Dealing with unusal customer situation

Customer will need full cooperation from the assistant and expect the assistant to give his full attention to them. The customer will also need to know the price of the product and need to know if they can return the product if they do not like and what will be the procedure of it. The customer should be given an assistant who has the knowledge about the cake mixture. The assistant should be able to give the customer the choices of the cake mixture and then ask the customer what type of cake mixture they need. Then the assistant should be able to pick a cake mixture which specification matches the customer’s needs. The assistant should also make sure that the product they offer to customer for buying should be available in stock. The assistant should also have in mind if the customer has given a budget and is that product in their budget. This way customer will be satisfied and will get what they expect.You are passing a till point and a customer has asked you to help them pack their bag, and you are busy helping another customer.Customer will need an assistant who is able to pack bags quickly. Customer will need this assistant as fast as possible so that he/she does not feel pressured. However, if I am already busy with other customer, this customer will need me to get another employee as soon as possible who is not dealing with other customer. The customer will need full co-operation from the person sitting at the counter to help her by the time another employee is coming. Firstly, I should explain the customer briefly that I am busy helping another customer and will get another assistant to help them. I should look busy but my full attention should be on that customer so that they have faith in me that I do understand their problem and will quickly get an assistant. Then I should ask another employee who is not helping another customer or doing any important work to help that customer pack their bags.A customer wants to return and out dated product of Haribo.The customer will be upset, as they had to come back so they will need to be dealt with calmness. Customer will need an apology from the staff to keep the out dated product in display and a replaced product or the money back. If the customer has receipt and they want replaced product then they will need another employee to go and get another packet of Haribo. If the customer does not have a receipt then they will need an assistant who can explain in detail why they are not allowed to replace their product. At the customer service desk, an assistant should calmly ask for the receipt for their product. Then as the receipt is checked and verified the employee should apologise and ask them what they would would like us to do, replace with another Haribo or return their money. As per the customers, wish employee should return their money or pack of Haribo and convince them that this mistake would not happen again. If the customer demands, he/she has lost the receipt or do not have it for some reason, an assistant should still apologise but explain the laws or the terms and conditions of the store. From this coursework, I have concluded that there are certain needs of customers, which needs to be fulfilled to make them satisfied by the customer service provided by the business. It is very important to fulfil these needs to keep the royal customers or to keep a good reputation.