MENZIESTRATHMORE HOTEL CUSTOMER ND EMPLOYEE SATISFACTION
Running Head: MENZIESTRATHMORE HOTEL CUSTOMER ?ND EMPLOYEE SATISFACTION " Menziestrathmore Hotel Customer ?nd Employee Satisfaction" [Name of the writer] [Name of the institution] Abstract "Treat others as you would like t? be treated" this is th? golden rule ?nd th? basis for th? success ?nd recognized service quality ?f th? Menzies Strathmore Hotel in Luton. Its dedication t? its customer's ?nd employee's ?f offering th? highest standards when delivering their service has made it th? benchmark in luxury hotels. MenziesStrathmore Hotel in Luton constantly endeavors t? maintain ?nd improve th? quality ?f its services. Menzies Strathmore Hotel in Luton has been ? major innovator in th? hospitality industry, developing services t? make business travel more productive ?nd efficient, ?nd leisure travel stress-free ?nd more enjoyable. Th? aim ?f this essay is t? explore ?nd examine th? service quality ?f this chain which has focused its quality amongst its human resources ?nd ?f course its clientele. Through this we will compare ?nd relate them t? service quality theories that it relates t? as well as examining other theories towards service quality ?nd contrast them t? th? MenziesStrathmore approach. Th? brand, its marketing, th? scarcity ?f th? type ?f service, etc. are all secondary factors which will also be looked at ?nd examined. Secondly we look at how th? service
Investigating a business and what business do - London Heathrow Marriott (LHM) and Tescos.
Maha Humayune 0-B Investigate: What a business is and what businesses do The two businesses I have chosen are the London Heathrow Marriott (LHM) and Tesco’s. I chose Tesco’s because Tesco’s is an exceedingly conventional company, so there will be abundant information available for Tesco’s. Tesco is an international company that has stores situated in place like China, Czech Republic, Hungary, Republic of Ireland, Japan, Malaysia, Poland, Slovakia, South Korea, Thailand, Turkey, United Kingdom and the Unites States of America. Whereas, LHM is also a very well-know business but we will be focusing on Marriott’s local branch in London, London Heathrow Marriott a national business. I chose Tesco’s as my business as Tesco’s and LHM are two completely different businesses. They both have different fields and it would be a good comparison as you would be comparing the local LHM to the international business Tesco’s. A further statement would be how Tesco’s increases their business worldwide and how LHM functions nationally to compare how the two organisations handle their business further to increase their profit and how they use decision-making. Other reasons can be whether LHM a national business can be more successful than Tesco an international business. Furthermore; reasons being both business function in completely diverse sectors having LHM in the
Would the opening of a fast food restaurant on Riddy lane (Luton) represent a sound business proposition?
Would the opening of a fast food restaurant on Riddy lane (Luton) represent a sound business proposition? Contents- Terms for reference.........................................................................pg. -Introduction....................................................................................pg.3 -Aims and objectives........................................................................pg.3 Methodology.................................................................................pg.5 Market Research Methods..........................................................pg.5 Questionnaire Design...............................................................pg.5 Sampling...............................................................................pg.6 -Findings.............................................................................pg.7 Questionnaire..................................................................... pg.7 . Competition......................................................................pg.14 2. Fast food Market................................................................pg.16 3. Location...........................................................................pg.18 4. Target Market....................................................................pg.20 5.
This marketing report is going to look at the internal and external analysis of Mark Warner Holidays Ltd. It will identify the strengths and weaknesses of the business and look at potential opportunities or remedies for the main problem it may have.
