The police grading criteria
The police receive an average of 350 emergency '999'calls every day. These are the highest priority and they aim to answer them within 10 seconds and get to an emergency incident, in an urban area, in ten minutes 20 minutes in a rural area. they also receive in the region of 2,700 non-emergency calls every day (one million every year). The challenge for our operators is to sort through all of these and match our response to the nature of the call, whether that call is about an ongoing knife attack or an enquiry about road closures.
Grade1 - calls that require immediate attendance regardless of other matters. Response Time – immediate, For example 999 and other calls which indicate serious and immediate threat to life, personal safety or property resulting from an ongoing/imminent serious crime or road accidents where someone has been injured.
Grade 2 - Calls that require immediate attendance, but where commitments to Grade 1 and existing Grade 2 calls mean it is not possible to attend immediately, attendance will be within one hour. Response Time – immediate For example a less serious crime being committed where there is not an immediate threat to life or personal safety.
Grade 3 - Calls that will be attended as soon as possible within four hours. An example would be where a crime is no longer in progress
Grade 4 - Calls that may, if possible, be attended within four hours, or at a time mutually convenient to both the caller and police, An example would be where incidents are no longer in progress and where the enquiry would not be affected by attendance beyond 4 hours or where a response is required but an appointment can be made for the police to attend at a time convenient to both the caller and police
Grade 5 - Calls that can be resolved by the person taking the call providing advice, or by taking a report over the telephone, or by advising the caller that the best course is to go to a police station to progress the matter face to face with a member of police staff. Police will not attend.
Grade 6 - Calls that can be resolved by the person taking the call, by referral to another appropriate agency. Police will not attend.
P2
Responsibilities of police
The first officer has a duty to pass important information back to the control room:
- Survey the scene on approach
- Asses the situation on arrival
- Pass information back to the control room about
- Casualties
- Numbers of dead
- Injured/ uninjured
- Potential/ present hazards
- Best access for emergency vehicles
- Exact location of incident
- The other emergency services present/ required
- A brief description of incident e.g. number of people involved, vehicles present ect.
- Protect life & property at the scene
Ambulance roles & responsibilities
- Help injured people
- Assist accidents and emergencies
- Save people lives
- Support the other services
- Respond to disasters
- First aid
- Initial treatment of casualties
Fire service roles and responsibilities;
- Fire safety
- Fire fighting
- Accident prevention
- Protect life and property
- Environmental protection
- Rescue service
P3
The importance of responding safely to emergency incidents as an emergency driver.
- Abide by the law
- Don’t go through a red light unless it’s safe to do so
- Be aware of other drivers and predestines
- Wear a seat belt
- Don’t use mobile phones
- carry out a pre-drive check of the vehicle
- Demonstrate confidence when driving in all weather conditions
P5
The statutory agencies that work at a scene of an emergency incident are;
- Police
- Fire & rescue service
- NHS Ambulance service
- Army
- Counselling agencies
- Social services
- Investigation units
The voluntary agencies that work at a scene of an emergency incident are;
- St johns ambulance
- Mountain rescue
- Salvation army
- Red cross
- Women’s institute
- RNLI
- Air ambulance (Cumbria)
Not all of these agencies will respond to emergencies and not every town or city will have all of them but they do have to have a fire and rescue service along with a police service and an ambulance service.
M1
The roles and responsibilities of the key Services attending an emergency incident are;
Police
- Prevent crime
- Support the community & other services
- Arrest and charge people.
- Enforce the law.
- Cordon off places.
Ambulance
- Help injured people
- Assist accidents and emergencies
- Save people lives
- Patient transfer
- Support the other services
- Respond to disasters
- First aid
- Initial treatment of casualties
Fire service
- Fire fighting
- Accident prevention
- Protect life and property
- Environmental protection
- Rescue service