Activities at the Marriott hotel. The way in which the Marriott ensures that they achieve guest satisfaction is by firstly having many rooms and different types of rooms.
Activities at the Marriott hotel The Marriott do many things to insure that they achieve their aims and objectives. By doing this it will insure that the Marriott make profit along the way. The way in which the Marriott ensures that they achieve guest satisfaction is by firstly having many rooms and different types of rooms. This ensures that when the customers come to the hotel they are guaranteed a room because there are so many and it also ensures that they get the room that they want (rooms that may be more expensive which come with things such as plasma TV's) The Marriott currently have 391 rooms, this is a increase from the year 2007, this shows us that the Marriott is improving their services in order to improve guest satisfaction at the hotel. The Marriott hotel also have different types of rooms, for example they will have the deluxe room for people that are not willing to pay a lot of money, the Marriott then have an executive room, this room is equipped with things such as wireless internet; it will be perfect for business customers. The last type of room that the Marriott has is called the presidential suite, this comes with all the luxuries that a customer will want and will be a lot pricier. By doing this it gives the customers a wide variety of things to choose from to suit the personal needs of each customer. Another way in which they can ensure that the
Recruitment and training at Perrys Motor Company.
Perrys Recruitment One of the important tasks for the human resources function in a business is the recruitment and selection of the new employees, without the right employees the business wouldn't be able to run efficiently, serve its customers properly or make any profit for the company. The reason the Perrys may need to employ more workers is because of increased sales, a staff member may have left, a member of staff might have been promoted or a member of staff goes on temporary leave. All of these reasons may force the Perrys recruit new staff to keep the business going as normal. The process that the Perrys use to recruit new staff is a complex process and has many stages, the stages in the recruitment process are: * Identify vacancy * Write job description * Write person specification * Advertise the job * Send out application forms * Receive applications * Shortlist candidates * Interview * Select the best candidate * Make a job offer Advertising the vacancy There are number of ways that the Perrys advertise jobs, here are ways that they advertise their jobs. * The internet on their own website * Recruitment agencies * Newspaper * Jobcentre If the Perrys are looking for a regional manger they will advertise in regional newspapers. It is essential that they advertise the jobs in the right place to ensure that people see the advertisement.
The mobile phone industry and Porter's five forces analysis
The mobile phone industry and Porter's five forces analysis Competitive strategy depends on a company capabilities, strengths and weaknesses in relation to characteristics and skills of its competitors. Competitive strategy aims to establish profitability and long term stability. The fundamental basis of above average profitability in the long period is the achievement of a competitive advantage. According to Michael Porter, a Harvard Business School professor and the reigning guru of competitive strategy, there are two basic types of competitive advantage: cost leadership and differentiation. So he has developed three generic strategies: - Cost Leadership (a firm sets out to become the low-cost producer in its industry) - Differentiation (a firm seeks to be unique in its industry along some dimensions that are widely valued by buyers) - Focus (after a company has selected a segment or a group of segments it tailors its strategy in order to serving them to the exclusion of the others. In the focus strategy there are two variants: cost focus and differentiation focus). Porter also claims that a competition within an industry is driven by five competitive forces: - Threat of new entrants - Threat of substitute products or services. - Bargaining power of suppliers. - Bargaining power of buyers. - Rivalry among existing firms. Porter defines them as "the elements of
Human Resource Management at the Palms Hotel.
Transfer-Encoding: chunked Analyses report of the success of a business’s policies Unit 20 Assignment 1 Human Resources in hospitality In this report I will be analyzing the success of three policies in The Palms Hotel & Spa. ________________ Working Hours Policy A full time employee in The Palms Hotel & Spa has a basic day of 8 working hours and a meal period of 30 minutes. The Palms Hotel & Spa usually locate the employees work schedule in a designated area in each department, although in this hotel workers do not have a permanent work schedules, due to the nature of the hotel, their schedule change’s depending on the circumstances of the hotel. If an employee wishes to take days off he would head to his head of his department but before that he has to finish his weeks worth of work schedule. The Palms Hotel & Spa offers the overtime pay, which is basically if an employees needs to stay extra hours in the hotel for a certain reason in his department but an employee can not work overtime unless approved by the head of his department in order to record and approve the extra time and work that is done by the employee, also employees that work over time get paid one and one-half times their regular rate. Based on the analysis through this chart above as well the online employee reviews, I have realized that employees were satisfied with the work schedule
health care
VTCT VR02 SUPPORT HEALTH AND SAFETY IN THE WORKPLACE Task1- Support health, safety & security in the workplace a. Why must you not discriminate when dealing with colleagues, customers and visitors to the workplace? The discrimination act 1995 makes it unlawful for any business to discriminate against any person at work place. Therefore every one should be treated equally. b. Why must cultural difference be carefully respected? Cultural difference is also considered as discrimination, so it is important to respect cultural difference. c. Why must local and national legislation be understood? It helps the business to be more professional, register with regulatory body i.e.: Inland Revenue. Certain business required licensing business also need to be register with local authority. It also helps to be aware of market trends and bring up the changes accordingly and provide training to staff. Task 2- Health and Safety Procedures a. List the people in the establishment who are responsible for the health and safety issues. * Local Government * Local Authority * Employer * Employees b. Why is it necessary to have first aid provision and what is advisable? According to Health and Safety Act 1974, the work place must have first aid provision at work place. It is advised to have a designated first aider at workplace that will provide help in case of accident serious
