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GCSE: People in Business

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What happens during the recruitment process?

  1. 1 Once a business is aware it has a vacancy, the first stage is to prepare a job description which lists all the tasks, duties and responsibilities of the jobholder.
  2. 2 The next stage is to prepare a person specification which details the knowledge, skills, attitude, qualifications and experience of the successful applicant. They will be categorised as essential qualities which an applicant must have and desirable qualities which are preferable.
  3. 3 Now the business will advertise for applicants. This can be in a local or national paper, web site, newsagent’s window or anywhere the business thinks it will attract the most suitable applicants.
  4. 4 People will apply using an application form or with a CV. A shortlist of suitable applicants will be drawn up by comparing them against the person specification. They are then usually invited for selection, which may consist of interviews and test.
  5. 5 A common mistake for students is to think that the process begins with the advert. A company will only advertise for staff once they are sure about the job and the kind of person they want for it. Otherwise, they will be unsure what they are looking for with the advert.

Business organisation

  1. 1 A small business can have all employees reporting directly to the manager as it is small enough for the manager to know what is going on.
  2. 2 As a business gets bigger it will need to have more structure and more than one level of boss, so a manager may have staff reporting to them who have more staff reporting to them. This is known as a hierarchical structure.
  3. 3 A hierarchy must have managers with different responsibilities. These will often relate to the many different functions of the business e.g. marketing, sales, finance, production, purchasing etc.
  4. 4 A hierarchy allows a big business to be organised so that everyone knows their job and responsibilities are clear. It also provides a clear means for communication to flow through the business.
  5. 5 The trend is to have fewer managers so that managers have more staff reporting to them. Removing levels of managers is known as downsizing. Benefits of downsizing include more responsibility for more junior staff which should motivate them and less cost for the business as it employs fewer managers.

Key employment laws in the UK

  1. 1 Discrimination laws – It is illegal to discriminate against certain groups of people when recruiting and in day to day management of them. Specifically an employer cannot discriminate against employees on the grounds of gender, race, age and disability. It is of course acceptable to discriminate on the grounds of ability. Picking the most able person for a job is what the recruitment process is about.
  2. 2 Employment protection – An employee must be given a contract of employment. They are protected against unfair dismissal as it sets out the possible grounds for dismissal. An employer who disregards this after the first two years of employment can be sued for unfair dismissal.
  3. 3 Health and safety – An employer must provide a safe working environment and can be held responsible if it does not.
  4. 4 Minimum wage laws – The minimum that an employer can pay. It varies according to the age of the employee.
  5. 5 The working time directive – Employers cannot expect an employee to work for more than 48 hours in a week without their permission.

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  1. Act 4, Scene 1 - Merchant of Venice Review

    is not hated by the Christians either. Secondly, he has lost everything. All his money, his family and his servant. This could possibly be another reason as to why the dramatic impact builds up, because he is angry. You should be able to notice that he is angry and upset at many different points in the play, such as when he is confronted by Salario and Salarino, but we do not know what he is angriest at, therefore we cannot determine what helps build up the impact the most.

    • Word count: 1116
  2. stakeholders pdf

    * I will raise additional Income (cash) from product endorsement from Company such as Man United PLC /Aston Villa PLC who are world famous football clubs and are keen to produce quality wooden football figures and Stadium Models. * Sale of Merchandise * Sponsorship of the Chippendale Dance Crew * Trade Fairs and Exhibitions @ Earls Court London, The Great Yorkshire Show in Harrogate, Harewood House Summer Show Leeds. * Product Placement in Films and Kids show such as Pinocchio the Movie.

    • Word count: 1020
  3. OCR unit 11 Ao1

    On the nightlife side, they may have competition with the local nightclub, Hunters Bar, 106 Cushendall Road Ballyvoy Co. Antrim. Many different types of customers use the marine hotel. Individuals Individuals may use the marine hotel for accommodation, and catering, they may also use it for a venue on a night out. Eg: people on a business trip stopping at the marine for something to eat and to sleep. Individuals use the marine hotel everyday. In order to keep customers happy and attract them back, the marine hotel would offer them special discount on rooms depending on how long they plan to stay.

    • Word count: 1363
  4. Manchester Airport unit 2 theme d level 2

    My job application fulfils this requirement as I am able to use databases e.g. Microsoft Access. Lastly the job description requires the employee to develop new office administration systems as required, my job application matches this requirement as I am able to develop admin systems using ICT as I can use a range of programs and I can also develop administration systems without ICT as I am able to achieve more that 4 GCSEs grades A - C. Explain why it is important for the business to have set procedures before they decide to select you The set procedures will help me as an employee at Manchester Airport and a member of the Human

    • Word count: 1713
  5. Different types of business documents and communications

    The purpose of an illustration is to decorate a story, poem or piece of textual information (such as a newspaper article); usually providing a visualization of something described in the text e.g. "Sophie sat by the window reading a book". StructureAn illustration is usually a drawn/painted/sketch that supports something that is being described in the text Promotional document - leaflet An example of a promotional document is a leaflet. Purpose Leaflets are often used for advertising e.g. a nightclub, event, service, or other activity.

