How Tesco protects its customers!

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How Tesco protect their customers.

All transactions made between customers of Tesco and Tesco themselves are contracts where both Tesco and customers have responsibilities. The buyer has the responsibility of paying for any goods, but Tesco’s responsibilities are much more complex. Consumer protection has different ways of looking after the customer. It prevents Tesco from:

  • Charging outrageous prices
  • Dishonesty; selling things that are different to what it says on the label
  • Selling unsafe products, example; A television with no fuse
  • Not keeping customer’s information confidential; passing on customer’s information to third parties.

There are consumes protection laws. The following acts are set for all businesses but I have applied them to how they work for Tesco. They are:

  1. Sales of Goods Act 1979; because of this act any gods sold should be undamaged, in good working order and they should perform as described to a good quality. If the customers find that their products do not do these things then they are eligible to return the goods for an exchange or for their money back, providing that they do it within the Tesco 28 days policy. This act also requires Tesco to describe what their goods do and the goods have to do what Tesco say they do to a satisfactory quality.  The goods must be able to do what they were made for. All goods Tesco sell must be fit for a specific purpose which Tesco have made clear before a sale. I think that Tesco do this to a good standard. I have experienced this first hand; I bought an iron from Tesco, but it was faulty, the iron would not heat up hot enough to iron the creases out of clothes. The description of the product was a clothes iron. So when I found that the iron would not do its specific job I brought it back within the Tesco 28 day’s policy. Tesco offered me an exchange of product or my money back and apologised for the problem.
  2. Supply of Goods Act 1973; this act deals with item under hire-purchase. Any person that buys goods under hire-purchase should be entitled to the same protection as someone who buys goods outright. This will relate to Tesco when they are selling their services. Tesco must have a title to the service, the description of the service has to be accurate to what the service does and should not mislead consumers and the service is of a satisfactory standard. After a customer has ordered a service from Tesco they are still able to cancel it. Usually Tesco will make a contract between them and the customer that the customer cannot cancel the service until after 12 months. After this time the customer can choose to carry on being provided with the service or cancel it. I think that Tesco do this very responsibly because they have a big description on all services; each service has its own leaflet. On the Tesco website Tesco provide a lot of information about each service. Below I am going to show one example of how Tesco provide information about service on their website.
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Tesco give customers a lot of detail on their services. On my example of car insurance they are given information about pricing, what cover they get, what bonuses you get and more. So I think that Tesco do this very well.

  1. Data Protection Act 1984; this act protects all customers of their confidentiality of any information that Tesco have about them. Now that more and more companies hold confidential information about customers it has become necessary for the government to create rules about how customer’s data can be used and stored. This act required Tesco to register ...

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