Analysing Job Roles - managers, supervisors and sales assistants
Aaron Patel 10A1
Analysing Job Roles B1
Manager (Tim)- is the manager who controls resources and expenditures.
The key responsibilities for are very important in the business as the job is at a high position. Their key responsibilities would be
- Make sure the legal requirements are met
- Decide on which targets should be set
- Control its section of the business in a positive way
- Keep staff informed of everything that is going on
- Resolve any disagreements in their own area
- scheduling work
The manager’s job security is normally permanent if the business is doing well and how successful the business has been . If a business is not doing well some of the shareholders might vote the manager out.
A managers problem solving would be very important as his decision affects a lot of people and the organisation. It also needs to deal with daily problems which cannot resolved by anyone else.
Skills and Qualifications needed
The qualifications and skills to becoming a manager are very important. You need a good understanding of a lot of things
- Manage the company's financial resources in a reasonable way.
- Create an effective working environment
- Take responsibility for the business performance
- Make sure they are supporting groups and individuals when needed
- Help contribute to improve the work
- Develop plans,projects for the business
- Organise and facilitate meetings
- Manage a service in which the outcome is the best for each individual
- monitor everyone's performances
The manager has a relatively high position in a business so they would be earning a respectable amount of money. The managers job at richersounds offers £29,082 per year,the salaries will depend on the size of the organisation and the responsibility of the job.
Supervisors (Sam) - These normally assist the manager sometimes they are called first line managers because they are at the first level above the operators. They have day to day contact with their staff.
Key Responsibilities and Main Tasks
As the manager had done all the planning the supervisors are responsible for making sure it all gets done to a required standard and deadline. The manager and supervisor have both similar responsibilities but over a smaller area. The key responsibilities are
- Making sure their own section is running at their own standard
- Ensuring Deadlines are met and targets are achieved
- Manage their own staff
- Motivate the staff
- Keep the manager informed of things that are going on within the supervisors section like any problems that have occurred.
This is a preview of the whole essay
- Carry out orders from the manager
- Report what happens each day or week to the manager
- Check the staff are working effectively enough
- Suggest improvements on the company to the manager
- Solve everyday difficulties
Again what depends on the job security of the supervisor is how well and successful the business is doing , but there not as important as the managers job security as they cost less.
Decision Making and Problem Solving
To be a quality supervisor you must be good at making quick decisions relating to issues and difficulties within the business and how the resources from the business can be used in the best way. An good example would be if the staff are falling behind on their work the supervisors job would be to move more people onto that job to get it done by a required deadline. A supervisor must find the quickest way to solve that problem without affecting any of the current work.
Skills and Qualifications
A supervisor must have good technical skills, they would need to explore the job in a proper way by gaining a greater understanding and knowledge of technical skills. Other important skills supervisors must have is the ability to understand financial targets and understand the businesses budgets and have good communication skills. The major skill required is to manage people , they must be able to do this to enable them to run their own section in the business , for them to run people they will need a special qualification such as the NEBSM which is a certificate in management. Personal qualities required are to be have an enquiring mind ,like taking different point of views and having enthusiasm and a lot of energy.
Related Pay and Benefits
Normally supervisors would not get as much as a manager, but they would earn about between £18,000-£30,000 and again this all depends on the size of the business and the skills required for the job. Fewer benefits will be offered than manager but they would still be likely to get a company car and get more holidays than operatives and obviously they would get company goods at discount prices.
Operatives (Ben Stuarts) - These are vital in any business as they do all the basic jobs. These are anyone who is responsible for doing a key task which has to be done and does not manage any staff.
The main responsibilities for all operatives are similar, their normally just tasks or activities which depends on the job role. There key responsibilities would be,
- Doing their task in a suitable manner
- meeting their own deadline and targets they have set themselves
- Informing supervisor of any incidents or problems
- Carrying out certain duties
- Solving daily problems
- Keeping supervisor known about how well the operative is doing
- Helping other team members when they a lot of work to get done by a deadline
The job security of operatives likely to change frequently as the sales and fall in orders could cost lots of people redundancy. If someone does lose their job as an operative it will be easy to rehire a new one.
