disadvantage.(2) Britain's ethnic diversity, with its range of and unique mix of cultural identities and heritages, defines and adds value to contemporary Britain. For example, the Muslim communities in Britain make a vital and vibrant contribution to every aspect of life from sports and the arts to business and even politics. Below are just a few examples of ethnic diversity in the UK: different gender, racial minorities, religions, age groups, social class and disability. (2) Looking at British society which is immense in diversity it is seen in health and social care sectors as being an important part that people are treated equally and promote rights to ensure everyone's needs, for examples laws have been passed to protect people in hospitals, care homes, children's homes, Day Centres and GP settings. ...read more.


One last barrier could be unfair discrimination. This is when someone is treated unfairly then others and not given the same amount of respect. This can affects service users as their self esteem could drop rapidly and they also may loose their trust in the care workers. However to overcome this staff are trained well and also organisations follow certain policies and procedures by law. To provide a positive care environment care practitioners should treat the service users equally and fairly regardless of their race, culture and the way that they dress. All the above could cause the service user to end up being marginalised, this is when individuals and social groups who are prevented from accessing social resources or enjoying equal rights in society. Social exclusion is denying people access to full citizenship and participation in normal social and economic activities. However under the Disability Discrimination Act care practitioners must make reasonable adjustments to overcome the barriers. They can do this by removing the physical feature altogether. This can involve changing it so it no longer creates a barrier, allowing disabled people to avoid using the physical feature and providing a reasonable alternative method of making the goods or service available to disabled people. When I searched the internet for my setting, I found a range of policies and procedures they follow, some of which I have explained below. Organisations and care practitioners work on the system of referrals. Referrals are classified into three categories these are: Self referral Third party referral Professional referral. A self referral is when the service user applies directly for the service either when the service user comes into the setting in person, by a phone call or a letter. A third party referral is when another person applies for the service for another person. For example if a son phones the GP surgery on behalf of his father or if a neighbour phones for their neighbour. ...read more.


Depending on how bad the issue is the complaint will be will then be passed on to an ombudsman (which I have explained below). Equal opportunities - Everyone is committed to be given equal service. This means we will not treat you any differently because of you're: sex, colour, race, nationality, ethnic group, regional or national origin, age, marital status, disability, political or original belief, sexuality or class. You have rights under the Data Protection Act to have a copy of your personal data. There are expectations to this right. The main one is where we feel that releasing particular information to you would prejudice a proper investigation of your complaint. Please make any request fore quest for personal data to the deputy ombudsman at the ombudsman office. An ombudsman is a third party that conflicts on a confidential basis. It involves a person to look into complaints about an organisation and to give disputants information on how to resolve the problem at issue. Using an ombudsman is a way of trying to resolve a complaint without going to court. Using an ombudsman is also sometimes quicker, and certainly lest costly, then going to court Disciplinary procedures against care workers -Care organisations have internal complaints disciplinary policies and procedures to enable them to deal with any alleged breaches of their equal opportunity policies. These complaints and procedures should enable both clients and care workers to pursue a complaint against unfair discrimination if experienced any. If the care worker has discriminated against a service user then in serious cases the care worker may be removed from their job and be unable to work in that profession again. Regulatory bodies are organisations that monitor and regulate the behaviour of members of a profession. Examples of professional regulatory bodies could be doctors, nurses, midwives and health visitors, social workers, dentists, pharmacists, occupation therapists, physiotherapists and many more. These organisations monitor the behaviour of their members and deal with complaints of disciplinary procedures against them. Bibliography Throughout this assignment I have put numbers in brackets, next to key terns/skills or definitions. ...read more.

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Here's what a teacher thought of this essay

4 star(s)

This is a good essay. It has some excellent definitions and a lot of detail in places. At times, however, the writer has not fully expanded their work and this means that it lacks a little in depth.

To extend the work, there needs to be more explanation and application to the setting.


Marked by teacher Sam Morran 06/09/2013

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