MARK WARNER HOLIDAYS LTD MK280 Marketing Applications Hand-In Date: 22nd January 2009 Mark Warner Holidays Aim This marketing report is going to look at the internal and external analysis of Mark Warner Holidays Ltd. It will identify the strengths and weaknesses of the business and look at potential opportunities or remedies for the main problem it may have. Company Background Mark Chitty set up Mark Warner in 1974 as he saw a gap in the market for singles and couples activity holidays. Chitty borrowed the £1000 he needed to secure their first chalet in Verbier, Switzerland and Mark Warner Holidays was founded. It was largely family run as Mark himself took to ski hosting, and his mother dealt with all of the bookings, and organised the cooking and cleaning of the chalet. The following year, Chitty wanted to expand his business into Val D'Isère in France, but needed more money to do this. He called upon his school friend, Andrew Searle, to help with the finances. In 1982, the Mark Warner Summer Programme was introduced with beach holidays and water-sports replacing the chalets and skiing. Mark Warner's philosophy is to combines great locations, good company, friendly staff and a relaxed environment to offer unique holidays. With Chitty and Searle's entrepreneurial skills, the business has developed into 'one of the most highly regarded independent travel companies
This GCSE coursework is about setting up a free-range egg unit in the Retford area.The aim of this project is to establish if it is feasible and cost effective to start up such a business and identify a suitable market for the product; taking into conside
Introduction This GCSE coursework is about setting up a free-range egg unit in the Retford area. Free-range eggs are produced by hens that have access to nesting areas, scratching areas and outdoor exercise areas giving them opportunity to express their natural behaviour and instincts, by foraging for plants and insects etc. The aim of this project is to establish if it is feasible and cost effective to start up such a business and identify a suitable market for the product; taking into consideration legal requirements for animal welfare. In order to complete this project I will need to research the following areas:- * Cost of suitable agricultural land in Retford; establishing if it would be best to rent or purchase. * Type of housing including fixtures and fittings for egg laying, perching, egg collection and automated feeding system for the hens; including costs and planning limitations. * Market research of the product and its future, including public perceptions, supply and demand. * Existing and future legislative changes regarding egg production In order to investigate the above area I will use a variety of both primary and secondary research methods. I will research the cost of land in Retford by contacting local land agents and by making reference to the John Nix Farm Management Pocketbook in order to establish current values. I will research suitable
Comparision of Sainsburys and Thorpe Park.
Introduction I chose business studies because I want to know how to manage and multiply money. I have to compare 2 businesses that I have chosen. I chose Sainsbury and Thorpe park because the correlation is scarce and the contrast is big e.g. Thorpe park is an ltd and Sainsbury's is a plc. Sainsbury's is a national company and Thorpe Park is a big local business. I chose Sainsbury because it can be easily visited and I am focusing on the wolfish Sainsbury branch, there's also a lot of information that I know on this organization. To get information on Thorpe park is very difficult (because it is and ltd.) but I wanted a different business from Sainsbury and Thorpe park is very interesting. If I was to compare Tesco and Sainsbury it will have many similarities which will sound very repetitive but the companies I am comparing two businesses that sell completely different things from each other. GCSE E-spec - identifying activities that achieve the business objective What is an aim? A goal something that you want to have or reach which is probably far from the present, e.g. dreaming to be a computer scientist. What is an objective? The steps that you have to make or things you have to do to get to that goal e.g. to be a computer scientist you have to have good grades. What does the acronym SMART mean? Specific Measurable Achievable Realistic Time Sainsbury Best
Unit 5 - Customer Services A lvl
