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The rights of service users and how the care value base supports these rights in accessing services on ward B7 at the Queen Elizabeth Hospital

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The rights of service users and how the care value base supports these rights in accessing services on ward B7 at the Queen Elizabeth Hospital The care value base is beliefs about the right way to treat service users. The care value base can form part of a code of conduct. The practice of care practitioners aim to improve service user's quality of life by meeting their needs (PIES). The care values are based on a set of shared values which the whole society agrees on. Such values are made legal by the Human Rights Act. It is from the Human Rights Act that the care value base originates. Creating a positive care environment needs care workers to adopt the care value base. This care value base makes ward B7 a positive care environment. The Queen Elizabeth Hospital is located on Woolwich common, within the London Borough of Greenwich in south east London, was opened in March 2001 and serves patients from the London Borough of Greenwich and the London Borough of Bexley. Fostering equality and diversity This means recognising that each person has their own individual needs and it also means working to meet those needs. ...read more.


Service users can expect from a care practitioner not to discuss their details with anyone else without their consent and they won't trust or respect you if you do. There are times when a care practitioner needs to share confidential information, for example when a client may be a danger to themselves or others. Whenever possible, health and social care practitioners must respect their client's must respect their client's right to keep certain information private. There are also legal requirements to keep personal records confidential. The 1998 Data Protection Act sets rules for processing personal information and applies to some paper records as well as those held on computers. The Data Protection Act covers all data held in respect of any individual, including credit and financial information, membership of organisations, as well as medical, health and social service records. It states that data has to be secure, accurate and that it can only be used for limited purposes. In 1997 the government published a report from a committee, known as the Caldecott Committee, which had reviewed service user identifiable information within the National Health Service and which made a series of recommendations as to how this information should be handled. ...read more.


if they are in pain or if there is anything wrong and also to express their thoughts and feelings on certain things. Anti-discriminatory practice Action taken to prevent discrimination against people on the grounds of race, class, gender, disability etc. Anti-discriminatory practice promotes equality by introducing anti-discrimination policies in the work place (i.e. the care settings). Anti-discrimination policy (often known as an equal opportunities or diversity policy) was put together as part of a framework for good practice in organisations. Designed to prevent discrimination against individuals on the basis of difference: for example, age, cognitive ability, class, culture, gender, health status, HIV status, martial status, mental health, offending background, physical ability, place of origin, political beliefs, race, religion, sensory ability and sexuality. Empowerment This is the way in which a health and social care worker encourages an individual to make decisions and take control of their own life. Empowerment is a process that builds a person's self-esteem and confidence in their ability to make decisions. Disempowerment refers to the forcible denial by one person (or group) of the rights and choices are of another person (or group). Includes withholding relevant information and excluding them from decision-making about emotional, physical, intellectual, social, economic or cultural aspects of their lives. ...read more.

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