Decision making and problem making
Operatives make decisions all the time and solve issues about their own jobs. Some operatives have more things to do than others as in they have get to make more freely choices. Some operatives would rather use their own judgement than follow precise instructions this is very important as if a problem was to arise the two different methods could both have a bad outcome.
The skills needed to become a good operative , are a lot and they mostly depend on the type of job. Most businesses expect operatives to be
- Do the best they can
- Work as hard as they can
- Very reliable for certain tasks
- Using their initiative a lot
- Get on with everyone at the work place
- Team Skills
- Problem solving skills
- Communication skills
- Technical skills
Related Pay and Benefits
Operatives pay vary in a big way as there is a big difference between different operatives. The average is £14,000 - £22,000. Different operatives earn different salary's as at places like the local authorities and hospitals and schools have a specific salary, but private places have their own specific salary as they decide on their own pay rates. Benefits offered to operatives are not that much but they do get ongoing training which will always improve their skills and ability.
The Contract Of Employment
AN EXAMPLE OF A CONTRACT OF EMPLOYMENT FOR A SALES ASSISTANT
STATEMENT OF TERMS OF EMPLOYMENT
This statement, together with the Employee Handbook, forms part of your Contract of Employment and sets out the main terms of your employment with (employer’s name and full address).
Name: Ben Stuart
Job Title: Senior Sales Assistant
Place of work: Richer Sounds Birmingham, 10-12 Smallbrook Queensway, Birmingham,B5 4EN
Date of commencement of employment: 12 February 2000
Salary: £24,000 per annum plus employee bonus scheme
Date paid: Paid on the 24th day of each month by BACS credit transfer.
Hours of work: Approximately 40 hours each week over 5 days, Monday to Saturday with one day off during the week.
Holidays: Annual holiday entitlement and holiday pay is calculated on the basis of 20 days for each full calendar year of employment plus 8 statutory public/bank holidays. The annual entitlement increases with length of service, details of which are provided separately. The holiday year runs from 1 April to 31 March and unused holiday entitlement may not be carried forward from one year to the next.
Holiday pay: Normal rate for all holidays including statutory public/bank holidays. No payment will be made in lieu of holiday entitlement except on termination of employment.
Sick pay entitlement: You will be entitled to paid absence due to sickness or injury under the company’s sick pay scheme on the following basis:
Up to 8 weeks’ service: Nil;
After 8 weeks service: Up to 2 weeks at full pay and 3 weeks at 50% pay in any 12 month period.
You may also qualify for statutory sick pay.
Absence from work: Your supervisor’s permission must always be obtained in advance for planned absence. In the case of an unexpected absence you must notify your supervisor by 10 am on the first day whenever possible. To qualify for statutory sick pay and payment from the company’s sick pay scheme, you must complete a self-certificate when your absence lasts from 0.5 to 7 days, including Saturday or Sunday. A doctor’s or hospital certificate must be produced for all absences exceeding 7 days.
Notice: This contract can be terminated by notice by either party as follows:
Notice by employer: Under 1 month’s service – Nil
Over 1 month but less than 5 years’ service – 1 month
5 year’s service or more – 1 week for each completed year of service up to a maximum of 12 weeks
Notice by employee: Under 1 month’s service – Nil
Over 1 month – 1 month
Disciplinary rules and disciplinary procedures: The disciplinary rules and procedures are fully explained in the employee handbook.
Grievances and grievance procedure: If you have a grievance relating to your employment, you have the right to express this in accordance with the company’s grievance procedure. This procedure is described fully in the employee handbook.
Date of issue of this document: ****************
I acknowledge receipt of my Contract of Employment and the Employee Handbook and confirm that I have read and understand these documents.
Signed ………BStuart…………………….… (Employee)
Signed ………TRodgers……………………………… (Employer)
This contract is subject to the information submitted on your application form being correct. The company reserves the right to withdraw any offer of employment or to terminate your employment without notice if any information provided by you is found to be false or misleading.