In this part of the assignment I will be comparing two organizations (ASDA and Post Office), then I will be describing each businesses aims, objectives and mission statement.
M1 Introduction: In this part of the assignment I will be comparing two organizations (ASDA and Post Office), then I will be describing each businesses aims, objectives and mission statement. Furthermore I will be concluding this part of the assignment Similarities and Differences between ASDA and Post Office Similarities in ASDA & Post Office Differences In ASDA Differences In Post Office * Make Profit * Sale food, clothing, household * The good they Sale is only stationary * Provide goods & Services * Private Sector * Mainly based on selling services * Both a Franchise * Order online * Public Sector * Both large businesses * * Aims, Objectives Mission Statement for ASDA and Post Office: Aims for ASDA: ASDA's aims are to provide goods/services that are cheap and affordable to consumers or the public, reducing the cost of their items/products, recycling their waste, packaging their products well, supporting voluntary sector services, to provide food hygiene and safety and diet and healthy food. Objectives for ASDA: ASDA's aims are to design excess packaging waste by the end of march 2008, delivering absolute reductions in packaging weight by end of march 2010 and tackling the amount o food consumers by end of march 2010. ASDA's Mission Statement: To be United Kingdom's best value retailer exceeding customer needs, always. Aims for Post
Describing Businesses
McDonalds are one of the biggest restaurants and franchise in the world, because of its hamburgers. McDonald's is the leading global foodservice retailer. A franchise is that a business name can be sold to a company or an individual. The franchisees often pay a fee so that he can get the decorations from the large business. However the franchisee can only sell the franchisor's products. Purpose The purpose of McDonalds is to make a big profit of course, but McDonalds wants to provide food services all over the world. Size and Scale There are more than 31 000 local restaurant in the world. So McDonalds has more than 400 000 employees so it is a large business. ( http://en.wikipedia.org/wiki/Mcdonalds) Ownership McDonalds are independently owned and operated. It's a franchise which means you basically buy the name, brand, and make money off of it. Barry's Butcher And Dhillon Supermarket are being run by 2 people so it's a partnership A partnerships is between two and twenty people of course this business is only being run by two people, so it's a partnership. Before when two people setting up a business together they are drawing a deed of partnership. A deed of partnership is to protect both of the partners from debts so they are having their own agreements to prevent from this happening. So if one partner runs a big debt his partner can be asked to pay it off.
McDonal's "seniors" Restaurant
Case title: McDonald's "seniors" Restaurant I. Statement of the Problem The perception of younger customers of McDonald's image and the current strategy regarding senior citizen customers . II. Definition of the Problem Suzanne Drolet is manager of a McDonald's restaurant in a city with many "seniors." She worries that with her growing senior citizen customers, the image of her restaurant would change and it will be known for being a non-fast-food restaurant because of the ambiance. If the seniors market will also continue to grow, there would be a crowding problem. She is also taking into consideration of the possibility catering more services to them because the seniors do use their facilities for a much longer time than the average customers. III. Factors Affecting the problem at least 5 factors with brief explanation a. Place or location- Place or location is one of the factors why there are a lot of seniors because they are situated in a place where there are more seniors than the younger generation. b. Image of McDonald's- The image of the restaurant is a factor because it is know for being a fast-food-chain but in their case they are beginning to be perceived as "old people's restaurant." c. Perception of the younger generation- This is a factor because when the younger see the restaurant as non-fast-food restaurant they might get discourage to dine at that
TO: The PQR Company (Current Shareholders)
TO: The PQR Company (Current Shareholders) FROM: Financial Accountant SUBJECT: Assessment of Financial Performance and Position of PQR DATE: 10th December 2004 INTRODUCTION The report that will follow will outline the financial performance of PQR for the past 3 years. The Company's financial statements will be reviewed from 2002 till 2004 in order to obtain a picture of the company's financial position. The company's performance has been illustrated via Ratio Analysis. A detailed calculation of various ratios is obtainable from the appendix. However a summary table has been included below for reference. RATIOS 2002 2003 2004 PROFITABILITY RETURN ON CAPITAL EMPLOYED % LIQUIDITY CURRENT RATIO QUICK RATIO EFFICIENCY DEBTORS DAYS CREDITORS DAYS STOCK DAYS 12.1 4.3 1.5 61 33 136 12.7 3.5 1.8 48 48 107 13.0 2.6 1.3 47 44 81 The report will be split into Profitability, Liquidity and Efficiency, under which the company's financial statements will be analysis to some degree. The conclusion will bring the report together. PROFITABILITY As can be seen from the data supplied sales have increased from £3,600,000 to £4,010,000, an increase of 11%. Calculation based on the difference between 4,010 and 3,600, over 3,600. At the same time cost of sales fell. We can straight away tell the company's gross profit
