Segmentation at Haagen-dazs.

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  1. SEGMENTATION

Haagen-Dazs based on three main segmentations to target their market. These segments consist of demographic, socio-cultural and psychographic.

First, we look at demographic segmentation. Haagen-Dazs splits the market into groups based on income. They focus on consumers who have higher income to spend on luxuries such as their super-premium ice cream. They also separate the market based on age and aimed on the adults. Even though they do not segregate flavors by gender, they do tend to give marks for romantic and sensuous image of ice cream. Besides, they highlight the indulgence and pleasure related to sex.  
        The second one is the socio-cultural segmentation. Different cultures and nationalities have different needs, especially in foods. European people have preferences in alcohol drinking; Japanese people are famous for their tea arts. On the other hand, Islamic countries are negatively sensitive with luscious images while Westerners express their enthusiastic for romantic. Observing carefully the socio-cultural can really give Haagen-Dazs a good tool in catching their target markets.

The third one would be the psychographic segmentation. In psychographic segmentation, Haagen-Dazs divide buyers into group based on lifestyle and have their eyes on those buyers who take pleasure in the lavishness and indulgence linked with the brand. Haagen-Dazs had established an ambience behind its cafes which uses furniture that is comfortable and in deep shades of browns, burgundy and red to add a feeling of insulate and familiarity.

  1. TARGET

Decide not to completely follow these segmentations; Haagen-Dazs has narrowed down its business to carter to two main target markets. The first segment is affluent, pleasure seeking adults who are generally brand conscious, innovators and trend followers. Second is the market of health conscious, young adults who are interested in desserts but prefer natural ingredients and low fat substitutes. By identifying only two target segments and focusing on a small but profitable segment of the market, Haagen-Dazs is practicing a niche market strategy.

4.     POSITIONING

Haagen-Dazs positioning is mostly based on its product and service differentiations. They uphold their high quality and luxurious ice cream by using special selected ingredient. They also ensured that fresh cream is used for a rich creamy flavor and there is no excess air. While most of other companies test their product quality only within their manufacturing processes, Haagen-Dazs seriously bring it a step further to ensure that quality tests take place at every stage of production by visiting and testing ingredients suppliers, checking manufacturing processes and equipment daily, tasting ice cream in-store. There is clearly strong evidence to its product quality and that value will be perceived later as a testified commitment in the market.

In addition, Haagen-Dazs associates its brand with luxurious tastes by using best ingredients from around the world and ensuring fresh cream is used for a rich creamy flavor, fresh skimmed milk for body and texture and fresh egg yolk for delicate flavors. As a matter of high quality product differentiation, they advertise that their ice cream is ALL ICE CREAM.

Haagen-Dazs positioning is also based on image differentiation. This company use deep maroon & gold logo to provide strong brand recognition and image differentiation. This logo is communicated through advertising that conveys their brand’s personality which is various exotic flavors. Combining with the ambience of each Haagen-Dazs café shops, it is brought to the most exclusive status ice cream company in world.

VI. SWOT ANALYSIS

  1. STRENGTHS

Developed brand with an attached history of perfection and luxury

Strong market position

Intelligent market targeting

Use the finest ingredients to deliver product excellence

Vastly invested in consumer research

Used creativity and innovativeness to support brand identity

Strong advertising campaigns

        

  1. OPPORTUNITIES

Market for ice cream products getting larger

The behavior of eating outside is increasing

Multicultural environment 

V.   MARKETING MIX

Marketing mix plays an important role in the overall marketing strategy of a company. Nobody can deny that a good marketing mix means a strong competitiveness of a company. In this situation, Haagen-Dazs can be considered as one of plenty successful companies employing a very tactical marketing strategy. Due to the characteristics of ice cream industry, Haagen-Dazs product is determined as a combination of physical products and services. Thus, the marketing tools being used include seven Ps that are going to be analyzed in more details below.

  1. PRODUCT

         Haagen-Dazs offers to customers a wide range of products. Basically, there are seven different classifications for their products. It includes ice cream, reserve, light ice cream, sorbet, frozen yogurt, bar, and novelties (shop specialty). Under each classification, there are many other different sub-products with various flavors. Even though it is abundant in product types, the core products that Haagen-Dazs offering to its customers are frozen desserts. In other words, what the customers are really buying is ice cream or yogurt inside of Haagen-Dazs containers. Based on marketing concept, actual products that Haagen-Dazs offers in the markets must include many other added values such as packaging labeling, marketing, distribution, advertising efforts and many others of the company. However, the final products that Haagen-Dazs selling to each customer must be known as the augmented products which are added some kind of values consisting of delivery services, customer communication, and other kind of services at Haagen-Dazs outlets. Hence, the value created and the products strategy that being applied by Haagen-Dazs must be come along the process of developing their product from the start-up of the products until reaching the consumers’ hand.

The variety in the product line shows that Haagen-Dazs is following many different segments in its target market. Off course, these segments must be convergent to the general target market, affluent adults markets. The only difference in the adult segment is the differences in taste and preferences. Therefore, by pursuing various product lines helps Haagen-Dazs reach its positioning strategy.

