NVQ level 2 unit 2 Business Administration. Worksheet on Principles of providing administrative services

Business and Administration Unit two: Principles of providing administrative services Assessment You should use this file to complete your Assessment. . The first thing you need to do is save a copy of this document, either onto your computer or a disk 2. Then work through your Assessment, remembering to save your work regularly 3. When you’ve finished, print out a copy to keep for reference 4. Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 9 pages and is made up of 9 Sections. ________________ Name: ________________ Section 1 – Understand how to make and receive telephone calls . Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature How / when used 1. Answer phone Allowing customers/clients to leave messages when lines are busy or office is closed. 2. computer telephony integration When a call is answered the staff can read through scripts and get prompts on what information is needed. 2. Prepare a brief report advising people on: . How to follow organisational procedures when making and receiving telephone calls 2. The purpose of giving a positive image

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  • Level: GCSE
  • Subject: Business Studies
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Does the increasingly global nature or business mean that all organisations need to change their strategies significantly to achieve higher profits?

Exam Question June 2011: The business world is becoming increasingly global. As a result of this, many companies, such as Costa Coffee and Dyson, have changed their strategies in relation to the markets they target or where they produce. Does the increasingly global nature or business mean that all organisations need to change their strategies significantly to achieve higher profits? Justify your answer with reference to Costa Coffee, Dyson and/or other organisations that you know. (40 marks) The world is becoming a smaller place due to globalisation. It has helped communication around the world making everyone more connective. Companies all of a sudden have access to different countries and have more potential to grow and expand as developing countries have recently under gone rapid growth and industrialization causing new emerging market businesses can enter. This has put pressure on Weston business to expand into theses new regains because if they don't expand they would not be able to compete with competitors increase in expansion and corporate power. Looking at Gap Inc I discovered that they changed their Ansoff Matrix strategy in order to expand and grow. Gap Inc decided it would be best to use the strategy market development, this is where a

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  • Level: AS and A Level
  • Subject: Business Studies
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"Environmental degradation is neither the inevitable price of, nor a desirable path for, economic development

"Environmental degradation is neither the inevitable price of, nor a desirable path for, economic development." (UNDP, et al, 2005) Introduction Environmental degradation is now apparent on a global scale. In addition to the deterioration of what were once considered free goods (such as air and water), escalating scarcity of natural resources, deforestation, desertification and threatened bio-diversity are now commonplace across the spectrum. There are certainly no reservations over the scale of this degradation, however there is much controversy concerning the apparent environmental degradation - economic development nexus. Many have argued that short-term tradeoffs exist in the form of environmental degradation, for superior long-term economic gains. One of the positions put forward is that environmental degradation is the result and inevitable price of economic development. This viewpoint is based on the Environmental Kuznets Curve, regarding environmental degradation as the 'necessary evil' for achieving 'economic development' and suggesting that environmental assets are degraded in the early stages of economic development, only to improve after some income threshold has been passed at a later point. In the last decade, extensive literature has argued that a direct link between environmental degradation and economic development is too simplistic and that the

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  • Level: University Degree
  • Subject: Physical Sciences
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Computer Crime

Table of Contents Cybercrime: An Overview of Computer Fraud and Abuse 3 What is Cybercrime? 3 New and emerging technologies and their impact on personal privacy protection 4 I-Phone 4 I-Pad 5 RFID Tagging 5 The Affect of Computer Crime on Society 7 What has been done by companies and governments to control the problem? 8 Penalties Imposed by Australian Law for Cybercrime 9 Weaknesses currently existing in Australian Cyber law 10 What proposed changes are being or should be suggested to overcome these loopholes 11 Chances of a computer criminal being caught and prosecuted 12 Reference List 13 Appendix 15 Cybercrime: An Overview of Computer Fraud and Abuse "New times bring new crimes. It's a story as old as humanity and as new as the Internet. First came cars, then car thieves followed. Telephones are followed by telephone fraud. Now we've got computers." (Anonymous1 Year Unknown) In the past decade technology has exponentially increased, and along with it computer crime. All new and emerging technologies are being affected by this transgression and this has been creating many problems for consumers, companies, agencies and the government. Companies and agencies have only now become conscious of the fact that their computers are prone to attack. In response to this, new security systems have been implemented and penalties for such an act increased. This

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  • Level: AS and A Level
  • Subject: ICT
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Is Increased globalization a good thing?

