They also upgrade their systems to satisfy customers by being able to perform task faster for them and being able to help them by allowing them to view help pages on the internet.
SECURITY
They will upgrade their security to keep their customers safe from fraudulent activity and from people hacking into their system.
An example of the above would be when using a debit or credit card you will need to a password in order for the purchase to be completed without it the purchase can’t be completed.
This will make it safe and make customers feel safe when shopping at that company or business.
It will also prevent them from getting viruses which can destroy they server if one gets in this will make them lose money and probably customers.
CUSTOMER SATISFACTION
Another reason they will upgrade they system is to make customers happy by providing them a faster service such being able to order online from they web site instead of getting customers to ring up and give them a big phone bill.
As they upgrade they system they can provide online help to customers which can be updated when need to, to keep customers happy.
They can also add other payments method such as paypal.com, pppay.com, cheques, postal orders etc so customers can pay by any method they feel safe and comfortable.
KEEPING THE BUSINESS RUNNING
The main reason the company will upgrade their systems is to keep the business running and making sure the business makes a lot of profit.
Also to save them time when doing task as by using old systems will make them to the task slowly but by upgrading they can do more tasks at once and save a lot of time.
All of the above are reasons why a company or business will upgrade they systems.
The only down side is if the company does not have the right amount of money and they spend it on upgrading their system they will lose money and might end up closing them self’s down as a lot of planning is needed before putting an upgrade in place.
