Customer Services 2.

Unit 2 Business Assignment - Customer Services Customer services are an essential key to any successful business, without them a company would perish and fail within a year. Consumers of products have extremely high expectations of the companies they purchase from and if this is not supplied in the exact way they want it then the customer will most likely go to another business that will give them great customer service. Most customers nowadays expect * Friendly service * Helpful staff * Aesthetically pleasing establishments * Facilities to suit their needs * Regular customers will expect to be remembered for their loyalty * Easy and pleasant service if the customer is not satisfied Banks are a great example of different types of customer service. They use diverse methods of attracting and retaining their existing and new clients. The banks that I think possess the potential of this quality are; Nationwide - This bank has put its time and effort into higher interest rates to attract new business and free withdrawals from cash machines abroad. Natwest - Insist that they have stopped routing all their calls abroad to call centres and that now all calls are directed straight through to the branch. HSBC - Following customer complaints about queues in branches at busy times, it now has its own radio station playing music and providing current announcements

  • Word count: 1326
  • Level: GCSE
  • Subject: Business Studies
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school business case study

Four favourite ideas Internet Café Game station Tuition classes DVD rental shop Final idea Game station I have chosen to have a Game station because I have lots of games and I know a lot about them. Also my uncle has a game shop so I can get ideas of him. Task 2- Legal forms (1) Sole Trader A person who runs the business on his own also gets to keep prophet of business. Sole traders are normally small businesses, and by becoming a sole trader you risk lots of things, which makes you unlimitedly liable this means if your business is not going well the government can take away almost everything from you; your house, your car etc, all your goods and valuable things and invaluable, the owner has to pay for any losses made by the business. For example if you made a loss of say £5000 you would have to find someway of paying back this may mean selling your house your car anything. A sole trader runs an unincorporated business on his/her own. Sole traders are also otherwise known as sole proprietors. Sole traders are easy to set up. They can set up a business immediately. The sole trader structure is the most straightforward option. The individual is taxed under the Inland Revenue's Self-Assessment system, with income tax calculated after deduction for legitimate business expenses and personal allowances. A sole trader is personally liable for the debts of the

  • Word count: 4114
  • Level: GCSE
  • Subject: Business Studies
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Fauji soap

Fauji Soaps Fauji Soaps is a privately owned business. Sheikh Mohammed Iftikhar established the company in 1980, with the sole aim of manufacturing detergent soaps. The company is situated in the industrial area of sector I-9, Islamabad. The factory covers an area of 2 kanals, which houses both the administration and the manufacturing block. The company manufactures and sells detergent soaps under the brand name of Fauji Soap. Currently, the company is serving the rural areas of Northern Punjab and the whole of NWFP. However majority of the sales come from NWFP. The product is sold to wholesalers, whereas in NWFP it is distributed through distributors. Organizational Structure There are a total of 30 people working in the facility chiefly divided into: * Production * Administration and Selling Three janitors have also been hired on ad hoc basis. Soap Manufacturing Process Materials Required Soap manufacturing requires these raw materials: * Fatty Acids (60% of mixture; 900kg in a 1500kg pan) * Caustic Soda (20% of mixture; 300kg in a 1500kg pan) * Water (5% of mixture; 75kg in a 1500 kg pan) * Sodium Silicate (15% of mixture; 225kg in a 1500 kg pan) Process . The soap maker puts fatty acids in a pan that already has some water 2. Sodium Silicate and Caustic Soda are added and the pan is brought to a boiler 3. The mixture is allowed to first boil and then

  • Word count: 696
  • Level: GCSE
  • Subject: Business Studies
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Type of Business Ownership, sectors, types of bysiness and size of business

