Working in a business environment
Outcome 1: Understand how to respect people at work. .1 Describe what is meant by diversity and why it should be valued. Diversity means that people are valued for their differences, meaning that they are placed in a job that is well suited to them, creating a more productive workforce. An example of this would be having a receptionist that has a bubbly personality, who is always smiling and willing to meet new people, as opposed to a grumpy, antisocial person who does not want to be there. It should be valued as it means everyone can produce their best work and people will work harder at a job they enjoy and are good at. .2 Describe how to treat other people in a way that is sensitive to their needs. To be able to be sensitive to other peoples needs, first you have to work out and decide what their need is, this could be either obvious or less obvious, for example they may use wheelchair. Once you have understood their needs, you need to work out and understand how to treat them. Carrying on with the use of a wheelchair, the employee should not be treated any differently than other employees in the sense that they should all have the same opportunities for progression in the workplace as others, however, to aid them on a day to day basis, it may be polite to hold open a door for them, or ensure that there is ample parking room in place. .3 Describe how to treat other
business online
Task 1 In the report I will be investigating why it is important to have a business online, how it affects the business and the importance to investors and other businesses. I have chosen two businesses to research how being online helps them what their aims and objectives are A) 1. The online business I've chosen is Amazon 2. The super market I've chosen is Tesco B) Amazon.co.uk is famous for selling books but the turn over wasn't making enough profit, but now they sell other stuff like from cameras to coffee machines, exercise videos to Elvis CDs, they say there's something for everyone. They also enable independent sellers to sell new and used items on their website via Amazon.co.uk Marketplace. Within Amazon.co.uk you are able to use a variety of resources to help you make your choice, this including customer reviews and personal recommendations. The Amazon Associates program was the first online affiliate program of its kind when it launched in 1996. Today, it is the largest and most successful online affiliate program, with over 1,000,000 members world-wide Customer Focused - Amazon seeks to be the world's most customer-centric company, a place where people can find and discover anything they might want to buy online. Previously Amazon only sold books, music and toys, as they found out that they weren't even breaking even so they decided based their company
McDonalds Marketing Analysis. Explain the marketing techniques used by a given organisation and analyse how and why these techniques have been chosen.
Introduction In this assignment I will explain the marketing techniques used by a given organisation and analyse how and why these techniques have been chosen. The marketing techniques I will talk about are SWOT and PESTLE analysis and also the Marketing Mix. The organisation I have chosen for the purpose of this assignment is McDonalds. a) PESTLE analysis Marketers use PESTLE analysis to investigate the outside environment in which an organisation is operating. SWOT analysis A common approach by marketers is to use SWOT analysis to draw together all the evidence from the various analytical techniques used. It is a way of producing a summary which then provides the basis for developing marketing objectives or aims and ultimately strategies or plans. Marketing mix The marketing mix provides an excellent framework for developing marketing plans. The marketing mix is considered to be made up of four parts price, place, product and promotion. Source: BTEC national business book 1, 2nd edition, etal David Dooley Now I will explain how marketing techniques have been used by McDonalds. PESTLE Political factors McDonalds have used PESTLE analysis to identify ways in which their business is affected by the outside environment in which a business is operating. PESTLE helps McDonalds to identify the political policies such as the national minimum wage and the amount of tax
Skills and Knowledge Needed to Work In A Business Environment
Victor Stephenson-Henshaw Unit CU678 EDI Level 2 Certificate In Principles Of Business And Administration Unit CU678 – Work In A Business Environment Victor Stephenson-Henshaw Assessor – Rob Allen ________________ Understand How To Respect Other People At Work ,1 Describe What Is Meant By Diversity And Why It Should Be Valued Diversity can be differences in race, belief systems, physical appearance, mental capabilities, etc. It is also a variety of something such as opinion, colour, or style. Diversity should be respected and valued because not everyone is completely the same even in the example categories; they are not the same as everyone else. Some people like to eliminate what is dissimilar. Our opinions can lead to environmental problems such as violence and hatred because of diversity being a key ingredient to a good and safe environment. Everyone in the workplace is treated equally. Every individual has a unique something to offer and this can help the company. Diversity should be valued because without diversity, the company or the people at the work environment wouldn’t have knowledge on other cultures this can be helpful to the company as it opens the company or people to experience a different perspective other than the usual culture. Diversity should be valued because in case a unlawful discrimination may cost the company if
Explain different types of business information, their sources and purposes for Sainsburys.