Contents Introduction Within this unit I am going to investigate customer services by investigating the organisation and its customers by the general impact of customers of both new and old on the overall organisation, also the difference between internal and external customers, the expectations of the organisation's customers and how customer's expectations would affect the degree of the overall customer service. Also I am going to monitor how effective the business customer service is such as evaluating the staff's appearance, their prompt services, helpfulness, reliability, accuracy of information, teamwork, training and more. Also I will be observing the layout and overall tidiness and accessibility of the premise. Also the service that the business provides with their products and the overall services provided and more. I will also be monitoring how the business maintain and improve customer service and how they keep their customers, such as knowing knowledge of internal complaints procedures, the use of customer service charters and codes of practice, monitoring customer service complaints and a lot more. I will also understand the customer service legislation by learning the key concepts of up to date UK and EU legislation and understanding the implications of business organisations not complying with the UK abd EU legislation. Questionnaire . Who are your
Assignment a4
Introduction In this assignment you will have to answer questions for two different exporting companies named company A and company B, that are both situated in The Netherlands. The questions concern transport documents, packaging, insurance, cost of freight, customs regulations and the rate of exchange. Assignment information Company A, situated in Rotterdam, exports 1000 mountain bikes to Oslo, Norway. This is the first time that Company A sells these goods to a client in Norway and there probably will be no other transaction in the near future. The goods are being transported to Norway by ship. The delivery term is C.I.F Oslo. Each bike weights 5 kg, is 1.60 m. long, 1m. high and has a width of 0.30 m. The invoice value is EURO 900.000,-. According to the payment terms of the sales contract, the payment can take place in the currency of the importing country. Company B, situated also in Rotterdam, also exports 1000 mountain bikes to St. Sebastian, Spain. This is the first time that Company B sells these goods to a client in Spain and there probably will be no other transaction in the near future. The goods are being transported to Spain by ship. The delivery term is C.I.F. St. Sebastian. Each bike weights 5 kg, is 1.60 m. long, 1m. high and has a width of 0.30 m. The invoice value is EURO 900.000,-. According to the payment terms of the sales contract,
Communications Report
Communications Report Harriet Blair Candidate No. 3005 Centre No. 51323 ACTION PLAN Date (Complete by) What I intend to do Resources (see sources for web addresses etc.) Problems / Adjustments Complete? 04/02/08 I will plan out what tasks I need to carry out to complete the report and arrange these into an Action Plan. I will print said Action Plan off to hand in. Start initial desk research into communication and objectives. Textbook (GCSE Business Studies for Edexcel, Hodder & Stoughton - Sue Alpin, Jan Cooper, Gerard O'Hara, Fiona Petrucke), information from Mrs Sammons, Business Studies teacher. No Yes 08/02/08 Finish sections on need for communication and business objectives. Start on report (continual, to be added to each week) Textbook, internet, sheets on communication. Not enough information to start report, have to postpone that section until more research is done. Yes 1/02/08 Create questionnaires; begin to give them to people Representatives of Gillette, First Software, Tesco, Superdrug, e-scenarios, Bangles and Cara No Yes 5/02/08 Continue to give / receive questionnaires, collect information and collate into simple graphs and charts. Information from questionnaires. Not all questionnaires handed back on time, have to wait until last on is given in to finish making graphs. Yes 8/02/08 Write up observation research and interview.
Business coursework- comparing the operations, aims and objectives of Tescos and Sejuice juice bar
Contents Page Strand A..... PG 3-10 Strand B...... PG 10-19 Strand C...... PG 19-27 Strand D....... PG 27-34 GCSE Applied Business Studies Unit 1 - Investigating Business Studies Strand A Introduction - Tesco Tesco is a very large and successful supermarket all over the U.K. It has many branches and was first found in the year 1919 in the east part of London by Jack Cohen. It has got varieties of branches in different parts of the U.K.; however the head office is in chesterfield. Tesco became one of the world's fourth largest retailers in the year 2008. Originally Tesco used to only specialise their products in food and drink. It has know expanded their business by selling more varieties of products such as; clothing, insurance, mobile phones, renting and buying DVD's , dental plans, financial services , internet services, software's and much more. Tesco Logo Introduction - Sejuice So far, Sejuice has been one of the most successful Smoothie bars in Brighton (United Kingdom). It just doesn't specialise their products in smoothies, however they now also do products such as; homemade soups, sandwiches wraps, snacks, deserts and much more. Also the location of Sejuice is an advantage because the Tourism rates are high in Brighton and because of its climate so it has an advantage to them which can lead them making more profit, so it is an economic
