What are the uses and limitations of non-verbal communication in a specific job?
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Introduction
What are the uses and limitations of non-verbal communication in a specific job? In this essay I propose to look at the uses and limitations that NVC places on a funeral directors when interacting. There are many limitations on individual careers yet when a specific job requires a certain amount careful monitoring of interpersonal communication things can get difficult! The job without question uses a lot of NVC. The families are not only aware of the words, but of the manner in which they are spoken and what they visually detect from body language and appearance. NVC places a great deal of limitations on their job. Hypothetically, take a client who is very distressed, arms folded across their chest and sat as far away as possible. You can instantly tell you are going to receive limited responses. Limitations on the job in a lot of respects depend on the family. ...read more.
Middle
It is essential that both client and funeral director are at ease and comfortable with one another. To a degree NVC is useful within their job but verbal communication must be used otherwise everything is unclear. You can not tell alone from a person's body language their personal wishes. Each case is different - none are the same. A use of NVC is when you just simply listen and let clients talk about the situation, circumstances and their loved one. A further use of NVC is self-disclosure such as your own personal experience of bereavement to show you understand what they are going through. In dealing with the public you have to be aware of upsetting a client. It's so easy to slip up, use the wrong vocabulary or tone of voice. You have to show understanding and empathy. The most important factors in a funeral directors is their knowledge and understanding of grief, sensitivity and capability to communicate. ...read more.
Conclusion
Funeral directors have to be prepared within their job for many problems or situations that may arise such as; dealing with anger, rifts within families, and trying to reduce distress. These problematic eventualities within their job should be regarded with utmost importance. Successful and caring funeral directors should encourage clients to express themselves. Most try to eliminate jargon and listen attentively. When dealing with relatives, they should summarise accurately the process and anything the family need to decide or tasks to be carried out. They should re-cover what they discuss and if there is anything people do not understand or have to clarify by asking further questions. I can conclude from writing this essay that I am now more aware of how difficult NVC is when dealing with people (bereaved or otherwise.) You have to hold certain qualities, be equipped with necessary skills and be a good people person. I have discovered that NVC places many limitations on the job but is also useful. ...read more.
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