Is Increased globalization a good thing? More and more people are becoming aware of the 'shrinking' world. The golden arch of McDonalds and the infamous Coca Cola logo are inescapable in almost every country. We only have to go as far as the nearest supermarket in order to see the extent to which citizens of one country are dependent on imported goods from other parts of the world. The World Wide Web is the most graphic example. In order to assess whether increased globalisation is a good thing or not, this essay will firstly discuss the term 'globalisation'. Then it will analyse the advantages and disadvantages of globalisation in our contemporary world. Over the course of the last few decades, the term 'globalization' has slowly crept into the words of politicians, economists, journalists, entertainers alike. It is a term especially controversial to define because it is a subject which undergoes constant dispute between academics about just what it means to speak of globalization. It is commonly associated with words such as capitalism, modernisation, liberalisation and is often used as a synonym for internationalisation and universalisation. Perhaps a good starting point for the discussion is one where globalization is defined as 'the process of increasing interconnectedness between societies such that events in one part of the world more and more have effects on

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  • Level: AS and A Level
  • Subject: Economics
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Malthus got it right-we are doomed?

Malthus got it right-we are doomed? How far do you agree with this statement when discussing the population-resource relationship in the 21st century? In 1789 the Reverend Thomas Robert Malthus produced his 'Essay on the Principle of Population', which were based on two principles: first one being that the food supply would increase arithmetically over time, and the second one being that population would grow geometrically/exponentially. There would be a finite optimum population size (carrying capacity) in relation to food supply. So if the population would reach beyond this carrying capacity, it would lead to a decline in the standard of living - it would lead to war, famine and diseases. Nowadays, his prediction luckily is not the case. Since the 'Green Revolution' started in 1945, there has been an enormous increase in food supply provided by agricultural markets. The green revolution has enabled food production to keep pace with the increasing global population growth. The Green Revolution has provided some great benefits: "From 1950 to 1984, as the Green Revolution transformed agriculture around the world, grain production increased by over 250%"1 and "The world population has grown by about four billion since the beginning of the Green Revolution and most believe that, without the Revolution, there would be greater famine and malnutrition than the UN presently

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  • Level: International Baccalaureate
  • Subject: Geography
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Investigating Travel & Tourism

Unit 1 - Investigating Travel & Tourism Table of Contents UNIT 1 - INVESTIGATING TRAVEL & TOURISM 1 TABLE OF CONTENTS 2 E1 KEY POST-WAR DEVELOPMENTS 5 . The changing social economic circumstances 7 2. Technological developments 7 3. Product development and innovation 7 4. Changing consumer needs and expectations and fashions 7 E1 CHANGING SOCIAL ECONOMIC CIRCUMSTANCES 8 . Increase in Leisure Time 8 2. Disposable Income 9 3. Car Ownership 10 E1 TECHNOLOGICAL DEVELOPMENTS 11 2. Communication and information systems 12 3. Product Development 12 E1 FEATURES OF THE TRAVEL AND TOURISM INDUSTRY 14 E1 FEATURES OF THE TRAVEL AND TOURISM INDUSTRY 14 The National Tourist Boards (NTB's) 15 The Voluntary Sector 16 New Technologies 16 External Pressures 16 Currency Fluctuation 16 Legislation 17 Climate Change 17 Natural Disasters 17 War, Acts of Terrorism 17 Impact on Host Communities 17 Economic 18 Social 18 Environmental 18 E2 - SCALE OF THE UK INDUSTRY AND ITS ECONOMIC SIGNIFICANCE 20 Business Tourism 22 E2 - SCALE OF THE UK TRAVEL AND TOURISM INDUSTRY 23 Travel and Tourism Revenue 23 Contribution to the Balance of Payments 23 E2 - SCALE OF THE UK INDUSTRY AND ITS ECONOMIC SIGNIFICANCE 25 E3 A FULL EXPLANATION OF THE PRESENT STRUCTURE OF THE INDUSTRY 26 . Accommodation and Catering 27 Serviced Accommodation 27 Self Serviced Accommodation

