Organisational change.
The author Gareth Morgan, uses a metaphor when describing organisational change. The title of his book "Riding the waves of change" suggests that change is a very dynamic process and for like surfers, managers and their organisation have to ride on a sea of change that can twist and turn with all the power of the ocean. The ocean representing the organisations internal and external environment. John Harvey-Jones (1993, p21) once said organisations need to 'adapt or perish'. This is still as relevant now as it was in the 1990s. Change is due to a number of internal and external triggers. External triggers include, political, economic, social, technological and environmental factors and an increase in competition. Internal triggers are changes within the organisation. Change is now a major issue in which organisations, managers and their employees have to face. Organisations who fail to adapt to this dynamic environment in a suitable and appropriate manner, could face organisational failure, causing problems for individual jobs and careers. Managers need a pro-active mindset where they need to anticipate and confront challenges of the future, rather than manage in relation to events that have already occurred. When facing organisational change, managers must consider the people whom the change is affecting. These would include the people within the organisational environment,
Operations Management.
Diploma in Management Studies Module: Operations Management Assignment: This report reviews and evaluates the operations management of carrying out programmed food hygiene / health and safety inspections of commercial premises within Cherwell District Council. The report also aims to: - . Analyse the type of operations and operating processes in place for commercial premises inspection. 2. Identify and evaluate some of the major strengths and weaknesses of the Operations Functions. 3. Review the extent to which the Operation Functions supports the broader Business Strategy of the Department. 4. Make recommendations to address some of the shortfalls identified. Student: Shamsul Islam (Word count: 2,410) Contents .0 Introduction 2.0 Corporate Strategy 3.0 Operations Manager's Task 4.0 The Operations Process 5.0 Performance Objectives 6.0 Quality Management 7.0 The Cost of Quality 8.0 Resource Management and Planning 9.0 Conclusion 0.0 Recommendations .0 Introduction Cherwell District Council's Environmental Services Department (ESD) delivers a wide range of diverse services ranging from offering advice to closing and prosecuting businesses for failing to comply with environmental health legislation. There are around 3745 commercial premises within Cherwell District Council of which 1218 will require an inspection between 1st April 2003 and 31st March
Scientific Management.
Scientific Management Representatives of capital supporter scientific management. It proposes to increase industrial output by managing labour scientifically. But organized labour does not want to be scientifically managed. It is not keen about being managed at all. It exists, in fact, to manage itself. Labour controversies, as carried on by the American Federation of Labour, are demands for a "voice" in the settlement of conditions of work. But this demand is not recognized by capital as a principle. It is only recognized as a necessity when labour, through superior strength, secures its demands in this trade and that. The concession to labour of a voice in determining conditions of work means by implication to capital that management as a whole is still in its own hands; it also means that its actual title to superior, or ownership rights, is not in question. The Industrial Workers of the World leaves no doubt in the mind of capital that it claims only a voice in the management of industry. It makes its fight on the grounds of labour's sole ownership, as well as right, to sole management in all that labour produces. Every strike, every difference between organized labour and capital, is an attempt of the former to wrest management, or some degree of management, from the latter. Whether it is an A. F. of L. or an I. W. W. fights, there is in each and every one this issue
Role of human resources.
Task 2 - Role of human resources People, or human resources are the most important resource in any organisation and, not surprisingly there is a direct link between the quality of the workforce and commercial success. To succeed, an organisation needs staff who are committed to meeting its aims and objectives, equipped to do so by adequate training motivated by management to achieve their potential. It is the job of human resource management to recruit, develop and maintain quality staff. Within a small business of maybe 2 or 3 employees the responsibilities ill lie with the owner of the business. While smallish companies have one person who's job it is to look after issues relating to staff. Large organisations with many employees on the other hand will have a whole section devoted to personnel. The main purpose of the human resource department is to recruit, select, train and develop staff. This means finding the people, training and developing them to they can achieve their full potential and creating systems that achieve high levels of morale and motivation. The purpose of personnel administration is to provide and develop systems to carry out these functions and to maintain accurate personnel records as required by law. Many records are now stored on computer and HR departments have to be very aware of what they can and cannot do with the information under
Time Management
Table of Contents Time Management 3 Time Management Audit 3 Analysis 4 * Weekly Time analysis 4 * Pie Graph of weekly time analysis 4 Taking Action 6 Conclusion 7 Appendices 8 Time Management "Time is a scarce resource. It is irreplaceable and irreversible." (Adair, 1988, p1). Time Management is an effective way of organizing how time is spend by putting main priorities ahead of others and keeping track of what needs to be done, to make efficient use of time. It is important to manage your time so that you know what needs to be done and how to be prepared for each days work so that your goals can be achieved. Time management is also effective for employees. For employees who manage their time effectively, it becomes much easier for them to complete their tasks on time. This is because they know what has to be done, what their priorities are and when to do them. There are many ways to manage your time efficiently, but before this can be done, an analysis is required to identify how you spend your time to see what you need to improve. The steps to do this include a time management audit, which is a process on the use of your time, then an analysis to identify how you are currently using your time. After this has been done, the actions which are required to manage your time more efficiently should be discussed to conclude how it will assist you to manage your
Training and development.
