Supervisor
An employee who has the power to give instructions and/or orders to his/her subordinates and would be responsible for the work his/her subordinates do is a supervisor.
A supervisor would need to know what exactly his/her subordinates do and the instruction and orders given to them.
He/she would expect his subordinates to follow his instructions or orders and respect him/her. The supervisor would expect to get a good salary. He/she will be expected to motivate the employees.
Manager
A manager is one who handles and controls or directs the management of an organisation. A manger would operate on a higher level than a supervisor.
A manager would need to know about the business he is working in and organize and set the rules of business accordingly.
A manager would expect his subordinates to do their job and also obey the instructions and orders given by him. He/she would also expect respect from his/her subordinates. He/she will be expected to know
External customer
External customers are customers that buy product or use a service of business and rely on the business to give good customer service. Some examples of external customers are:
Special needs
Customers with special needs would expect help from the employees and provide wheel chairs and shopping carts. They would need chairs, toilets and also wide lifts.
Business customer
Some organisations deal with some or only business customers. They will have precise needs and expect straightforward and prompt responses, no matter how complex. The employees might need to act more professionally towards such customers.
