2. Complete the table below by identifying two ways of providing support before, during and after a business event.
Section 2 – Understand the purpose of displaying professional and helpful behaviour whilst supporting a business event and how to do so
1. Explain the purpose of displaying professional and helpful behaviour when supporting a business event.
The purpose of displaying professional and helpful behaviour when supporting a business event is because before, during and after the event, there is a lot to do, much of which has to be co-ordinated among a large group of employees. Therefore, professionalism and a general willingness to be helpful across the board are vital. Displaying a professional manner during the event will reflect positively upon your organisation. Often influential figures attend these events and your behaviour will potentially be noticed by these people. Events often involve unanticipated activities, which may require a prompt response from event staff. In this respect, helpfulness is the main requirement from all colleagues attending an event. Management need to be able to rely upon their colleagues to behave in a way that is appropriate at all times, particularly at an important company event. If you are professional and helpful, this will reflect well on your own future career prospects within your organisation. When you are dealing with attendees at the event, you can make them feel welcome and at ease by behaving in a professional manner.
2. Describe ways of exhibiting professional and helpful behaviour whilst supporting a business event.
Ways of exhibiting professional and helpful behaviour whilst supporting a business event include making sure that your appearance is neat, tidy and well groomed at all times, taking care in all that you do and say, always being polite, attentive and happy to help your fellow colleagues as and when needed, looking after the needs of all delegates and making sure that they are well catered for in all respects, and being calm and professional when you are faced with problems.
Section 3 – Understand how to deal with problems encountered when supporting a business event
1. What are the main types of problems that may occur when supporting a business event? You should include at least three different types of problems in your answer.
The main types of problems that may occur when supporting a business event include:
Late arrival of participants at the event due to road, plane or rail delays.
Resources and equipment going missing or not being fit for use.
Accommodation not being suitable, or not enough rooms have been reserved for your participants.
Staff becoming ill while at the event.
Catering and refreshments not being adequate.
Restaurants and other entertainments booked for participants not being up to standard.
2. Identify possible solutions for each of the problems you have listed in Question 1 above.
Possible solutions for each of the problems listed above include:
Having a full list of contact details of all participants, so that you can contact them if their arrival at the event is delayed.
Having the contact details of a back-up supplier, in case hired equipment such as mobile phones and laptops is unsuitable.
Having details of alternative accommodation to hand, in case there are problems with the original hotel.
Having enough colleagues attending the event so that if one person becomes ill, their work can be divided up between the remaining colleagues, plus having the contact details of a local medic, in case any of the event participants require medical attention during the event.
Being able to discuss hotel- or venue-related issues with the management of these in order to try and organise improvements to facilities offered, if necessary.
Having a list of alternative local restaurants available, so that you can substitute bookings to these new venues.
Once you have completed all 3 Sections of this Assessment, go to and send your work to your tutor for marking.
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