Unit 2- Effective communcation in care settings AO1

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Unit 2-How effective communication in Care settings- AO1

Tearesa Thompson argued that communication was vital for two major reasons; to share information, and to establish relationships and therefore, establish trust. This research shows that effective communication is a vital in any care setting and benefits the Service User, Staff and Organisation.

Effective Computerised communication:

The recent development of computerised communication has caused it to become a very valued and important part of the overall communication with the service user, staff and organisation’s. There are many different types of electronic communication which include; Touch screen computers which allow service users to sign in, emails, and text message alerts.

Computerised systems that allows services users to sign in through a touch screen, benefit both the service user, staff and organisation. It benefits the service user as they can sign in quickly and efficiently, and prevents them unnecessarily having to wait in long queues to talk to the receptionist. It benefits the staff as they can save time signing in patients and visitors, and therefore saving time and money. And finally the organisation will benefit as the staff can spend more time on doing other things and will waste less money. It can also give the organisation a better reputation as they are seen as being quick and efficient, with more service users inclined to using the service they offer.

Emails can be very useful in a health and social care setting as they allow information to be shared quickly to service users. It similarly allows it to be shared between organisations and staff which can then cause the service users treatment to be carried out more effectively as the Doctors, for example, are aware of previous treatments that did, or didn’t work on the individual. This commutative approach can mean the service user feels much more involved in their care and treatment. The length of the patient’s recovery can be decreased as, for example, the services users doctor’s surgery can send over their prescription via email, rather than the hospital having to re-write one saving them time. Service user and Staff can receive or send emails at a point appropriate for them, which can save time and makes them very practical for the service user and staff as they can be potentially very busy at some times throughout the day and not busy at others. They are also very cheap, so save the organisation money.

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Over the last year alone the NHS had 5.5million missed appointments costing millions, this is a problem that is wide spread among dental and doctor surgery’s alike. One method used to try and combat this problem is sending out text message alerts; this is another example where effective computerised communication is used. It benefits the service user as they can avoid being fined for missed appointments and avoid having to reschedule. The staff also benefit as they can save time as less appointments will need to be reschedule. The staff can also save time more effectively as, for example; a ...

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