J Sainsbury

TASK 1

J Sainsbury’s plc is a leading UK food retailer with interests in financial services. It consists of Sainsbury’s Supermarkets, Sainsbury’s local, bells Stores, Jacksons Stores and JB Beaumont, Sainsbury’s Online and Sainsbury’s bank. It employs 148,000 people and has a total of 788 across the UK

Their objectives are simple; to serve customers well and thereby provide shareholders with good, sustainable financial returns. They aim to ensure all colleagues have opportunities to develop their abilities and are rewarded for their contribution to the success of the business. Their policy is to work with all of their suppliers fairly, recognising the mutual benefit of satisfying customers’ needs. They also aim to fulfill their responsibilities to the communities and environments in which we operate

Aims and Objectives

Aims

At Sainsbury's we will deliver an ever improving quality shopping experience for our customers with great product at fair prices. We aim to exceed customer expectations for healthy, safe, fresh and tasty food making their lives easier everyday.

Objectives
 

Getting better every day

Great service drives sales

Individual responsibility team delivery

Keep it simple

Respect for the individual

Treat every £ as your own

Business Priorities
 

GOAL AND VALUES

Making Sainsbury's great again

Our goal

At Sainsbury's we will deliver an ever improving quality shopping experience for our customers with great product at fair prices. We aim to exceed customer expectations for healthy, safe, fresh and tasty food making their lives easier everyday.

Our values
 

  • Getting better every day
  • Great service drives sales
  • Individual responsibility team delivery
  • Keep it simple
  • Respect for the individual
  • Treat every £ as your own
  • Our business priorities
     

Getting better Every Day

We have started on the journey towards making Sainsbury's great again. We began by listening to customers and colleagues, then looking into our stores to understand what is in the way of our delivery to customers. Our journey started with fixing the basics and will accelerate through getting better every day as we strive to achieve our goal.

We will recreate universal customer appeal through giving our customers an ever improving shopping experience. This means we will look for ways to do things better every day. Improving availability is urgent and vital. Our stores must be clean and welcoming. We will be friendly and helpful to our customers. Queues must be minimal and our service counters second to none. We know that great service drives sales, which is our number one priority.

Our customers increasingly demand healthy, fresh, safe and tasty food and by being better than anyone in providing these we will create a key reason for our customers to shop with us. Our premium and healthy ranges will be the best available.

We will become a part of our customers' everyday lives, providing for their daily and weekly food and grocery shopping needs, as well as providing the ability for them to buy clothing and other products. Depending upon the size of a store and it's location we will tailor our offer to meet all the needs of our customers.

Sainsbury’s Objectives.

J Sainsbury plc is a leading UK food retailer with interests in financial services. It consists of Sainsbury's Supermarkets, Sainsbury's Local, Bells Stores, Jacksons Stores and JB Beaumont, Sainsbury's Online and Sainsbury's Bank. It employs 148,000 people.

Our objective is simple; to serve customers well and thereby provide shareholders with good, sustainable financial returns. We aim to ensure all colleagues have opportunities to develop their abilities and are rewarded for their contribution to the success of the business. Our policy is to work with all of our suppliers fairly, recognising the mutual benefit of satisfying customers' needs. We also aim to fulfil our responsibilities to the communities and environments in which we operate.

Our goal

At Sainsbury's we will deliver an ever improving quality shopping experience for our customers with great product at fair prices. We aim to exceed customer expectations for healthy, safe, fresh and tasty food making their lives easier everyday.

This aim of Sainsbury’s suggests that if their customer are satisfied they will want to shop at Sainsbury’s more often and regularly, therefore, this will increases Sainsbury’s profit.

Sainsbury is a business which sells products, clothes and vegetables. J Sainsbury plc is the parent company of Sainsbury's Supermarkets Ltd, commonly known as Sainsbury's, a chain of  in the .

The group also has interests in property and banking. The group has an estate worth about £8.6 billion

The Main Aims and Objectives are as follows:

  • Getting better every day
  • Great services drives sales
  • Individual responsibility- team delivery
  • Keep it simple
  • Respect for the individual
  • Treat every £ as your own

Sainsbury’s Manager (The Speech)

On Thursday 8th of November 2007 the store manager of the Muswell hill branch Martin Gregory came tell us something about Sainsbury. He gave us key information in how his store is run. Also how it was usually run before he came.

Here are some Key acts for the store managers in Sainsbury’s Muswell hill.

Hard Measures  

  1. The sales target is £410 000 per week.
  2. The profit target is £3.4 million per year.
  3. The site control cost is on average £130 000 per year (This includes products that Sainsbury’s have but don’t sell for example plastic bags, pots or anything to do with maintenance. It can also include money that is stolen form the till. There is also the factor of know lost wastage, if its damaged ect. This also effects landfill and Sainsbury’s will have to consider this when disposing waste).
  4. Wastage costs 1.4% of takings.
  5. Shrinkage costs the company0.92% of takings(theft ,suppliers over charging for with less stock).
  6. Labour costs the store 8.8% of takings.
  7. Bank sales target is 6 sales per week.

Soft Measures

  1. Mystery customer reviews/audits.
  2. Mystery availability audits-97% availability.
  3. Talk back (workers opinions).
  4. Training commitment index.
  5. License to trade (health & safety, fire safety, cash management, food safety and price control audits) complying with legal regulations.
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Business priorities

In order to complete these goals or aims Sainsbury’s began by listening to customers and colleagues, then looking into their stores to understand what is in the way of them delivering or succeeding theses aims and objectives.

Sainsbury’s states that their stores must be clean and welcoming and that they will be friendly and helpful to their customers. Queues must be minimal and their service counters second to none. They know that service drives sales, which is every businesses number one priority.

Customers increasing demand healthy, fresh, safe and tasty food and by being ...

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