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  • Level: AS and A Level
  • Subject: Geography
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Artificial Cardiac Pacemakers

Research questions : Why is the constant beating of the heart important? What causes the heart to beat abnormally? What are the implications of having an abnormal heart beat? What is an artificial pacemaker and how does it regulate an abnormal heart beat? How are artificial pacemakers implanted? What are the advantages and disadvantages of using an artificial pacemaker? What are some alternatives used instead of artificial pacemakers? The importance of the heart The heart is an essential organ possessed by every living human. It is vital as it pumps blood rich in oxygen (received from the lungs) to every living cell within the body and pumps deoxygenated blood to the lungs (from the body)1. In the opposite diagram of a human heart, the blue sections represent the transport of deoxygenated blood and the red sections represent the transport of oxygenated blood. The heart is necessary in sustaining the lives of every single human being. This is because without oxygen, cells cannot carry out the process of cellular respiration (the release of energy from glucose). This means that the body cells will have insufficient energy to carry out regular functions needed for sustaining life. Every single cell in the human body is affected by the beating of the heart, as enough oxygen has to be supplied for them to function properly. Without the constant beating of the heart,

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  • Level: GCSE
  • Subject: Science
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Hardware and Network issues in e-commerce

Hardware and Network issues in e-commerce Introduction This review will discuss the issues and outline some future developments related to the three most prominent forms of network technology, broadband, m-commerce and wireless broadband. What is broadband? A good definition of broadband is: "Broadband refers to any communication technology that permits clients to play streaming video and audio files at acceptable speeds - generally anything above 100 Kbps" (Laudon and Traver, 2002). Typically, broadband is characterised by very high upload and download speeds and most interestingly it is an 'always-on' technology as opposed to narrowband where the user has to 'dial-up' to the server every time they begin a new session on the internet, whereas with broadband the user simply has to click on the internet icon on their desktop and they are instantly linked to home page of their choice. Types of broadband There are many types of broadband access available to the internet user. The most commonly used type of broadband connections made by the general consumer is via cable modem and DSL connections. Cable Modem is usually used by consumers who cannot get DSL connections in their area or who live in a cabled area and is characterised as a shared network service. Internet connection is 'piggybacked' on the television signal received by consumers who have cable television. It

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  • Level: AS and A Level
  • Subject: ICT
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Referring to both pharmaceutical and tobacco companies, explain how transnational corporations can influence the health of people in countries at different stages of development.

Referring to both pharmaceutical and tobacco companies, explain how transnational corporations can influence the health of people in countries at different stages of development (15) Both pharmaceutical and tobacco companies can be transnational corporations and some wield enormous international power and influence covering over one hundred countries with billions of pounds worth of profit; in 2009, GlaxoSmithKline had a net income of approximately £6 billion! Some corporations have, for example, used their profits to help fight widespread diseases in less economically developed countries (LEDCs), such as GlaxoSmithKline's help in the fight against Lymphatic Filariasis in Asia, Africa and Latin America. Some have set up health programmes in more economically developed countries (MEDCs) to reduce common health problems in these areas, such as different types of cancer. However, some corporations only supply people with the means to deteriorate their health, such as some tobacco companies like British American Tobacco, especially in LEDCs, but both pharmaceutical & tobacco companies play an important role in the health of the world's people. A pharmaceutical company is a company, which develops, produces and markets drugs licenced for use as medications, so obviously these companies play a huge role in the health of people worldwide as they provide medication against diseases

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  • Level: AS and A Level
  • Subject: Geography
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