Human Resources Functions - Training and Performance management - Next

Human Resources Functions E7 * Training And Performance Management in depth: * Key aspects of training and development programme: * Training and career development: Next feel that Staff training is essential if people are to continue to be efficient members of the organisation. It will: * help employees achieve maximum efficiency in their current jobs; * help the organisation meet its targets for developing and keeping people with the right skills to meet future needs; * Balance the needs of the individual with those of the organisation. It is no longer true that a job is for life and workers may need to be trained several times during their careers. The nature of their jobs will almost certainly change over time and it is likely that workers will move to other jobs, either in different organisations or through promotion within the same organisation. It has often been the case that in harsh economic times training is one of the costs that can be cut immediately with no obvious short-term effects. This, however, is a short-sighted policy with predicted shortages in skilled labour training should be seen as an investment. Next believe Training should begin as soon as a new employee joins an organisation. It can take the form of: * a general induction programme which introduces the member of staff to the organisation, its facilities, its people, rules and

  • Word count: 9528
  • Level: GCSE
  • Subject: Business Studies
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Study and compare the wage incentive schemes prevalent in the service sector.

Objectives of this study To study and compare the wage incentive schemes prevalent in the service sector. Plan of work This project essentially consisted of two parts : The first was a literature review where we observed the existing studies on compensation plans, wage incentives, their relevance and the problems faced. The second consisted of interviewing employees of different firms in the major service industries in India to disseminate particulars of the incentive schemes offered in the respective organisations. This report is the culmination of our findings and learnings. Herein we showcase the data provided and also give our inferences regarding these. Literature Review Compensation by Milkovich, George T ; Newman, Jerry M is largely based on the concept of equity. This book illustrates various pay models in which equity takes on many and varied forms. Different sections of the book take up a different component of equity (Internal, External and Employee Equity) and discusses the major compensation issues requiring resolution. It also covers employee benefits and the administrative issues in compensation. Compensation Management by Henderson, Richard I is divided into three parts. Part 1 provides a big picture review of compensation management and the reward system of an organisation. Part 2 contains a micro-analysis of compensation in organisations. I describes

  • Word count: 9487
  • Level: GCSE
  • Subject: Business Studies
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For this project I am asked to explore one certain company and see how it well it performs in the open world. I am doing my project on Barclays Bank. In addition to this, in this project

Contents CONTENT PAGE NO. Introduction 3 Customer Service (E1) 4 Provisions of customer service 5 Business objectives (E2) 10 SMART objectives 13 Objectives of BARCLAYS 14 Customer service skills and communication 14 Consumer protection legislation (E3) 21 Improving customer services (E4) 26 Presentation on BARCLAY's customer service (E5) 30 Approach to assembling and analysing info about BARCLAYS (C1) 33 Questionnaire 34 Analysis of questionnaire 35 Results of questionnaire 36 Logical analysis of the effectiveness of customer service within BARCLAYS (C2) 41 SWOT analysis 42 SWOT analysis of BARCLAY's customer service 44 BARCLAYS and good practice 45 Techniques used at BARCLAYS (C3) 46 Suggestions for improving BARCLAY's customer service (C4) 48 Provisions of customer service and how it is monitored (A1) 50 Introduction For this project I am asked to explore one certain company and see how it well it performs in the open world. I am doing my project on Barclays Bank. In addition to this, in this project I will find out facts about Barclays, and how it provides a service, whether I think their method is successful and I will observe and then analyse the company's customer service. I will do the above by: * identifying and

  • Word count: 9415
  • Level: GCSE
  • Subject: Business Studies
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The stages involved in recruiting new staff.

