Good customer service help business performance - Unit 11 - Task 2 ( Business Study)

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Unit Eleven - Task Two

Good customer service may help business performance

Showing how good customer service may help the performance of Tesco PLC. Excellent customer’s service brings benefits for the business and the cycle of good customer’s service means happy staff means Higher-quality service means more profits and more variety of goods means happy customers. Customer service can be described as all the activities that affect customer’s experience of dealing with a particular business.

These activities may include how their requirements are satisfied and they are treated by staff. Businesses that offer a high level of customer service will often offer higher – quality products and will make certain customer trustworthiness.          

Benefits for the business which result from excellent customer service include:

  • Increased sales
  • Satisfied customers
  • Better public image
  • An edge over competition
  • More customers through repeat business and recommendations

 

Increased sales: Good customer service provided by staff who are attentive and caring leads to happy customers who tell everyone about the wonderful service they have received.

For Example, Providing the excellent customer service such as, being friendly, open, engaging and helpful to your customers would raise the amount in company. More money means more profit coming into the business. Keeping the loyal customers happy would increase the sales in to the business by making the most sales as possible. Making aims and objective to achieving your goals would raise the amount in to the business.  

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For Example, Tesco plc is extensive businesses which have making profit and some loss because their competitor’s are really competitive. However, Tesco would increase sales by keeping the loyal customers which include all types of customers and happy them happy which always and all the time comes to Tesco to shop. Treating customers with their needs such as, asking for help, being friendly and many more would raise the amount. If there are out-of-date products instead of selling them Tesco can put them in lower prize which aware the customers would be happy to take the safe products.   ...

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