people in organsation

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Business studies coursework

 

                                                                            By Adam khelifi

Pass 1:

Job Description:

The Customer Support Assistant will report to the Customer Service Manager and provides assistance to other members of the team. After appropriate training, the role will include:

o Administration of account applications ( computing skills , accounting skills )

o Telephone support to clients  ( helping customers with their enquiries) .

o Online support to clients – involving replying to emails within 10 minutes of initial enquiry

o Processing client cash deposits and refunds

o Resolving client issues

o Generate letters for new and prospective customers

o Liaison with other departments – dealers, compliances, management

o Other general office duties (faxing and printing paper)

Required skills & abilities:

We are looking for an individual that has prior Customer Support experience. Experience of handling client money and knowledge of money laundering procedures would be of particular benefit. The candidate should preferably be a student with experience of dealing with retail customers. Any experience of financial spread betting would be a bonus.

Candidates should have excellent interpersonal skills; ability to work calmly under pressure; a clear and pleasant telephone voice and a friendly, helpful manner. Excellent written English and typing skills also required. Candidates fluent in additional languages will take preference.

Personality is key to this job as you will have to work closely within a team. We are looking for a lively personality to fit in with a hard working team.

Qualifications:

You should have minimum grade B in English and Maths GCSE. Typing should be a minimum of 45-50wpm. You should be computer literate and adept in using Outlook, MS Word, and Excel.

                                    Starting salary £21k

Location                       London

Job type                       Permanent

Contract Length             N/A

Salary / rate                  £21 000 per year

Start date

Pass 3

The following are the terms and conditions of employment in a selected organisation:  

 

Contracts of employment         A legal agreement between employer and employee that states the terms and conditions of employment eg. Holiday and pay     listing the rights and responsibilities of workers.          

Payment terms        A contract which will state your salary, how often you will be paid and the method of payment.          

Probation        During this period, employees may be paid a lower salary and less notice will be required on either side to end the employment.          

Disciplinary procedures         States what action the employer will take if there is a problem with an employee.          

Grievance procedures        Tell employees what action to take if a dispute cannot be resolved informally and if the employee feels there is a legitimate complaint.          

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Annual leave         All full-time employees have the legal right to a minimum of 20 days paid holidays a year also part-time and temporary employees must by law be treated in the same way.          

Maternity leave        Pregnant women automatically qualify for maternity leave for a minimum of 26 weeks.            

Notice and termination        There is a minimum amount of notice that the employer has to provide if the contract is terminated. This allows him to find another job or for his employer to replace him.          

Redundancy        This is a situation where a person is dismissed because there is no ...

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