• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month
Page
  1. 1
    1
  2. 2
    2
  3. 3
    3
  4. 4
    4
  5. 5
    5
  6. 6
    6
  7. 7
    7
  8. 8
    8
  9. 9
    9
  10. 10
    10
  11. 11
    11
  12. 12
    12
  13. 13
    13
  14. 14
    14
  15. 15
    15
  16. 16
    16

Research objectives for Somerset house.

Extracts from this document...

Introduction

MARKET RESEARCH Research objectives Research objectives involve finding out about the market type and what is going on in the market. Somerset house wants to find out what age group visit the galleries and what attracts them, this will enable Somerset house to find out which age segments don't visit and which age groups to aim for in the future and how to attract them to visit the galleries. Somerset house has to find out whether its customers are satisfied with the service they receive at Somerset house and if not why? And how can it be improved to meet every bodies needs. Customers can be unsatisfied for a number of reasons for expel poor service or customer service, if this is the problem Somerset house can improve its customer service by training its staff. Solving the problems may lead to more customers. I want to find out what age groups visit Somerset house and how I can increase, encourage and attract other age groups to Somerset house, currently Somerset house has a larger number of over 55+'s customers who are mostly intersected in the galleries. I want to attract younger generations to Somerset house but not the young kids who will turn the area into a play area, running about and making noise which may conflict with the older generation and cause them to leave. I will have to develop a strategy that will attract both generations to the same area to use the same or different services. These include the ice rink, music events and fire works displays, which might attract different generations and increase the public's awareness of Somerset house and increase the chance of them visiting the galleries. Another objectives is to increase repeat customers and improve the public's image about Somerset house at the moment there is little repeat customer, Somerset house can improve repeat customer by publishing a programme brochure for the different seasons of the year which lists the events that will take place. ...read more.

Middle

This would attract many parents therefore leading to an increase in the sales and number of people visiting Somerset house. It would also improve the public's image of summerset house being a place of births, deaths and marriages. The other market I would like to explore is the market of the younger generations; this would be good customers if they were pleased with the service they receive, as they are most likely to tell there friend about what they have seen or how good and spectacular the event was and then may be come back to visit again. Which h would form repeat customers and increase sale. Competition Somerset house does not only compete with museum but also other restaurants and gold and silver shops in inner London. Somerset house does not only compete locally but it also has national and international competition because of the single market in Europe, this causes even a greater threat to Somerset house as museums can enter the UK museum freely. Its many competitors in the museum industry include the natural history museum, national gallery, science museum, British museum imperial war museum and madam Tussauds etc. Most of these museums due to recent government legation offer free entrance to the public at all times yet they have a competitive advantage over Somerset house. But still to most of the upper class people it looks like they are getting a better service because they are paying. There is also a problem as Somerset house has to prove to the public that the service the public will receive from Somerset house is worth the money, Somerset house could do this through product differentiation, adding valve to the service they provide. The other competitors are the restaurants located in London; these compete aggressively with Somerset house the location of Somerset house gives it a completive advantage. Whole market development The market for museum is changing from the static's in my secondary research you can see that at in the early 1990's ...read more.

Conclusion

The graph above shows most tourists are overseas visitors to the UK, since internal trade was improved the UK receives loads of tourists and the remove of trade barriers and the introduction of a single currency in Europe has add to the number of tourists visiting the UK. You can also see from the graph that there are a total of 148 million tourists who are interested in day trips; this may include trips to museums which work as an advantage for Somerset house. I will have to gear my strategy to attract a large proportion of these tourists. This graph shows major tourism receipts the USA is the major tourism receipt with the UK at the bottom. Tourism in the UK economy Economic indicator � billion Tourism share domestic 838 3.6% Consumers spending 523 5.7% All export 351 4.5% Services exports 60 26.5% The most relevant data from this table is the service exports, services that the UK provides to tourists. It shows that the service usage by tourist's accounts for 26.5% of the U.K. economy and this figure is increasing yearly. Months of trip Months U.K. trips % Residents over seas visits % January 6 6 February 7 5 March 7 7 April 9 9 May 9 9 June 7 8 July 9 11 August 12 12 September 7 9 October 8 9 November 7 7 December 11 8 From the table above u can see that in the winter time trips to UK places are high in the wintertime. Which will be advantage if am to promote the ice rink as a winter activity, this might attract a larger number of UK day-trippers and increase my sales. Also from the table I have highlighted the importance of having a summer activity, though the numbers of UK residents going abroad are high there is a large majority of people who remain in the UK for there holidays not forgetting those who come from abroad to visit the UK. Candidate no:1541 ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE Marketing and Markets section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE Marketing and Markets essays

  1. I have been asked to produce a marketing strategy for an existing or new ...

    Price Product Promotion Place 3.6.4.1 The price part of the 4P's Price is the only aspect of the marketing mix that directly affects the revenue; all other aspects involve costs. Therefore, it is extremely important to get the right pricing strategy.

  2. For this project I have been instructed to come up with a marketing strategy ...

    youth in which 100% of people had chosen this plan, but in the more mature consumers they said that they would probably choose a "pay monthly" system as they would not be bothered with the hassle of "toping up" every time they ran out of call time.

  1. Marketing Thorpe Park and London Dungeons.

    Thorpe Park welcomes the most fearless thrill hunters as well as family adventurers. Offering high-speed thrills and big splashes. Unleash the dare devil within and take on the loops, spins, vertical drops and incredible speeds of the nation's Thrill Capital.

  2. Marketing plan

    This can be something stylish or something idiotic. This gesture should still be spoken of and be communicated to potential customers. Interest Monaco will on a regular basis organise an event. This doesn't have to be big. Desire Monaco will make use of many photos everywhere.

  1. Business- Open retail store

    because people have to be hired and have to have good personal skills as they have to approach the sample personally. Another way of getting my questionnaire filled out I could also get my questionnaire filled out by using telephone survey, because I could ask the questions over the internet and get direct answers.

  2. Setting up an African restaurant on the Quayside in Newcastle.

    Ideally when my business expands I would like to turn into a PLC because I can have greater borrowing power and have limited liability. The Marketing Concept In order to effectively launch my business I must develop a good marketing strategy.

  1. Investigating Market

    First challenge for a business is to find set of customers and to identify their needs and so that appropriate goods and services can be developed. Once the businesses have decided on a product, then all the other elements of marketing mix can be engaged to meet customer needs.

  2. Marketing research - To decide which products and services will be available in my ...

    pay more money to have many different foreign beauty treatments performed on them. As part of my research I created a questionnaire for the customers in my target market to complete. I asked the question "What do you spend the most money on?"

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work