Pursuing a career as a rep

E5 Pursuing a career as a rep is quite a long process with lots of different stages involved. Stage 1: Research Before you send any forms or fill in any applications you must research any potential position with a certain company. Each individual must check their compatibility before applying. Candidates must make sure thy are old enough as tour operators always have age restrictions which range from 18-25. They must also think about what the tour operator is looking for personality wise. For example, if applying for an 18-30 position some requirements could be that you are young, outgoing and enthusiastic. Candidates must check the times the tour operator requires them to work whether it is maybe just for the summer or all year round as family commitments may prevent them. Canidates could also evaluate their own skills and maybe their strengths and weaknesses for example if they are confident in front of a group of customers when conducting a welcome meeting. Candidates could also investigate what the uniform consists of. The other aspects are the personal qualities such as being a good communicator and be reliable. The other is knowledge of the place where you are thinking of working, knowing for example if the tap water is safe to drink. There are many different ways of researching. You can visit tour operators websites as well as looking through brochures, on the

  • Word count: 1296
  • Level: GCSE
  • Subject: Business Studies
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A report on advising Crusty Bakeries of their discipline, grievance and redundancy procedures.

HUMAN RESOURCE CONSULTANTS A report on advising Crusty Bakeries of their Discipline, Grievance and Redundancy Procedures. .0 Terms of Reference I was requested to submit a report comparing and evaluating Crusty Bakeries Discipline, Grievance and Redundancy procedures against that of Industry Standards by Ms G.More, an experienced consultant. The purpose of this report is to advise our client Crusty Bakeries on how they should deal with the problems above. 2.0 Procedures To carry out this report I needed to research: 2.1 Discipline, Grievances & Redundancy. 2.2 Investigate several trade unions - Labour Relations Agency, GMB, ATGWU. 2.3 Investigate similar organisations - Mothers Pride Bakery. 2.4 Compare Information against other sources - Internet. (2.1) 3.0 Findings 3.1: When studying Crusty Bakeries case study, I noticed that the staff seemed to be unsure about the company's Discipline and Grievance procedure. Statements from staff such as: 'They had had to be reminded through a note in their wage slip' 'Were unsure if suspension without pay could be used by management' 'The memorandum issued did not refer to any appeals procedures' 'No-one remembered when the last disciplinary process was invoked' Tells me that management did not inform staff on the proper procedures. However, it does state that 'The Personnel Manager briefed Supervisors of the

  • Word count: 2736
  • Level: GCSE
  • Subject: Business Studies
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An Investigation and a Report into the Customer Services at Sainsburys.

An Investigation and a Report into the Customer Services at Sainsburys Introduction For my business report on customer service I have chosen to investigate Sainsburys. Sainsburys is a leading UK and US food retailer; although Sainsbury's main business activity consists of food sales they also have interests in financial and property markets. The Sainsbury's group consists of Sainsburys supermarkets and bank in the UK and Shaws supermarkets in the US and employ a total of 172,900 people throughout their company. What is Customer service? Customer service is very important to every company and keeping customers satisfied can lead to a big increase in profit. A survey carried out by NOP showed that reducing customer defections can raise profits by 25-85% and in 73% of cases the organisation in question made no attempt to persuade dissatisfied customers to stay with their company, despite 35% of them saying a simple apology would prevent them from moving to their competitors. Another survey carried out by HENL showed that a 1% cut in customer service problems could generate a 16 million pound profit for a medium sized business over 5 years. This shows that customer satisfaction can actually generate money. Another example of the benefits of keeping current customers satisfied are the surveys produced by TARP and PriceWaterhouseCooper. This TARP survey showed that 68% of

  • Word count: 3402
  • Level: GCSE
  • Subject: Business Studies
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This paper deals with the effects of BPR into an organization. The paper defines the meaning of BPR and states the basic objectives that BPR has.

