Developing Effective Communication in Health and Social Care
Effective Communication is a two-way process – sending the correct messages, which is correctly understood by the other person’s. Effective communication is very important within the Health and Social industry. Effective Communication allows a health care worker to perform their role effectively alongside their colleagues by developing supportive ties with the service users who come from different backgrounds, cultures and religions.
This report will look into more detail about communication, group interaction and how to overcome barriers.
Argyll’s Stages of Communication
The theory suggests that ideas are communicated, acted upon and reviewed. There are six stages but the hardest stage is the ‘decoding’ stage. Below are the stages which would be used in a nurse to patient situation:
- The first stage is when the idea occurs.
- The second stage is when the message is coded.
- The third stage is when the message is sent.
- The fourth stage is when the message is received.
- The fifth stage is when the message is decoded.
- The sixth and final stage is when the message is understood.
Tuckman’s Stages of Group Interaction
The Tuckman’s theory suggests that teams develop in stages. This is the forming of a team, the storming process (discussions and plans) norming (plans are being put into place) and performing (the team’s works together)
Forming is when a group forms. (Pretending to get along or to get along with others) In which some members will be positive and polite and others will be anxious, simply because they haven’t worked out what work the team will involve. This stage is usually fairly short and sometimes only lasts a single meeting; this is when the members are introduced to one other. The main concepts of this stage are establishing base level expectations, identifying similarities and agreeing on common goals.