Review Strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions

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Danielle Walton-Rivers


M2 – Review Strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions

The strategies used to overcome barriers when communicating in health and social care can have strengths and weakness, this assignment is going to look at how these methods can be successful or not. The strategies that are going to be reviewed are: reflective listening, training of professionals, looking at the preferences of individuals, checking the setting, technological aids and the professional’s awareness of non-verbal communication.

Reflective listening

Reflective listening is a great way in overcoming barriers to communication, this because this strategy can help in keeping the cycle of communication going and showing interest in what a client has to say, this is also a good way of build self esteem needs in clients, this is because it can show the professional is thinking and listening to what the person is saying, an example of this is though a professional saying something like “so, when your mum told you, you weren’t allow to go out it made you feel angry”, this is showing and ensure the professional has understood what was said.

A disadvantage of reflective listening is that is a person has low self esteem or is angry or is upset they may not want to take the feedback the professional has said, or would get annoyed or think that the professional is not helping them as they are using the individuals own words to tell them what they have already said. Another negative point to do with reflective or active listening is that when a professional may say “do you think you tell me some more about what happened?” it could create a communication barrier because it might make a client feel that their personal space or their thoughts are being in way ‘invaded’ and it could make a client unable to think more about the situation or what they’re going to say.

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Training for professionals

Training for professionals can be a really effective and great way of helping professionals learn new or develop ways of overcoming barriers to communication, this can help them more aware of the communication cycle or the different ways barriers can occur, this can also involve taking part in role plays so that the professional can see a situation from a clients point of view, this would help give the professional more of an idea about what’s it like and how useful asking questions, using prompts and probes is as they will know what the client feels and ...

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This is a good essay that discusses the strategies of over coming communication barriers. It could do with a little more explanation in places and some discussion of theories would help to enhance the work. The writer really needs to ensure that they spell check or read through work before submitting. There are a few times that thus distracts from the writing. ****