Abstract 2 ) Introduction 3 2) Relation of BPR with IT 4 3) BPR and Restructuring 5 4) BPR and Cost-cutting 7 5) Future Recommendations 9 6) Conclusions 9 7) REFERENCES 10 Abstract This paper deals with the effects of BPR into an organization. The paper defines the meaning of BPR and states the basic objectives that BPR has. It also refers to the strong relationship between BPR and IT and the most popular BPR methodologies that are used by the organizations. The paper also deals with the restructuring that BPR causes to the organization and the way that BPR affects the employees of the organization. Moreover, the paper investigates the alignment of BPR with the strategic dimension of the organization and explores the possible effects that BPR will cause to the future plans of the organization. Due to the fact that BPR is based in the reduction of costs, in the paper there is an extended reference on possible ways of reducing the costs into the organization. Finally the paper describes the future recommendations for BPR and compares BPR with another approved management technique - TQM. ) Introduction Information Technology (IT) plays nowadays a very important role in our lives. Whether we discuss about our private or professional lives, IT has changed permanently the way we live. IT is one of most common tools that used for the better performance of the

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  • Level: GCSE
  • Subject: Business Studies
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Analysis of a Company: Boots Chemist

Introduction Boots is a company, which own many different companies, which make, sell or offer different products or service i.e. Boots the chemist sells Prescriptions, medicines etc. Product or Service Boots the chemist supply both a product and a service, both of which are of high quality. It has seven major products and service categories, which are Healthcare dispensing, Over-the-counter medicines, Beauty, Baby, Gift, Photographs and Food. Mission Statement Boots the chemists mission statement is 'our vision is to be the world's leading retailer of products and services that help make our customers look good and feel good.' Aims The main aims for boots the chemists are: - > To highly compete against M&S, Superdrug and Tesco. > To provide their product and service to world-wide communities. > To expand their business internationally. > To make their sales as high as possible in order to make more profit than M&S etc to become the leading company. > To make the products they supply more high quality than it already is. Objectives Boots the chemist objectives are: - > To make sure they get to the top of our sales market by competeing at all times with M&S etc. > To open at least one more store world-wide every year. > To make sure their product is wanted world-wide by the use of advertising on t.vs, radios etc > To always meet our breakeven point and make a

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  • Level: GCSE
  • Subject: Business Studies
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The Boots organisation is a public limited company (PLC).

Introduction The business I have chosen is Boots due to my interest in health and beauty products. Boots is a multi-national company. It has branches all over the world including Thailand and Japan. Boots was established by John and Mary Boots. The first ever Boots store opened in 1849 in Nottingham selling herbal remedies for poor city people. One hundred and fifty four years later Boots now owns 700 retail units which have a value of £740 million and a gross income of about £900 million. The Boots organisation is a public limited company (PLC); Boots is a company run by a set of directors and a chairman for investing shareholders. Boots has its shares bought and sold at the Stock Exchange. By this it is open to anyone who trades in this market. When dealing with shares the organisation can issue different types of shares called preference and debenture shares. These shares have a higher status than ordinary shares. Advantages of being a PLC The organisation can become multinational or conglomerates. A good example of this is Boots as they have been bought by BASF a German owned company and due to this they have opened Boots stores in many other countries. Also the organisation can expand to third world countries which Boots has also done. By doing this Boots can use raw materials and nationalise even further. Public limited companies have advantages that they

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  • Level: GCSE
  • Subject: Business Studies
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Australian quarantine