    • Word count: 1962
  6. stakeholders at richer sounds

    The community Jobs, Involvement, Environmental issues, Shares Richer sounds interact with their Customers every day in store, either over the telephone or through their website. They have several methods of gaining customer feedback. They also communicate with their customers through their in-store catalogue as well as indulging in conversation on a daily basis. They aim to respond to customer concerns and meet customer expectations to a high standard. Their customers influence the way they operate by their intense expectations rather then their reasonable yet highly specific suggestions.

    • Word count: 1118
  7. rights and responsiblities at richer sounds

    that someone employed as a driver will have a valid driving licence Some terms and conditions, e.g. entitlement to enhanced redundancy pay, may become part of the contract through established custom and practice. Express terms in an employment contract are those that are explicitly agreed between you and your employer, they can be written or verbal and agreed before, or when, the contract is made. Express terms include: * Amount of wages, including any overtime or bonus pay * Hours of work, including overtime hours (there is a legal limit for most employees on the maximum number of hours they can work per week)

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  8. Free essay

    health and saftey of richer sounds

    Richer sounds state that all premises are kept in a secure and immaculate state, bearing in mind legal requirements. This includes ensuring that the toilets are kept to a hygienic standard and that toiletries, drinking water, hot water and drying facilities are always available. Fire fighting equipment is of the required standard and maintained regularly, so that all employees are made aware of fire precautions, and regular fire drills are conducted to make sure that all employees are aware of all possible fire exits and that a current fire certificate is available for their department or branch.

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  9. The role and importance of stakeholders

    Examples of common interests: * Shareholders and employees have a common interest in the success of the organisation. * High profits which not only lead to high dividends but also job security. * Suppliers have an interest in the growth and prosperity of tesco. Examples of conflicting interests * Wage rises might be at the expense of dividend. * Managers have an interest in organisational growth but this might be at the expense of short term profits. * Growth of the organisation might be at the expense of the local community and the environment. Thinking about stakeholder power The study of stakeholders should not be limited to a description of the way in which the organisation impacts upon the stakeholders.

    • Word count: 1453
  10. Report to the Manager

    Another Primary Research was that we surveyed 796 people on their chocolate purchasing habits. Our questionnaire aim was to find out fundamental facts such as: How many people buy chocolates bars regularly? How much would you expect to pay for a low fat chocolate? Why do you eat low fat chocolate? And etc. Using the research I also found out most people didn't' prefer low fat chocolate. We also asked our sample Personal information such as age range, gender and whether or not hey like buying chocolate.

    • Word count: 1208
  11. Donald Powell coursework

    town area, you could easily get your goods for your store if you need to go to Brighton or somewhere outside of Crawley and the Gatwick airport is close by so you can import and export goods to your store. Age Range Total Males Females 0 - 4 6761 3402 3359 5 - 9 6809 3492 3317 10 - 14 6443 3187 3256 15 - 19 6001 3121 2880 20 - 24 6483 3045 3438 25 - 29 7614 3589 4025 30 - 34 8720 4268 4452 35 - 39 8236 4299 3937 40 - 44 7324 3723 3601 45

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  12. current structure and original structure

    Whereas in the current structure there are more employees and three different levels. This means that it could be harder for the employer to communicate to his staff. In the current structure, all the employees have specific job roles the bottom layer of employees is self-explanatory. The middle layer consists of the store manager. They are in charge of the better value store. It also has the human resource manager he/she is in charge of hiring, firing and sorting out training for the staff. The current organisational structure differs from the original, as the owner does not have to do everything within better values.

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  13. importance of terms and conditions

    This is important because the employer need to pay you a fair about of money. It is important that you are aware of how much you earn before you begin the job. Disciplinary procedures: This part of the contract states what action the employer should take if there is a problem with a worker. This is used if the employer fails to fulfill there responsibilities or if the employer breaches the contact. IT is important the employer knows this so that they do not break any rules. In addition it is also important that the employer knows this so they know how to behave at work.

    • Word count: 1258
  14. How Tesco protects its customers!

    The goods must be able to do what they were made for. All goods Tesco sell must be fit for a specific purpose which Tesco have made clear before a sale. I think that Tesco do this to a good standard. I have experienced this first hand; I bought an iron from Tesco, but it was faulty, the iron would not heat up hot enough to iron the creases out of clothes. The description of the product was a clothes iron. So when I found that the iron would not do its specific job I brought it back within the Tesco 28 day's policy.

    • Word count: 1445
  15. Outline of the importance of customer service within the leisure and tourism industry

    There are many ways in which you could give good customer service:- * always put the customer first and make them feel the most important person in the shop * always be friendly and calm whilst dealing with customers * try to answer all their questions and explain everything clearly * try not to keep customers waiting or they will get impatient However there are also examples of bad customer service. These are the things you don't want to be doing:- * don't become impatient or aggressive with customer (the customer is always right)

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  16. Evolution of Ipod

    Later that year the first iPod was made which enabled users to download their favourite songs onto a portable MP3 player. Today Apple has sold over ten million iPod's. The development and diffusion of the iPod and iTunes uses formal knowledge also known as codified knowledge. Codified knowledge is knowledge that can be expressed in an explicit and formal way e.g. books and journals. Prior to the iPod apple had spent a lot of time and money on research and development; the knowledge they learnt was documented and noted by scientific theories and mathematic techniques.

