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Introduction

Background and Investigation An introduction to the organisation The business, Rewind, is a small independent DVD rental outlet, based in the East-End of London, in Stratford. The owner is facing increased competition from other retailers in the area, as well as online retailers. He has decided that he would like to expand his business into other areas locally. His aim is to increase the business to five outlets, from the current one unit. The shop currently has a range of different genres of DVDS. The products range in price, and if DVD's are rented out for longer than a week, then the appropriate late fees will apply. There are approximately 120 customers in the shop per day. The company has been around for 15 years, and although the company name has changed, it has maintained an excellent customer base. A description of the current system * In order to increase the size of the business, the owner has to accept that his workload would increase substancially. With this in mind, it has been decided that the current system to manage the paperwork is inadequate. Stock levels would have to increase and therefore purchase invoices would need to be managed more effectively. ...read more.

Middle

* Paper-based transactions caused substantial delays. * Customer transactions were often lost due to overload of paperwork in different departments. * Change in data by one department won't change automatically in another. * Tracking rentals is difficult as there is no automatic list on who is late on bringing the film back each day. * There is no information on all the different DVDs. One has to look on the back of each DVD to try and find the required information. * Hard to tell what DVDs are available at the time, if a customer was to enquire about one. Evidence of the use of relevant investigation techniques Data Collection Method Advantages Disadvantages Interviews Can ask additional questions if required. Long time to create the interview. Get to know the client. Takes a long time to do/arrange the interview. Questionnaires Can give to many people at once. People do not return them. Can be filled out quickly. May not be completely filled out. Replies are suitable for a computer. May get silly replies. Collecting Sample Documentation See what documents the computer system will have to produce. May not be allowed access to some documentation. Can spot problems with document formats. Documentation may be out of date. ...read more.

Conclusion

_______________________________________________________________________________________________________________________________________________________________________________________________________________ 17) How long do you lend DVDs for? _______________________________________________________________________________________________________________________________________________________________________________________________________________ Questionnaire Do you run promotions? ??Yes ??No What features do you want on your website? ??Pictures ??Text ??Hyperlinks Are you an experienced computer user? ??Yes ??No Do you currently have other ways of advertising your business? ??Yes ??No Do your workers have any special needs that the system will have to accompany for? ??Yes ??No If yes please specify _______________________________________________________________________________________________________________________________________________________________________________________________________________ Is it easy to produce an enquiry form for customers? ??Yes ??No Are there any improvements that can be made to the system to make the system easier to use? ??Yes ??No If yes please specify _______________________________________________________________________________________________________________________________________________________________________________________________________________ Requirements of the client * Must record every customer and rental. * System must store all details of members and DVDs. * Must be able to search for information of a DVD easily. * Interface must be menu driven. * Produce list of overdue DVDs and also who to telephone. * Perform the following calculations - cost of rental, VAT, and late fees. * User will need a system, which enables the availability of a particular DVD to be easily and quickly ascertained. * Produce an invoice. * When customers make enquiries about the availability of a particular DVD, the employee will need to be able to supply details such as director, description, price etc. * Credit/debit card details stored. ?? ?? ?? ?? ...read more.

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