Explain the drawbacks of introducing an e-commerce system to an organisation

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Amazon hold lots of their customer’s information and will need to ensure the customers feel safe with providing their personal information. So Amazon will explain their procedures in place to ensure this information is kept safely. Online stores hold a lot of customer’s information like, personal details, bank details, address etc. Customers may feel that this information could be under threat and so it’s vital that there is trust between the customer and the business. Customers also may feel uneasy putting their credit card information into the web browser as they don’t know if it will end up elsewhere.

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Customers at Amazon may find e-commerce an issue because they may want sales people to help them and give them advice on the products they want to buy. E-commerce has everything online and customers may see this as a disadvantage because they might prefer human contact which you cannot have when shopping online.

Customers who live in far distances the company may find it hard to deliver the products to them. Also you need to wait for the item which you do not have to do when buying in a traditional store. For instance, amazon are a worldwide ...

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