    • Word count: 1581
  17. Business Report

    Presenting information regarding employees on the chart. International workers and their role in Tesco. - Analysing distinctive features of human Resource management. Importance of teamwork, variety of courses, dealing with absenteeism, motivation. - Discussing new challenges for Tesco and future development by changing contracts for employees and using web-based resources to monitor staff needs. (c) Additional information - Appendix 1. 2. Findings (a) Human Resources Management Strategy in Tesco and general information. - Human Resources are one of the most important features of many businesses including Tesco. Management of these resources is an integral part of Tesco success.

    • Word count: 1091
  18. Saftey ni the workshop

    any measures which he/she is required to provide in the interests of health and safety for example, Personal protective equipment like saftey boots. Employees have specific responsibilities too. They must: * Take care of their own health and safety and that of other * people. * Co-operate with their employers. * Must not interfere with anything provided in the interest of health and safety. If these guidelines are not followed the employee is then responsible for their actions. Not only do you have to follow these rules there is also safety requirements while using fitting skills, drilling, using the lathes and using the milling machines.

    • Word count: 1531
  19. Free essay

    Retention by Kamran Latif

    Promotion A promotion is the advancement of rank or position in an organizational hierarchy system. A promotion can involve advancement in terms of salary and nature of the job or what the job can be described as. This will motivate the employee because they will know a higher position will usually mean a higher income. Bonuses A payment in addition to the amount contracted for a supplemental payment not considered a regular part of an employee's salary. A bonus may be given to employees who reach a specified production goal. This may motivate the employee to become more efficient in the field they are in, for example a sales rep will try harder to sell more items if he knows that he will get a little extra.

    • Word count: 1141
  20. Free essay

    The functions of an operations manager

    Product Planning If the raw material required can be readily sourced in the right quantities, at the right price and quality, this will provide a solid basis of the development phase. The role of the operations manager here will be to work with the purchasing specialists on quality standards, to assist in the rating and choice of suppliers and to advice on practical and contractual issues such as just-in-time delivery. The ideal arrangement should be to find that the raw materials or components are readily available at an acceptable price and quality.

    • Word count: 1504
  21. Employee's Rights

    * Colleagues must wear the correct company uniform if they are working inside the Richer Sounds stores and they must also wear their name badge at all times, so that they can be identified and for security purposes. This stops intruders from getting inside the company. * Colleagues must never smoke whilst on the company premises and they must not eat onions, garlic or drink alcohol during the work hours or up to 12 hours before coming to work, this includes lunch breaks.

    • Word count: 1982
  22. describing the role of a manager

    This style can be used in both large and small groups. It would work well in a large motivated groups because they can come to a decision a lot quicker, but in a smaller group they can fail with coming up with a decision amongst themselves The managers of Cadburys need to work as an effective team to keep the business up and running smoothly. This is done by supervising the staff, organising what is going to be done and how, training other staff just in case other staff are off sick or shortage and so you have multi skilled staff available so the job is continually continues on.

    • Word count: 1578
  23. Intercultural Communication

    Christmas was approaching, and due to the busy season, supermarket decides to hire more employees. There were two female associates of Hispanic descent that were assigned to my department. As I tried to introduce myself to the ladies I notice one very important thing that neither one of them spoke English. The only words that they knew were hi, bye, no, yes, etc... I could not understand how that supermarket, hired people who did not know English. Rumor had it that because there were a great deal of Hispanic shoppers, that the supermarket needed Hispanic employees. The problem was when the English speaking customer would arrive, and need assistance they were unable to help them.

    • Word count: 1674
  24. Business Environment- Morrisons

    Their main mission is to supply their consumers with great quality products at low prices, meaning absolute value. By great quality products, this means producing products in suitable environments. But they cannot fulfil their objectives without taking care of their responsibilities. These responsibilities include: - health and safety issues - consumer protection and satisfaction - advertising standards - employment condition - And trading hours etc. Health and Safety issues Health and safety plays a vital role in a successful organization. For Morrisons, it means to make sure their staff and customers are feeling safe when they work and shop, which could mean adjusting certain factors, however important it may be, to suit all the employees and consumers.

    • Word count: 1180
  25. "Managers who rely on pay to motivate their employees to higher levels of job performance will always be disappointed with the results." Critically evaluate this statement.

    (Maslow, 1954). Maslow's Hierachy, includes: physiological, security, affiliation, esteem needs, and self-actualisation. Maslow believes that people start with security needs, and work their way up, until they reach self-actualisation. Maslow's Theory suggests that the needs, which are satisfied no longer, have a motivational effect, which would relate to increasing pay. Satisfying an employee in the short term, but in the future, their needs will increase. (Maslow 1954). Critics have argued that Maslow's theory is arrogant, meaning it is impossible to make generalisations about needs and strengths, because every individual is unique. Maslow's use of "armchair theorising" resulted in often-contradicted evidence.

    • Word count: 1264

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