[Type text] Business communication P1 Assignment P1 In this assignment I will be explaining the different types of business information in my chosen business. The organisation that I have decided to investigate is JS Sainsbury’s, I have chosen to analyse Sainsbury’s because they are a respectable business and one of the most successful supermarket chains in the United Kingdom. I will also be talking about how businesses communicate using this information and the different types of communication. The organisation that I have decided to investigate is JS Sainsbury’s, I have chosen to analyse Sainsbury’s because they are a respectable and successful supermarket chain, who own almost twenty per cent of the market. Businesses communicate by sharing information. Information is data that is accurately and timely. It is specifically organized and is presented within a context that gives it meaning and relevance, and that can lead to an increase in understanding and decrease in uncertainty. Communication is the exchange of thoughts, messages that occur because they are sources of information. It is vital that businesses communicate efficiently, in order to do a variety of things such as buying stock and selling goods these two examples of information sources can both be verbal and non-verbal. Businesses need information to be successful, and that information can come
Business Costs
Business Costs In a business there are three different types of business costs these costs are: Direct & Indirect Direct costs are expenses that can be attributed making a particular product such costs include factory labour, raw materials and operating machinery. Indirect costs are the general overheads of running a business for example; salaries, telephone bills and rent. Firms that make more than one product will want each one to earn enough sales revenue to cover its direct costs and make a contribution to indirect costs. If all the products together make enough contribution then the business will make a profit. Fixed & Variable Fixed costs are costs which do not vary. They are mostly indirect costs - Management salaries, telephone bills and office rent. They have to be paid even if the firm produces nothing. Variable costs are costs that cab change every time a bill etc... must be paid, these are mostly direct costs such as factory labour, raw material etc...Some costs are semi variable, they only vary slightly because they have a large fixed element, for example workers wages - most people receive a basic salaries and only part of their pay is linked to output. Fixed costs are usually only fixed over a short period of time, if a firm is expanding, it will take on more managers and rent more offices so the fixed cost will increase. A firm can work out their
NVQ level 2 unit 2 Business Administration. Worksheet on Principles of providing administrative services
Business and Administration Unit two: Principles of providing administrative services Assessment You should use this file to complete your Assessment. . The first thing you need to do is save a copy of this document, either onto your computer or a disk 2. Then work through your Assessment, remembering to save your work regularly 3. When you’ve finished, print out a copy to keep for reference 4. Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 9 pages and is made up of 9 Sections. ________________ Name: ________________ Section 1 – Understand how to make and receive telephone calls . Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature How / when used 1. Answer phone Allowing customers/clients to leave messages when lines are busy or office is closed. 2. computer telephony integration When a call is answered the staff can read through scripts and get prompts on what information is needed. 2. Prepare a brief report advising people on: . How to follow organisational procedures when making and receiving telephone calls 2. The purpose of giving a positive image
Business Culture & Strategy Analysis Of JD Wetherspoon
Business Culture & Strategy Analysis Of JD Wetherspoon Reported by: CHEN LING Assessor: CHEN JING Date: 7th December,2009 Content Page . Introduction.....................................................................3 2. Discussion........................................................................4 2.1 Section 1...........................................................................4 2.1.1 SPELT Analysis 2.1.2 SWOT Analysis 2.1.3 Guide lines 2.2 Section 2...........................................................................7 2.2.1 Shared Values& Taken for Granted Assumption 2.2.2 JD' Culture 2.2.3 Organisation Culture& Behaviour 2.2.4 Culture Comparison 2.3 Section 3...........................................................................9 2.3.1 Strategy theory 2.3.2 Strategy during 1980s and 1990s 2.3.3 Strategy in 21st century 2.3.4 Consider factors before changing strategy 2.3.5 "Business strategy" and "strategic choice" 2.3.6 Considered issues 2.4 Section 4...........................................................................14 2.4.1 Forces for changes 2.4.2 Business ethics leads to changes 2.4.3 Roles played in dealing with changes 2.4.4 Advices 3. Conclusion ......................................................................17 4. Recommendation ..............................................................17 5.
How employee performance is managed and measured at a business
Assignment 4-How employee performance is managed and measured at a business .0 Introduction I will write a report regarding an employee working at Tesco, and analyse how Tesco look at their employees and review their performance and see how they manage them. This is so that they can get the best performance out of them, as different people need different ways of managing them. This leads to performance improvement, the measures leading companies use to effectively manage employee development, rewards and recognition, recruitment and selection, and employee satisfaction and morale. 2.0 Findings 2.1. How Tesco manage and measure a performance of an employee Tesco is a global company and for them to remain one of the best they must man manage their staff, and measure how well they are performing as an employee, this not only benefits the company as sales will be better but also the employee can see what areas they are exceeding at, but also what areas they can improve upon. Performance Management- There is many approaches that Tesco take upon to the development of a sound performance management system with employees. Tesco believe that an employee must have clear work plan objectives that are aligned with the goals of the company, measurements to assure whether an objective has been achieved, such as has the employee reached their sales total of the day. An assessment of
Business Activity & PLC
Business Activity Tesco specialises in food and drink as their core product and this helps them to concentrate in one major area. This also helps them purchase a large number of products in bulk and therefore gain huge discounts as they are benefiting from economies of scale. Tesco sells other types of products apart from breakfast cereals, toiletries and snacks. They do this because over the years they have realised that their customers want to do all their shopping under 1 roof rather than in 10 different shops. A few years ago Tesco decided to start selling other type of goods like foreign food, halal food, low G.I, organic and low fat food. Selling different types of products will benefit customers because they will be getting what they have in their normal diet but at cheaper prices. This shows that Tesco responds to the latest trends in the U.K., and thus satisfies everyone. The reason Tesco sells their products so cheap is because they buy them in bulk and gain low prices. Also selling products at low prices helps to gain customer loyalty which has helped the store a great deal, and helped them to gain huge profits. Tesco's main income is through food and drink but they sell other products as well. This diversification has helped the firm to raise £280 billion. Some of the items that are sold are clothes, household goods and electronics etc. Tesco aim their