Vacancy When looking for a potential applicant needed for a job a workplace these are the step taken. In order starting with the first thing that would be done and the last thing done. . Recognise the need for a vacancy to be filled 2. Draw up a "Job Description" 3. Draw up a "Personal Specification" 4. Advertise the Vacancy 5. Accepting Applications 6. Short listing 7. Interviewing 8. Choosing best candidate 9. Carrying out Induction. Recognise the need for a vacancy to be filled The reason behind a vacancy needs to be filled might be due to one of the following reasons. . Someone has retired. 2. Someone has been fired or voluntarily left the job. 3. Someone is on maternity leave which is twelve months and paternity leave which is two weeks only. 4. The company/business/firm is expanding 5. There is a need for people with different skills such as web designers. 6. Someone has been promoted therefore another person will be needed to fill the vacancy. 7. Start-up of the business is another usual reason behind needing new people for the job. 8. Finally if someone is ill and need another person for cover. Job Description A job analysis can be used to create a job description. The job description will describe how a particular employee is to fit into the organisation. A job description could be used as a job indictor for applicants. Alternatively it could

  • Word count: 9292
  • Level: GCSE
  • Subject: Business Studies
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Knowledge of the responsibilities covered by the human resources function with in the business, showing a thorough understanding of the importance of these resources to the business: This is demonstrated throughout

HUMAN RESOURCES E1- Knowledge of the responsibilities covered by the human resources function with in the business, showing a thorough understanding of the importance of these resources to the business: This is demonstrated throughout Introduction Human Resource planning is how businesses recruit, retain and manage people (employees/workers). Businesses need make efficient use of people because they are one of the key resources businesses have. In order for a business to achieve it's objectives they must plan their human resources in the manner of finding the right type of people with the specified qualifications and training to meet the specifications of the job, in other words "the right employee for the right job". (Heinemann AVCE business) H.R. planning also deals greatly with forecasting the workforce requirements of the business for future years. H.R. planning involves finding out how many employees a business will require in the future as well as the type of employee. In the context of Shipley College HR planning means understanding the local demographics and skills shortages. HR planning is important to Shipley College because in order to attract students, Shipley College must plan for what type of students will study here and what they will want to study. This links to R and S and involves what types of tutors are needed with different specialist skills.

  • Word count: 9291
  • Level: GCSE
  • Subject: Business Studies
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Introduction to how business works?

Introduction to how business works? In this project I will investigate how a business works, my project will cover the following areas: Aims and objectives Functional Areas Equal opportunities Organisational structures Communication Customer services For this project I will be focusing on one particular business, this is Philip Markham Ltd. It is a family run business supplying classic menswear since 1900. The company has 20,000 private customers that order directly from the company and the company also supplies its goods to department stores and exclusive menswear retailers across the country. All business customers have private accounts with the company. The main activities of Philip Markham are to make high quality clothing, and to sell clothing to its customers. Aims and Objectives What is an aim? An aim is a long-term goal. All businesses have these targets to help them develop and progress. What is an objective? An objective is part of an aim that has been broken down into smaller steps. This makes the aim easier to achieve and can measure how near the business is to achieving this aim. An Aim Objectives The purpose of aims and objectives The purpose of aims and objectives is to provide the business with an overall goal to reach; the objectives break down the aims into easier, shorter-term, targets for the company to reach. All departments

  • Word count: 9197
  • Level: GCSE
  • Subject: Business Studies
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Performance management - Tesco's needs to mange the performance of its employees effectively if it is to remain as the UK's leading retailer and maintain a competitive edge.

3.6a Performance management Tesco's needs to mange the performance of its employees effectively if it is to remain as the UK's leading retailer and maintain a competitive edge. This means that there must be an effective management control exercised at both individual and organisational level. A range of processes and techniques are placed within all Tesco stores and in the Tesco offices, which allow individual employees to know how well they are doing, and for managers to be able to monitor how well their subordinates are performing. Performance monitoring provides information, which is of value for identifying future training or promotion opportunities, and areas where insufficient skills or knowledge could be deemed a threat to an employee's efficiency. Tesco's managers exercise control at an individual and organisational level through: Planning by setting objectives and targets. Establishing performance standards. Rectifying mistakes and taking action. Monitoring actual performance. Comparing performance against targets. 3.6ai Management by objectives The process described above contributes to management by objectives, in which the performance of the individual and Tesco's is consistently being measured against objectives and targets, which have been agreed jointly by managers and employees. An objective relates to something, which is to be achieved by a team

