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The role of communication and interpersonal interaction in Health and Social Care

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´╗┐Nathan Randle. Developing effective communication skills In Health and Social care, Level 3 The role of communication and interpersonal interaction in Health and Social Care. P1: Health and social care work is not just about meeting a service user?s physical needs; it is also about the service user?s quality of life, and maintaining a good quality. Care workers need effective communication skills in order to pass on information to clients, service users and cross-departments.Health care professionals also need to form relationships with both their service users and their friends and family where applicable. This is so that both service user and family can trust the health worker, which reassures them that the service user will be taken care of correctly. There are several different types of effective interpersonal communication. Firstly is non-verbal communication. Usually we can immediately tell how an individual is feeling, whether it is happy, sad, angry or upset etc., even before the individual has said anything. We do this by observing a person?s body language, for example, in the conversation I observed in the attached logbook, person A was slouched towards the desk, with his head in his arms, as if sleeping, or hiding one?s face. From this I could tell that the individual was tired or bored, as if he was not bored, or tired, he would most likely have his head up. There are several areas of body language which send across the non-verbal forms of communication. Firstly are the eyes. The eyes give away a lot of information on someone?s emotions. When we are sad, we tend to look down towards the ground, but when we are excited or interested in something/someone, our eyes tend to widen and are open more. For example, if a patient looks a doctor with squinted eyes, it may come across as the patient is giving the doctor a ?dirty look? which shows disrespect and the thought that the patient does not agree with the Doctor. ...read more.


Hearing impaired induction loops have been brought into most public buildings, such as supermarkets, hospitals, police stations and council offices, this allowed people with a hearing aid to be able to hear much clearer, meaning that effective communication is much easier to establish. Smaller pieces of technology such as flash cards, text messaging, computer screens and picture books can also improve the communication cycle. For example, a Nurse can now check a patient?s observations on a small hand held device, which updates the doctor?s notes automatically. P4: Identify how the communication needs of patients/service users may be assisted, including non-verbal communication. M2: Explain the specific communication needs patients/service users may have that require support, including the use of technology. D1: Analyse how communication in health and social care settings assists patients/service users and other key people. In Health and social care there are many different ways to assist people in order to communicate. This may be by developing a new system of communication or by removing the barriers of effective communication. Advocates act as a voice for often seriously disabled people, for example a patient who is unable to communicate effective to members of the hospital staff, due to a disability such as dementia, will often have an advocate employed for them. It is the advocate?s job to get to know the patient and then speak for that patient. The advocate is usually an independent contract and therefore not part of the hospital staff. This means that the advocate will argue for the rights of the patient, and for his or her best interests, not for the hospitals best interest, which could be the easiest, cheapest or quickest option. This way the patient gets the best possible treatment, without the hospital influencing the patient to what they say is the best option, as the advocate can argue the rights and wants. However, even though an advocate looks like the ideal option for a patient who cannot communicate to get the best possible treatment, volunteer advocates may not fully understand what the patient wants, needs or how the patient feels. ...read more.


This made the noise level rise. To overcome this, I used my body language and hand gestures to stop them talking. I simply put one hand in the air, and a finger over my lips in a ?shh? manner, as the children saw this they stopped talking amongst themselves and sat quietly. This showed me that even though I could not talk and be heard, and I didn?t feel it was appropriate to shout, a simple hand gesture let me take control of the situation. I then used my watch to pass around the group, and the only person who could talk was myself, and the pupil wearing the watch. This worked well as everyone in the class abided by this rule, so even though I was not a teacher, and I was friendly and nurturing, I had still communicated enough to have the children listen to me. I do feel however, that some of the language I used, created a barrier in the communication cycle. When I first arrived at the school, I was asked to stand in the front of the assembly, and talk about myself, so the children knew who I was. The head-master had thought that because of my military background, the children may enjoy talking about my time in the army. However, when I was trying to explain my answers to their questions, such as ?What guns did you use?? I wasn?t able to use the language I normally would, and had to explain things in a slower, simpler way. As-well as avoiding the answers to questions like ?Did you ever kill someone??, as it would not have been acceptable to discuss this, in any form of communication. When I was asked to describe what my ?camp? was like, I found it very difficult to explain, which may have left the children, confused. What I should of done here was drawn a diagram on the board, as this would have been much easier to show them. Referances: Books: Beryl Stretch/Mary Whitehouse. Health & Social Care Book 1 Level 3. (2010) ...read more.

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