The following report looks closely at someone working in the hospitality industry.

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Hospitality Foundation

Assignment One

Prepared by

Simon Knight

Hotel & Tourism Management

Level 1

September 2001

Introduction

The following report looks closely at someone working in the hospitality industry. The aim is to analyse their job. My research will be carried out by undertaking an interview, asking for a job description and visiting the place of work. I will then come to a conclusion in which I will analyse any shortfalls that may occur. Recommendations will then be made to improve the job performance of the individual.

Method

An interview with an employee of Ramada-Jarvis Hotel and Resort, Maidstone was carried out. His job title is Breakfast attendant, but he is basically a waiter. His Personnel Manager was emailed to ask for a job description and to establish what his responsibilities are. Information from the hotels website was also used. In order to fully analyse his job fully, the following areas were concentrated on:

  • The working environment, the type of operation, opening hours, shift patterns etc the person being interviewed is contracted to work
  • The duties and responsibilities
  • The technical and professional skills needed to be effective
  • The personal and social skills needed to be effective
  • What motivates the individual
  • Their expected career path (if any)
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Findings

  • The working environment, the type of operation, opening hours, shift patterns etc the person being interviewed is contracted to work

Working environment: Ramada-Jarvis Hotel and Resort in Maidstone is set in 20 acres of parkland in the heart of Kent adjacent to Leeds Castle, the reasonably modern hotel offers easy access to Maidstone and Kent, ‘The Garden of England’. Ricks Restaurant the section in which he works can get particularly busy between 8 and 10 in the morning, this provides a noisy and busy working environment.

Type of operation: Restaurant sub-section of Hotel and ...

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