How Businesses Monitor Customer Service.

Many businesses issue customer questionnaires and comment cards this is for the customers to fill out. Some business will set a questionnaire every so often and this could be found in the store or even be sent by email to their customers. This questionnaire can improve customer service skill. Their are different ways to monitor customer service such as staff feed back sheets, the questions would mainly asked by staff for the negatives and positive feedback about the company and the store, By getting feedback from the staff could be a benefit the company can know what they are doing wrong and what they are doing right. This can be useful in many ways because the business would want to know the what types of problems the staff have, once they find the problem out they can solve the matter .

Every customer should be treated the same at all time, some big superstore like Tesco could send in a secret shopper because the staff wont know who their actual head office staff are so therefore the member of staff who will go to visit will go and observe the customers service and come back with some feedback it could be positive or negative feedback which could benefit the organisation.  

Customers feedback form -Task 2 P6

This questionnaire form can change a lot for this business, the aim for this form is to measure staff performance but also outline the negatives for the customer service. The questionnaire will be answered by customer and we shall get the feedback from them. All the questions are going to be anonymous questions because this will help us monitor and get an idea of what customers would want in our shop to improve. Our superstore can improve on certain things, so please tick and write your answers to make sure you provide the best customer service possible!

This questionnaire is only for a month but it will happen every few months to keep track on what customers except and want, however all the result will be used to measure the expectations from customers and we shall take this into action. We want as many results because this will help us to create excellent customers service in the store and out. The result will all be checked and we shall take every questionnaire into action and proceed customers needs.