Role of a Domiciliary Care Worker

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Emma Trowbridge

Domiciliary Care Worker

There has been an outstanding amount of service users using the service of social work, there has been up to the amount of 100,000 people in Wales alone receiving social care, this service used over 70,000 workers. ‘Rhian Huws Williams, Social Care Wales.’


A domiciliary Care Worker works within the statutory sector of social services, this is run by local authorities, such as Bridgend County Borough Council, this is funded by council tax, income tax and national insurance tax. Domiciliary Care Workers can be employed by voluntary organisations, social services or private care providers. A small contribution from the clients is made to pay part of the service cost, (this is only a small contribution and does not pay the wages of the domiciliary care worker.) Therefore the funding will be provided from the social services budget. There has been a huge growth within private agencies, an example of these agencies is ‘Angels,’ this is based in the Cowbridge area; this organisation could be working for social services. (Commissioned)


A domiciliary care worker provides vital care for clients within their own home. A majority of Domiciliary Care Workers work with elderly clients, however not all the service users are elderly.  This carer is put into action to help the client retain their own independence within their own home; another name used for this practitioner is also a ‘home carer.’ The Domiciliary Care Worker will enable to client to improve their quality of life. This care includes such care as personal and also domestic care. This type of care is put into place to help clients with daily living tasks which may prove difficult for the service user; these tasks could include things such as;

  • Providing choice
  • Toileting
  • Dressing
  • Undressing
  • Changing of clothes
  • Shopping
  • Preparing meals
  • Washing
  • Bathing / showering
  • Cleaning and maintaining the home
  • Getting up
  • Reminding of medication / collection of medication
  • Supervising whilst eating or drinking

Some of these tasks may vary depending on the level of independence of the service user.

Many more tasks are involved within this job role. The domiciliary care worker will also provide comfort for the client, safety, dignity and above all confidentiality wherever possible, however if there are any changes in the clients physical or psychological wellbeing this will have to be reported to the care workers senior member of staff  to be evaluated and assessed. Care workers have to work widely within a large team; this may be with fellow employees, being a good team worker is important as a client may need to be visited at least three times a day, seven days a week or three hundred and sixty five days a year. In some cases two care workers may visit one service users house a day at different times. It is vital for the carer to keep a record on the service user and their progress throughout their visits, this may become vital to other carers who are also visiting the service user, this will tell the carer how the service user is progressing and how independent they are, as the carer is working in these circumstances a good understanding of effective communication is necessary, some communication which may prove to be very useful could be verbal communication, written communication, which requires clear neat writing, this is so it is possible for other carers to read. As the carer is entering the clients own home they treat themselves as a ‘guest,’ this is out of an act of respect for the client.

         The care workers will be working very closely with Social Services, following care plans informally managing situations that may change, for example, the heating may need to be turned down, or to be turned up to tailor the clients own personal needs. A social worker would have assessed the needs of the client and produced a care plan. The domiciliary care worker is a vital key worker in the care plan.

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        The role of a Domiciliary Carer Worker is quite repetitive which may prove to become boring as the same tasks are used for a number of the service users. The carers are required to meet a lot of caring skills to meet the service users every day needs, for example dignity should be present, social contact is provided for by the carer, confidentiality should above all be provided unless circumstances need to be shared. The service user should also experience choice and also have a certain level of autonomy.



Home carers are not required to obtain ...

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