Australian quarantine Quarantine is Australia's first line of defense, protecting our unique environment against exotic pests and diseases. The Australian Quarantine and Inspection Service is a government dept. that (AQIS) inspects incoming luggage, cargo, mail, animals and plants and their products, and provide inspection and certification for a range of exports. Selection process Selection advisory committees when considering who to hire use the following to assess each applicant * Written application * Interview performance * Referee reports/ reference checks * Technical assessment * Security check * Medical tests The selection process at AQIS is merit based. Before applicants reach the interview stage or applicants are only considered for the next step if they meet the selection criteria. Interviews The employment interview is the most widely used selection technique. It's a conversation with a purpose between an interviewer and a job applicant. .interviews can be structured or unstructured depending on the type of interview used. Interview types The type of interview chosen by the employer is determined by a number of factors including: the personal preference of the interviewer; the history and customs of the organization; the cost; administrative/legal requirements. Interview types are Panel interviews The panel interview is used by employers in the

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  • Level: GCSE
  • Subject: Business Studies
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At the end of my internship I got feedback from my manager who explained how I was able to show effective communication within my time at BP.

Transfer-Encoding: chunked While on my internship I wanted to show effective communication. This involved me communicating with my team, working well within my team and giving many presentations to them. At the end of my internship I got feedback from my manager who explained how I was able to show effective communication within my time at BP. Goal - To improve my communication. . Introduce and talk to people who I don’t know. 2. Share ideas with colleagues. 3. Ask for help when needed. Feedback - Being able to communicate effectively was an important part of her’ role, as she was dealing with numerous personnel for whom English was not their first language. In her first week she was tasked with composing an email to send to all the regionally based team members. She proved straight away that her written communications skills were good, although she was naturally looking for reassurance of her emails were as required. By the end of the internship, both her written and verbal communication could only be described as “excellent”. Goal - To improve my ability to ask questions . List down any questions that come to mind during work or home. 2. Do some research on the questions before hand and find an answer. 3. If I cannot find an answer I will ask a college or supervisor. Feedback - When she did have any questions she was happy to ask, and did so in

  • Word count: 543
  • Level: GCSE
  • Subject: Business Studies
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Primark Sales Assistant Personal Qualities

Transfer-Encoding: chunked Primark Personal Qualities – Business Coursework Personal qualities Sales assistant Supervisor Good communication skills Conflict management and resolution , people skills Ability to work within a team Technical skills – till systems and figures Ability to work within timescales Interview skills Ability to work under pressure in a busy environment Coaching and motivational skills. An awareness of customer care Template format: As a retail sales assistant I had to have… skills which enabled me to…. Now I am supervisor I will have to… because a part of my new role will be… * This will enable me to…. * If I do not …. then ….. will happen. As a retail sales assistant I had to have good communication skills which enabled me to communication effectively with customers and colleagues. Now I am a supervisor I will have to have excellent communication skills and be able to communicate clearly and concisely instructions to the retail sales assistants so they are able to complete the task to a high standard . I will also have to give feedback to retail sales assistants on their performance . If I do not communicate clearly the retail sales assistants may be unable to complete their tasks to their highest possible standard and may use the grievance procedure if they fell they do not understand the tasks/

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  • Level: GCSE
  • Subject: Business Studies
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Job Interview Questions with analysis

Transfer-Encoding: chunked Business studies department Unit A244 Business and You Interview Question Links to Why is it appropriate to the role of retail assistant? 1. Why did you apply for the job of retail assistant at Primark? * In the job advert it asks ‘Do you have a passion for fashion?” * In the job advert it asks for “good communication skills” * In the person specification asks for “good communication skills” * This is an open question , this allows the candidate to give a detailed response on why they believe they are the most suitable candidate . This is also an opportunity for the candidate to demonstrate their communication skills. * This question is simply to answer and allows the candidate to relax into the interview , this is important because the candidate may be nervous so it is best to calm their nerves to ensure they complete the interview to the highest possible standard . * The interviewer can assess the quality of the communication skills and rank the candidates from this . This is important as when the candidate starts working at Primark they need to communicate clearly with the other members of staff and the customers . The customers needs to understand what is being said or they may get frustrated and leave , this would lead to a loss in sales . Having good communication skills is a key part of being a retail sales

  • Word count: 3025
  • Level: GCSE
  • Subject: Business Studies
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