Administrative systems - The place where I worked for 'work experience' was in Tesco plc in Covent Garden.
The place where I worked for ‘work experience’ was in Tesco plc in Covent Garden.
It was a two weeks ‘work experience’ in Tesco. One week I worked on the shop floor and the second one I worked in the office. It was an enjoyable work experience and I’ve learned a lot during two weeks.
Tesco is one of the best-known names in the High Street. It is a large public limited company (plc) with approximately 165 000 share holders. By 1995, Tesco had become the largest food retailer in the UK, overtaking Sainsbury’s. The company operates 800 stores throughout Europe.
What is meant by the term ‘administrative systems’?
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Administrative: relating to the arrangements and work, which is needed to control the operation of a plan or organization.
System: a way of doing things.
‘Administration system’ is a procedure/process to help the business run smoothly.
Why are administrative systems important to a business in general?
It is important for a business to have ‘administrative systems’ in place to:
- Save money
- Help the business run smoothly
- Make it easy for supervisors to manage their staff.
- Save resources
- Save time
The main systems at my work placement are:
- Answering the telephone. Answering the telephone wasn’t that good because when there was a big queue hardly anyone thought of answering the phone, which don’t make a quite good ‘customer service’.
- Security. There was a surveillance system. I think the place was secure but there was only two security guards and while I was working one of them called in sick so it made it really difficult for one person to look at the cameras and control the shop floor.
- Clock-in and clock out. All employees as well as employers clock-in and clock-out. The system was quite good because the results went straight to the department (finance) where they deal with wages and pay the staff for the times they have clocked-in and clocked-out. There was one disadvantage until a manager discovered. For example, when staff worked until 5pm they used to go and have a coffee or go shopping then come back in about one hour and clock-out so they could get paid an hour extra.
- Up-to-date products. Everyday in Tesco there were two special employees who were responsible to check the whole store’s product to keep up to date. For example, if products were going to run out of date today they used to put special offers on those products so they can be sold and not thrown away. This is important for a company because their main objective is profit and they are going to need any bit of it.
- Filling shelves with products. There were few employees who worked in a shop floor but in a busy day they couldn’t keep up so other employees from different sections of the store used to help the shop-floor staff. The system for filling shelves depends on the managers because when a shop-floor manager thinks that the shop needs fillings he gives orders to go and get boxes. This happens constantly every 2-3 hours. In the meantime the shop-floor employees help customers on what they need and where to find it, they also tidy out the shelves.
Here's what a star student thought of this essay
Quality of writing
The report could include a digital photo of the store, which the student has worked in. This would allow the report to allow the examiner to visualize the writing. The report states the term 'PLC' and mentions the number of shareholders the business has. However the report doesn't explain what an PLC is. The report could state 'An PLC is a Public Limited Company, which allows anyone or any business to purchase shares within the company. Thus, the company has 165,000 owners at this present stage.'. The above paragraph would be more effective than what is currently written.
Level of analysis
The report lists a number of bullet points of why it's important to have administrative systems within companies. This isn't explained, and this section could be improved. For high marks the report could include the reason to why each of these bullet points apply due to the use of technology. For example, the report could state 'The business will be able to save a large amount of money, due to the ability to cut jobs which would be unnecessary and increase the efficiency within the business'. The above would show the examiner that the student understands why the bullet point is a benefit towards the business.
Response to question
In summary, the student has explained quite briefly their experience. However there haven't given much thought on how technology is used within the business, and how this impacts on Tesco itself or their employees. The description of the three terms is quite good, as this is accurate and detailed. The section 'main systems within the work placement' described what was in Tesco. However at this level, for high marks this should mention a number of solutions to any potential issues. For example 'Tesco did have a number of telephones, however when Tesco was busy there was a lack of focus on the telephones and this routinely didn't get answered. I would advised Tesco to ensure that all employees are aware of the telephones and answer these when there are available. If this isn't possible, Tesco may need to hire additional employees to provide the customer service required'.