  • Word count: 9029
  • Level: GCSE
  • Subject: Business Studies
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Customer service in Halifax

CUSTOMER SERVICE IN HALIFAX Customer service Customer service is any part of the service that customers receive from the staff of the business. It is also a way in which the organisation deals with its customers. Businesses need their customers to buy their products or use their services in order to survive and make a profit. The way that they treat their customers is therefore very important. Many businesses have a policy of customer service, which involves putting the customer first in all situations. Customer service involves: * Making sure the product range is available to the customer * Making sure the product is safe and reliable * Providing information about products and being able to give advice * Making sure the product range can be delivered if necessary * Providing credit facilities where appropriate * Providing after sales service guarantees It should be the aim of every business to provide the highest level of customer service. There are laws, which provide protection to customers buying products. Businesses should know what their obligations are under these laws.it will help them maintain a high level of customer service. Why customer service is important in Halifax Customer service is important to Halifax because it brings in profit (the more customers the more the profit). The customers provide income to Halifax. Halifax does so much advertising

  • Word count: 8864
  • Level: GCSE
  • Subject: Business Studies
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Tesco's organisational structure

Task 1 Organisation: TESCO plc Our Mission TESCO is a company, which is dedicated to professional management of both people and property. They are committed to each other through mutual respect and support. We realize the importance of individual growth in order to strengthen the whole. They invest in the development of the individual through training, education and reward. TESCO is committed to serve our owners, our residents, agencies and each other with integrity, fairness and honesty. They seek a balance between preservation of our resources and realization of profit. TESCO's strive to combine accuracy and reliability with accountability. TESCO is a caring organization that endeavours to exhibit PRIDE IN EXCELLENCE AIMS AND OBJECTIVE > TO INCREASE PROFIT: TESCO 's profits have topped analysts' forecasts, coming in at £1.4bn, with turnover up 11.5% at £28.6bn. Britain's biggest food retailer also said it had achieved its target for emerging markets as underlying operating profits rose 78% to £212m. Analysts had forecast that the underlying pre-tax profit would be between £1.33bn and £1.39bn. Six years ago, TESCO launched a four-pronged plan to drive growth in food, non-food, and retail services like banking and overseas hypermarkets in places like Asia and central Europe. > TESCO expands TESCO has been expanding more than ever for previous six

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  • Level: GCSE
  • Subject: Business Studies
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Human Resources Assignment - Sainsburys.

HUMAN RESOURCES ASSIGNMENT- SAINSBURYS INTRODUCTION Sainsbury is a very large company. It is formally known as J Sainsbury Plc. It is a public limited company, meaning that this company can offer their shares to the public through the Stock Exchange. Sainsbury have many branches throughout Britain and they are well known by the general public. Sainsbury's offer many products such as food, grocery and other household products. They sell other brand name products as well as having a line of their own products on offer, which are often cheaper than the brand names. The Sainsbury's branch used to carry out my research is located: * Hayes Retail Park Coldharbour Lane Hayes UB3 3EX * Contact Number: 0208 561 3321 In this branch there are approximately 450 people employed there, and around 315 of them work part-time, that is about 70%. This means that there are only around 135 people who work there full-time, that is the other 30%. As for gender, there are many more females who work there than males, as a percentage, about 60-70% are female and 30-40% are male. Next door to this Sainsbury's is a Homebase store also run by the people that run Sainsbury's, it is part of the Sainsbury's chain. This store sells products that are needed or can be used to decorate the house or garden and even DIY goods. This is good because Sainsbury's have another way making

  • Word count: 8843
  • Level: GCSE
  • Subject: Business Studies
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