Comparing Haagen-Dazs and other ice cream manufacturers, Haagen-Dazs is obviously dominant in the product level. Its products are not the same with any normal ice cream, not premium ice cream also, but it is Super Premium ice cream. By promising the finest ingredients and the unique flavors in the products, Haagen-Dazs differentiates itself with other competitors. In reality, Ben & Jerry is the main rival of Haagen-Dazs in offering Super Premium Ice Cream; however, Haagen-Dazs make them more popular than the rival by the famous mixing of ice cream and high quality liqueur. They also make them different from other smaller competitors such as Baskin Robbins by rich creamy flavor, fresh skimmed milk for body texture and fresh egg yolk for delicate flavor.

All of the differences in quality of their products as well as the ability of innovation come from bold and strong investment of Haagen-Dazs’ headquarter into the research and development activities. They successively search for new flavors and recipes from special the ingredients and material coming from many different places around the world. In the beginning of 2007, Haagen-Dazs has just introduced new Reserve Series which are resulted in the hard working of researchers. They have searched for long before coming up with the Hawaiian Lehua Honey and Sweet Cream Ice Cream whose honey is brought back from Hawaii, the tart Mediterranean Pomegranates in Pomegranate Chip Ice Cream, Amazon Valley Cocoa beans in Amazon Valley Chocolate Ice Cream, or rare and complex Acai berry in Brazilian Acai Berry Sorbet, etc. Paying attention to the development of new products is one of the most competitive product strategies that Haagen-Dazs is using.  

A hot new product certainly helps, and so might get point for advertising. However, perhaps one of the greatest potential sales boosters is packaging. Indeed, not all consumer buying decisions happen that quickly. But having distinctive, eye-catching container is a definite advantage in today's crowded ice cream or freezer cases from a messy pool of frozen dessert and ice cream manufacturers. Excellent packaging not only gets attention and helps sell, it also projects a positive company image, and that means a lot to consumers and retailers.

For this reason, Haagen-Dazs unveiled the results of its first comprehensive packaging update in the company's 30-year history. The new graphics on all Haagen-Dazs pints, quarts and novelties are designed to strengthen brand identity and unify of the entire product line. The company also improved flavor identification on the packages.

Extensive consumer research was used to find out which package elements should be kept and which ones should be changed. Based on the research, Haagen-Dazs decided to eliminate the silver plate depicted on its ice cream novelty cartons. The plate was thought to imply a usage situation that was too formal and too specialized. The fact that Haagen-Dazs products appeal to a wider spectrum of consumers now than they did several years ago is another reason why the elitist silver plate image had to go. Broadening a product's consumer base, in fact, is one of the key motivations behind most package redesign projects of Haagen-Dazs.

Besides, labeling is also the concern of most consumers in the healthy days. More and more people complain about high fat or cholesterol in the content of the prepared food selling on the markets. This issue is pulling the concern of healthy protection agents such as Foods and Drugs Administration from the United States. There are more and more regulations and producing healthy foods as well as the obligations for labeling the products. Knowing its important, Haagen-Dazs is switching new line of products with lower fat or even free from fat. All of the Haagen-Dazs sorbet products are fat free. Banana Strawberry and Raspberry & Vanilla Frozen Yogurt bars are also fat free. All other smoothies and frozen yogurts are 97% fat free. Not only focusing on the problem of fat, but Haagen-Dazs also emphasizes the sensitivity of customers on some kind of minerals. To make sure that its products do not cause any harm for consumers, Haagen-Dazs labels its product very carefully. Recently, they indicated that if there is "flour" listed in the ingredients on the product label, it contains gluten which can create some sensitive reactions in customers. Examples of Haagen-Dazs products that do not contain gluten include Vanilla, Coffee, Strawberry, Extraas Rocky Road 500 ml and Banana Strawberry Frozen Yogurt Bar.

Brand name must be included in product strategy of Haagen-Dazs. The brand equity that Haagen-Dazs has been building up is expanding all over the world. Talking of Haagen-Dazs people immediately relate to Super Premium Ice Cream, alcohol ice cream. More than that, Haagen-Dazs brand name also attaches with “sexual fantasy” and “share indulgence.” The fictitious commercial brand name, Haagen-Dazs, which is made up to sound somewhat Scandinavian - or Danish, always creates a strong charming feeling in consumers’ mind. Vividly, Haagen-Dazs’ brand equity always includes its high product quality and levels, lusciousness, charms, exclusive and even status. Accompany with other strategies, product strategies Haagen-Dazs applying seems to receive many rewards for that.  In fact, Haagen-Dazs pursued additional approaches to fuel word-of-mouth communications: branded freezers in food retail stores; sponsorship of cultural events; and a relatively low-budget, steamy print-media campaign with the theme The Ultimate Experience in Personal Pleasure. Linking the brand to arts sponsorship was a particularly savvy move. At one event, the Opera Factory’s production of Don Giovanni in London, the ice cream was even incorporated into the show. When the Joachimsthaler and Aaker Don called for sorbet, he received a container of Haagen-Dazs. The result was out of expectation. A windfall of publicity began to spread among target consumers. The company’s coordinated brand-building efforts were overwhelmingly successful. Haagen-Dazs brand awareness in the United Kingdom, for example, reached more than 50% within a few months.

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2.  PRICE

Pricing usually follows after the product strategy. The price of the products must be considered very careful before they are given to the final products selling to the market. Understand how Haagen-Dazs’ pricing strategy working is not an easy task at all. It includes many different complicated aspects from customer perceptions of value, product costs, and other internal and external considerations.

 

Haagen-Dazs’ decision to introduce a more expensive line of ice cream set up the "premium" ice cream position for the brand and made Haagen-Dazs one of the enduring marketing successes of the past several decades. ...

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