Functional Areas
Functional Areas - Purposes And Activities - Bromley Library Functional Area Task Development The company provides and carries out research by looking at it's statistics and data collected from their visitors and their activity; Looks at improving things at Bromley Library such as they layout, content and usability; Outlines proposals, Introduces new technology if needed (such as the self serving system) and Provides marketing and publicity by creating posters and leaflets. Customer Service Said company offers organised training for staff, this would boost staff in their abilities and their confidence, Giving all aspects of that staff member's job, a boost, and hereby boosting productivity. This is also similar to the second activity of Bromley library on working on public relations and user education matters. By doing this Bromley library would boost their services by more staff having the experience do deal with more customer queries. Advising on books and DVD's allows visitors to Bromley Library to get a full experience out of their visit to Bromley Library. Getting quick and efficient advice on Books and DVD's, the most popular two things people hire out / borrow from a library. With a good user experience, Visitors are likely to return and use the library's services again. The same can be said about help with finding books and materials for research. People are
I am writing to offer you some advice on how customer service in BA can be improved
From- To- [email protected] Dear Mr Smith I am writing to offer you some advice on how customer service in BA can be improved. Your Chief Executive, Mr Willie Walsh, suggested I write to you because he was impressed with my suggestions about monitoring and evaluating customer service. The four areas I will focus on are: . Improvements to quality 2. Reliability 3. Improvements to the organisation 4. Improvements to employees There are many ways in which you can improve the quality of your service in BA. Firstly I believe the introduction of extra staff training will highly benefit your company and in turn help improve your customer service. For instance all staff should be trained to deal with difficult customers; this can be very disruptive to the clientele and furthermore create a negative image for BA. If all staff is trained in this area it will mean that procedures can run smoothly and disruptive customers can be dealt with effectively. As well as this staff should be trained in helping people with special needs such as elderly, disabled, or young children. It is important that they are treated the same as regular customers and treated with due care and attention. This will attract attention to your company as people will know that your company is customer focused and has high levels of customer service for all types of people. Moreover you could introduce
Business Communication. An informal report about different type of business information, their source and purpose used by Tesco.
Crushendae Campbell Business Communication To: Carole mar From: Crushendae Campbell Date: 22nd Subject: An informal report about different type of business information, their source and purpose used by Tesco. Introduction Business information is important to an organisation because it help the business to grown and develops with external information that is brought into the company to help their aims and purposes. To gain business information there are both way to gather, externally and internally. There are different types of method when going about the two ways above. Obtaining information internally is the gather information within the organisation between manager and employees. The difference between internally and externally is that externally is outside of the organisation or company is that externally is outside the company e.g. suppliers, shareholder. Internally is in the organisation and sharing information between members of staff and the manager through the intranet.
Market Research at Marks and Spencers
TREVON MENGOT P3 UNIT3 MARKET RESEARCH MOSES MUNENE Describe how a selected organisation uses marketing research to contribute to the development of its marketing plans In this assignment I will describe the different types of secondary and primary research used by marks and spencer in their marketing plans. Market research This is the process of finding out information about a new product or service through techniques like surveys, product testing and focus groups. Market research allows companies to acknowledge who their target market and consumers are and what the consumers think about this product/service before it becomes available to the public. Market research can be done by the company itself or by a company that specializes in market research. They would normally give samples or money to the people who were used for the testing of the product so it’s not seen as a waste of time. There are 2 types of market research which are Qualitative, quantitative, primary, secondary, internal and external research Quantitative research is a numerical data that marks and spencer needs to collect in order to understand what people think about the products in statistics and figures. Qualitative research is a descriptive type of research which is important to marks and spencer is they want to find out about their customers point of views and
Analysis of Amazon's Website
For this task I have been asked choose a business to analyse how the business has been designed covering the points I have been discussed in P1, P2, P3. The business I have chosen is Amazon. Amazon objective are to become a better place for customers to buy and sell products to the highest standards while they still making money, they also discover new products the releases that customers would be interested to purchase, but they aim to keep their customer pleasure by offering discount and giving vouchers by storing their products in large warehouses. Amazon is a biggest worldwide business which provides products to their customers; by providing latest products to their customers they could make great money. Selling latest item on their site would get more customer, by getting more customers this will help Amazon business to gain better shopping place for customers. However Amazon get loads of customer’s everyday purchasing item from their website, this is because their products are very low cost which customers be happy to buy from them. They also give offers to customers who buys their items regular from their website, by giving offers like vouchers or free delivery on next order this would keep the buyers happy so they could shop more often on their site Amazons website is very masculine this is because the website has been using black and white colours with the