Type of Business Ownership, sectors, types of bysiness and size of business A business is the buying and selling of goods and services. The term "business" is often applied to a large number of very different activities and organisations. It can be used to refer to organisations from elementary one-person firms to multinational corporations employing hundreds of people. Examples of business organisations include a supermarket or a university. There are three types of businesses, public, private, and voluntary. 2.1b The voluntary sector The voluntary sector is made up of non-profit organisations such as charities and youth centres. . The majority of the staff are unpaid and they volunteer for their position. Other mutual organisations such as cooperative societies and friendly societies are also non-profit making, but employ a significant number of paid staff. Charities are publicly or privately funded to increase awareness of a particular cause. They raise funds from donations. They may run a shop or sell badges. These activities aim to make a profit, but this is only to fund the charities main activities. An example of a charity is Oxfam. To be recognised as a charity the organisation must apply for charitable status with the Charities Commission, the government operates this. As a charity the organisation does not have to pay tax on its profits, so that its

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  • Level: GCSE
  • Subject: Business Studies
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Compare and Contrast Roles Supporting Organisational Structures and Functional Areas in Organisations

Compare and Contrast Roles Supporting Organisational Structures and Functional Areas in Organisations Each business has it's own structure. It could be a hierarchical structure, a matrix structure or a flat structure. Because of these structures it helps make a business efficient in each of the functional areas that it has. Each level of the structure has a level of responsibility. Hierarchical structures are usually used by big businesses that have lots of different areas. This is why this structure is referred to as the pyramid structure. The most important and the most paid are at the top and the less important and the least paid are at the bottom. The people at the top of this structure are the ones that make the decisions and the ones at the bottom follow them. The higher up the structure the more responsibility they will have. The matrix structure is used for projects within the business. No one has more authority than the other and they all have to report to each other. This structure is made to be a structure for temporary use only. A flat structure is usually used by a sole trader who has unlimited liability. If a business is fairly small then a flat structure is the best to use and will be the most useful. The owner is the person who makes all of the decisions in a flat structure. The staff then follows what the owner says. Hierarchical Structure Matrix

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  • Level: GCSE
  • Subject: Business Studies
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Exmaining different types of business ownership with examples of each.

Unit 1P1 & P2 Kaviayi Kunnul In this term we have being doing two parts of Unit 1: P1 and P2. P1 is about understanding what is the purpose of business like McDonalds or D&G. We looked four different business organisations. P2 is about being able to describe different ownership so being able to say if McDonalds is a sole trader, partnership, PLC or a franchise. Then we linked what we had learned about different types of ownerships to four real businesses P1 -identify the purpose of four different business organisations P2 -describe the different types of business ownership, linking this to the size and scale of four different organisations. Sole Trader A sole trader is a small business which is usually run by one person who employs 1-5 other people. A sole trader is a person who is the only owner of a business which is not a partnership or a company. These businesses usually don't make a lot of profit but there are a lot of them. The sole trader can make a lot of changes to the business easily and quickly because they are the only person at the top and there are few people to convince. An example is a local shop or takeaway. It is the simplest way to run a business. Advantages of being a Sole Trader Disadvantages of being a Sole Trader All decisions made by you Bankruptcy All profits go to you You are responsible for your actions Less people employed=more money

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  • Level: GCSE
  • Subject: Business Studies
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As the name suggests, a sole trader is a business owned and runs by one person, although it is quite likely that others will b

GREENWAY'S TYPE OF OWNERSHIP As the name suggests, a sole trader is a business owned and runs by one person, although it is quite likely that others will be employed to assist the day-to-day business. Our development will be in two parts. The first part will be about the advantages and the second part about the disadvantages. After working for a local firm in Manchester and saving some money during ten years, Tom decided to set up his own business and this is how GREENWAY'S ESTATE AGENTS was born. In fact a sole trader business is very easy to set up because there are no formal procedures to follow to open a shop and that means there is not lot of paperwork involve in this type of ownership. GREENWAY'S ESTATE AGENTS is a service base business, and among those services the main activities are the renting (mainly for the students) and the selling of houses. In fact one the main advantages of GREENWAY'S ESTATE AGENTS is the good personal service that Tom gives to his customers. For instance if someone wants to buy, sell or rent a house, and he phones and makes an appointment with GREENWAY'S ESTATE AGENTS, Tom himself goes to the customer to discuss about the terms of the contract and sometimes he guides the customer who needs some help about the mortgages or the solicitors and many more. The flexibility of GREENWAY'S ESTATE AGENTS is the other

