There 15 things what Tesco does to provide a good customer service to customers. Firstly, they offer 24 hours service. This means that the customers

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There 15 things what Tesco does to provide a good customer service to customers.

Firstly, they offer 24 hours service. This means that the customers can get products when ever they want, for example if they work all day, they can get products at night time. Another example could be that in an even t of emergency the customers can get nay products they need at night. This means it will be very convenient for them. This is a good customer service because it increases customer satisfaction. However, this cost more money to Tesco as they may have to pay extra, for workers who work at night.

Recommendation

Overall, I personally believe offering 24 hour service is a good customer service because it benefits the customer more, as it is easier and convenient for them.

Secondly, the staffs at Tesco wear uniform. This means that when the customers come into the shop, they know who to go to for help and advice. This is a good customer service because if a customer has a problem with the product then he/she can go to a sales representative. However, if the member of staff doesn’t have proper knowledge then this will not help.

Recommendation

 Overall, I believe that this is a good customer service as by staff wearing uniform it identifies them and also if they don’t have uniform then even for mangers it will be difficult to identify who works and not.  

Thirdly, Tesco offer other cultural food. This means that Tesco sells various foods from other cultures such as Indian food, Chinese, etc. This will mean that it attracts wider audience to come into Tesco’s and also offer customers more choice of food. This is a good customer service as customers now have more variety of food to choose from so it encourages them to come to Tesco more often. However, by selling variety of cultural food they might need to employ staff who can make these products or pay extra to buy these products.

Recommendation

 Overall, I personally believe this is a good customer service because this attracts more customers into the store and also increases customer satisfaction.

Tesco also offer special offers. This means that they reduce the price of some products or make deals such as buy one get one free, in order to attract the customers.  This a good customer service because this attracts customers as they normally look for deals where they can save money. Also buy putting special offers customers might buy more of the product so excess supply could be bought by customers. Howver, buy putting special offers Tesco might lose some of the revenue it gets by giving special offers.

Recommendation

Overall, I believe that giving special offers attracts customers’ and also in the long run it overcomes the costs it endures.

Tesco also have disabled toilets. This means that the disabled customers can use the toilets when ever they need. This is a good customer service as meets the needs of the disabled customer so it may attract more disabled customers as they believe Tesco offer a good customer service. However, by building disabled toilets ity might cost money and also there are not much disabled customers to Tesco proportionate to normal customers.

Recommendation

 So overall, I belive that this service is a good customer service as it meet the needs of the customers and it does not neglect certain part of the customers.

 

Tesco also offer loyalty cards. This means that the customer can get points for every time they buy something at Tesco and after they get certain amounts of points they can get free products of rewards. This is a very good customer service as it attracts more customers and mainly makes the customers loyal to Tesco. However,loyalty cards might give rise to fraud as other customers might fake their cards or steal someone else’s card.

Recommendation

Overall, this is a example of very good custopmer service as it gets customers’ loyalty so they contiunaly come to Tesco and also from customers point of view they get discounts and rewards for just shopping at Tesco’s.

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Tesco has as a play area for children. This means that when parents come and shop at Tesco they can leave their children at a safe play area where members of staff will look after them. This is a good customer service because now parents don’t have to worry about always dealing with complaints or problems with children while shopping, so it increases customer satisfaction and also may attract more customers as they may feel Tesco are reliable. However, this may cost a lot of money as Tesco have to pay to build the play area and also pay ...

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