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Introduction

Assignment 3 - Communication within Businesses Businesses are owned by and run by various groups of people: Workers and shareholders are two main groups closely involved with a business: other prominent groups include customers and without them the businesses would not run, suppliers and the government and also banks who loans money to the business. Communication takes place between the groups and between the individuals who make up the groups and also mangers. Effective communication is important together with control and management, which lead to efficient managing of a firm. I have chosen two different businesses in terms of size and financial power. The one thing they have in common is that they provide a service to the customers which include a government paid service which is the opticians. These are Boots Plc and Rushey Mead Eye Care Centre. The Eye Care Centre is a partnership therefore the work will be split between the two partners who would take it in turns to attend interviews and conferences and It will be their job to then come back to the company to give feedback. Boots is an international company that operate on a generously proportioned scale than The Eye Care Centre. What is communication: make known; broadcast; pass information to and from and also an access. Factors that influence the type of communication use: Factors: Boots Eye Care Centre Location Boots have customers on an international scale and therefore need relatively cheap and effective communication. ...read more.

Middle

cash tills. Stakeholder: Employee Need for communication: The employee has a responsibility of ensuring that the stock is maintained on a regular basis. Technique of communication: The employee will use a small memo or a small post-it, stuck up on their board in his / her workspace to remind him / her to see this duty out or to order new stock or to tell the management sector to order more stock. Stakeholder: Managers / Employees Need for communication: The Managers would want to notify about holiday arrangements and also about holiday pay, bonuses, pay rise etc. Technique of communication: To notify the employees about any arrangements the manager would want to use a notice board or a newsletter which would be published every month to tell the employees how the business is doing and to tell them about arrangements as it doesn't require face to face conversation which can be very time consuming because there will be a large number of staff. External Techniques of communication: Stakeholder: Administration Supplier / Supplier Need for communication: The communication here could be because the supplier might feel that Boots are behind on payment of stock; as a result the supplier would contact Boot's administration department to discuss this matter. Technique of communication: The suitable technique of communication that the supplier would use is the telephone as all the supplier will need to do is to report Boots about expense. ...read more.

Conclusion

If the partner stays in the office the they can discuss it face to face. Stakeholder: Employee / Owner Need for communication: Mr Mistry would want to remind the employee to keep the accounts book up to date at the end of the week. Technique of communication: If Mr Mistry is away from the store and at home then it would be wise for him to send a fax instead of making a journey to the store or even phoning up. Faxing can be relatively cheap. External Techniques of communication: Stakeholder: Owner / Supplier Need for communication: The supplier might want to talk to the owner of Rushey Mead Eye Care Centre about being deficient in the payment of bills of the products they sell such as contact lens solution and contact lens and glasses and also they have to update the machinery often. Technique of communication: The proper technique of communication will be over the phone as it is just a reminder and if the owner is away then an answering machine would be set so that he doesn't miss any important messages. Some suppliers would even send a letter to chase up their customers into paying for the stock. Stakeholder: Employee / Customers Need for communication: The employee would want to get across any new deals on offer from Rushey Mead Eye Care Centre. Technique of communication: This would be done in the form of a presentation (poster) stuck on the inside of the chemist. The employee can also use graphics to make the poster more appealing to the passing public. ...read more.

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