Employee Motivation in Business Organizations: Theory and Practice at Tesco and Walmar
BA 501 Organizational Behaviour EMPLOYEE MOTIVATION IN BUSINESS ORGANIZATIONS - THEORY AND PRACTICE AT TESCO & WALMART - Lorena Gamez Alex Heusener Janine Jaeschke Schiller International University Fall 2006 November 21, 2006 TABLE OF CONTENT INTRODUCTION 1 APPLICATION OF MOTIVATIONAL THEORIES 2 TESCO VERSUS WALMART 3 Maslow's Hierarchy of Needs 3 Herzberg´s Two Factor Theory 5 CONCLUSION 6 SOURCES 7 INTRODUCTION Motivation originates from the word "move" and refers to the internal drive necessary to guide people's actions and behaviours towards the achievement of some goals. It is the force that makes people do things, which results from individual needs being satisfied (or met) giving people the inspiration to complete the task. Motivation is a multiple-step process that moves a person towards a goal. However, motivated behaviours are voluntary choices controlled by the individual employee. In a corporate environment, the supervisor (motivator) wants to influence the factors that motivate employees to higher levels of productivity. Motivation and Performance Management usually go hand-in-hand. Performance Management consists of all activities that ensure that goals are consistently being met in an effective and efficient manner. The focus of Performance Management can be placed on the performance of the organization as a whole, a single department,
Identify the main types of organisational culture and discuss, with reference to a business you know or have worked for.
TASK 1 Identify the main types of organisational culture and discuss, with reference to a business you know or have worked for. Discuss the impact of corporate culture on the individual and/or team within that organisation. You should explain how you perceive cultures are formed, discuss whether or not cultures change or can be changed and why this might in some, if not all cases, be desirable. Cultures of organisations are the patterns or behaviour and value systems that characterise an organisation. It refers to the shared beliefs and written and unwritten policies and procedures that determine ways in which organisations solve business problems. The Organisation's culture is wholly concerned with the way in which people within the organisation interact with each other and the typical patterns of interactions that develop over time. All organisations have cultures to some extent, although only a small number have a strong culture that is highly visible and which affects the behaviour of employees and other shareholders. Buchanan and Huczenski (1991) suggested that firms with a strong culture and a small or no 'culture gap' are most likely to perform effectively as this means that the difference between the culture the company possesses and the kind Senior Management would like is of a lesser degree. Different organisations have different corporate cultures which can
Does Money Motivate?
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Stress in the Work-Place
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applied business
Customer service and consumer protection My name is Mohammed Rizwan I am making the report the report is for my visits to M&S and the date is 11/01/07. This report is for the management of marks and And I will report the findings from my visit. The purpose of my report is to show improvements to M&S customer service. First I will give a description of what customers are and the type of customers shop at M&S. A customer is someone who goes and purchases a good or services from an organisation. There are two types of customers internal and external. Internal customers are customers that work within the organisation that sell the goods and service such as the employees. External customers are customers that buy the goods and services but are not in the organisation such as the members of the public. I believe that M&S customers are mostly external because of their friendly service and uniforms. Customer service is the provision of service t the customer before, during and after a purchase this is important because a better customer service can differentiate you from the your competitors this is important to M&S because it means that the customers that they have will enjoy the quality of their products and also will feel Happy because of the friendly service. Customers expect from M&S quality of the products that they sell and a good customer service where they can get