.4 Training and development: An important part of manpower planing is the continual review, identification and update of training and development programmes. The reason for this was the recognition by investors that a key route to competitiveness is through information and communications technology. In a knowledge economy training and development is considered much more valuable than before. Companies that train and develop its employees are well placed to add value to products and therefore gain competitive advantage. This is true for the individual business is also true for national economies, and this is one the major reasons why the government have placed so much importance on education, training and development, especially on information and communication technology. Boots Each year Boots spends millions of pounds on the training and development of its staff. Not only is that an investment in the businesses but this also means that Boots staff gets to enjoy their job more. Staff development is a key part of the company's success. With out committed, motivated and fully trained staff, Boots could not have become as successful as it is today. Boots Group policy provides: * All necessary training for new transferred or promoted employees. * Training in health and safety and in legal and social responsibilities at work. * Individual training to
Use of computers in teaching and training.
Use of computers in teaching and training Use of computers in teaching and training Computers have become an integral part of modern day life and are becoming increasingly important as teaching and training tools. In the work place and many educational institutes computers and networks have become commonplace. This allows companies and educational establishments to utilise many possible computer training and education techniques. Today the use of computer based training and education covers a very broad spectrum of uses. This essay will explore the use of computer based education and training in the area of staff training. The advantages and disadvantages of this computer-based training will be discussed and the facilities available will also be explained Many companies now use computers in staff training and education. Computers are used as both a resource to present information and as a tool to develop practical expertise in staff. Computers can be used as a resource to present information because of presentation programs such as Microsoft PowerPoint. This presentation package can be used for basic training such as an employee induction, the presentation could give information about the company and what the employees will be doing. Computers can also be used as tools because they can help develop employees practical skills e.g. an employee who would be working with
What is customer service
What is customer service? Customer service consists of the various ways in which a business looks after its customer. A business that wants to provide a comprehensive high quality customer service must be aware of, and be able to analyse, customer needs, and also to set up systems to ensure that those needs are catered for from the first enquiry to after-sale service. Customer service consists of a wide range of activities. The purpose of these is to make sure that customers are happy and will return again and again. Every business should remember that customers are the factors, which affect demand for the product. It is one of the greatest importance, therefore, for the organisation to know its customers- who they are, what they need and how it can satisfy those needs. Customer service is one of the most important ingredients of the marketing mix for products and services. High quality customer service helps to create customer loyalty. Customers today are not only interested in the product they are being offered but all the official elements of service that they receive from the greeting they receive when they enter a retail outlet, to the refund and help that they receive when they have a complaint about a faulty product that they have paid for. Introduction to Sainsbury's Sainsbury' is a high class retail store that supplies to a wide range of products mainly dealing
Within a business there are the different departments: marketing, finance, human resources, and administration. Each of the departments have there own aims.
Within a business there are the different departments: marketing, finance, human resources, and administration. Each of the departments have there own aims. Within a business there are the different departments: marketing, finance, human resources, and administration. Each of the departments have there own aims. These aims can lead to a businesses success or failure depending on whether the aims/objectives are met. Some departments have the same aims as the others, for example finance and human resources may both have the aim to be a good employer. But this aim is achieved in a different way by each department Finance The main aim of the finance department is to make a profit in order for the business to survive. If the business is trying to survive the finance department must find a source of finance. This can be internal (within the business) or external (external sources out side the business). A source of finance that is internal includes the business profits and selling assets from the business (selling something the business owns, in Cadbury's case it could sell a business that they own e.g. sell Dr Pepper to Coca-Cola). External sources of finance are from a bank or building society. If the business requires a huge amount of money (e.g. Thousands) a loan or mortgage will be arranged with the bank. But if only a small amount of money is needed an overdraft can be