  • Word count: 795
  • Level: GCSE
  • Subject: Business Studies
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Business Studies(Setting up your own business)

REPORT TO: Business Studies Department FROM: Bradley Jones DATE: 16/04/2008 SUBJECT: Setting up my own business This report is about setting up my own business in Werrington. I will be demonstrating my business studies knowledge throughout and applying this to setting up my Café business, "Brad's Café". I will collect research and show how this affects the development of a marketing strategy for my business. Section 1 - Introduction to my business .1 Type of business I would like to set up a café. This would be a successful business because it would give people of all ages a place to hang out relax, and sip a nice cup of coffee. It would also be successful because there is no immediate competition in the area, only in nearby towns such as Hanley or Bucknall. A final reason my business would be successful is because I would not only serve tea, coffee and hot chocolate. I would also have a selection of sandwiches, snacks such as chips, jacket potatoes and desserts such as dairy ice cream, tempting donuts or even delicious Belgian waffles. My business would help to support the local community because it would give them somewhere to sit in peace. It would also be a place where people could meet friends and catch up with old times or just have a random chat as good friends do. Another thing that I would do to help the community is give it disabled access and large

  • Word count: 7552
  • Level: GCSE
  • Subject: Business Studies
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In this report I will outline the work of functional areas at Tesco. A functional area is when a business is divided in to key departments. Each department will be specific to a certain job or function.

Functional Areas In this report I will outline the work of functional areas at Tesco. A functional area is when a business is divided in to key departments. Each department will be specific to a certain job or function. The term functional area is a more appropriate term than referring to departments because the different functional areas function for specific tasks. Also not all businesses are big enough to have departments. For example Small sole trader businesses do not have functional areas. This is because the owner of the business will be in charge of the business and will be responsible of everything. Tesco has many different functional areas, all of which are in charge of certain tasks or functions. The different functional areas that Tesco has are: Human resources - at human resources, they are responsible for recruitment, retention and dismissal. Human resources is responsible for the workers and to make sure they have good working conditions, health and safety, employee organisations and unions and training, development and promotion. The human resources department is involved in staff development. They make sure the employees are doing the right tasks. There are 4 main reasons why a person might leave a job; * Retirement - in most industries the retirement age is 65 for men and 60 for women. Some people may retire before this age and some people keep on

  • Word count: 1879
  • Level: GCSE
  • Subject: Business Studies
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Section 1 - Setting up a Small Business

Table of Contents Business Idea 3 Business Name 5 Logo 8 Sectors of Industry 12 Factors of Production 13 Definition of Markets 14 Business Ownership 16 Business Cards 18 Business Types (Ideas) Tally Chart Type Of Business Yes No Indian Restaurant 9 1 Electronics Store 7 5 Pharmacy 4 7 Off License 4 7 Kebab Shop 4 6 Total 58 46 Bar Graph Final Decision Business Names Comments Family Care Pharmacy: Simple, shows you care using the word 'family care'. HA Pharmacy: Short People know it's a pharmacy. Leyton H Pharmacy: Shows where it is, people know it's a pharmacy, includes initials. London CC Pharmacy: Tells you the city it's in, includes initials and tells you it's a pharmacy. Lundy Pharmacy: Short, snappy, tells you it's a pharmacy. H Care Pharmacy: Short, catchy, includes initials and tells you it's a pharmacy. On this section I have commented on my business names that I have chosen and given advantages for each name. Business names Tally Chart Name Yes No Family care Pharmacy 5 0 HA Pharmacy 5 0 Leyton H Pharmacy 5 0 London CC Pharmacy 5 0 Lundy Pharmacy H Care Pharmacy 4 5 1 0 Total 29 61 This tally shows that all business names apart from Lundy Pharmacy are equally popular in my class. Bar Graph Final Decision Logos Tally Chart Name Yes No Logo 1 6 8 Logo 2 5 7 Logo 3 4 8 Logo 4 3 9

  • Word count: 1858
  • Level: GCSE
  • Subject: Business Studies
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