Stakeholders At Tesco
Stakeholders in Tesco Stakeholders are the people revolved around the interest in business. There are different types of stakeholders in the business world who all play different parts to society. A stakeholder for Tesco may be someone that has the job of affecting their organisation either in a good way or a bad way. Below are listed main stakeholders in a business. o Workers o Managers o Owners o Customers o Suppliers o Government o Local Community Workers: A worker at Tesco is someone who has a clear interest in the business they are working in. They tend to rely on work for their income, bonuses, discounts, bonuses and holiday pensions. This meaning they either like or do not have to like their job but they are still working because they need it to live by. Although they are helping Tesco by a significant amount they may take this as a chance of security for their futures and also a chance of meeting new people. Workers at Tesco maintain a big job at hands, as they have to show customers the respect and the idea of customers coming by again. Managers: You may feel that managers have a different type of job to workers as they do different things to workers but in actual fact they too work to live by on. The decisions of the manager has a great affection on Tesco, it can either result good or bad. Some decisions managers have to take in are: o Hiring new Staff
M1: Explain how oral communication can be used in business situation
"M1: Explain how oral communication can be used in business situation" There are number of different ways used to communicate orally in businesses such as by telephone, video conference, voicemail, face to face conversation, interview, presentation, group discussion etc. Business communication is very important because it shows how people interact within the business and communication should be clear so that information is understood. I am now going to chose four oral communication methods and I will give examples in a detail of each method of oral communication which can be used in businesses. * Face- Face communication: Face to face is the best and easiest method to use to communicate with other people. This is because the person can make clear point across to the listener and if they do not understand then they can use the speaker's facial expressions and body language to help them understand, what the person is trying to say. In businesses the best way is to communicate in private without any distractions or disturbances. This is the reason why most of the businesses schedule all their interviews in advance and leave instructions not to be interrupted during interviews. For this communication the person must have strong listening skills and speaking skills. The advantage of this communication is that it is an easy method of confirming something, giving out
Job roles in ASDA.
In this task I need to create a table, in the table i need to show the different job roles and what their functions are within the business. The business that i am going to link my table to will be ASDA. Job Roles Responsibilities Directors The responsibilites of the directors is looking after shareholders' intrests. The director of ASDA has the responsibility for ensuring the success of ASDA in such areas like health and safety, employment law, for example is ASDA complying with the minimum wage act. A director needs to avoid conflics of intrest. Managers The responsibitlies of a manager is to motivate staff, setting targets and recuting and dismissing staff, allocating work, communicating planning and desicion making, problem solving. A manager in ASDA will supervise and manage the overall performance of the staff in the whole department, they also report recommendations and develop stratigies on how to improve to improve on the quality of service and the quantity of sales. The managers are involved with employing staff to work for them they are also involoved in the career development. They are responsible for the growth and increase of finances and earning that ASDA make. Supervisors/Team Leaders Managing operatives. Motivating their staff and allocating tasks. The supervisors/Team leaders in ASDA will create the rotas for staff to work this will need to be
Aims & Objectives of a business
AO1 Unit 1 Business Aims Aims & Objectives of a Business When a new business starts up, they have a number of aims and objectives to look up to as a goal of the new business. An aim is when the business has set up some goals to achieve; it is a statement of purpose, meaning the aims are made for the business for a reason, e.g. we want to get £3200 from the next profit share etc Business Objectives are a clear view of targets which have been set out by the business. The business then plans out how to achieve these targets/aims by a number of ways to suit the targets, so then can be achieved to help the business stand. The Objectives are broken down so that they are easier to achieve. The objectives help measure the progress towards its aims. E.g. of common business aims, * To make profit * To increase market share * To provide services * To improve the quality of a product or service To Make Profit One of the most important objectives of a business is to make profit. Without profit, a business is unable to do all the things a business wants to in order to continue being successful, for example, without profit, the business can't keep its shareholders happy, it can't pay higher wages to its employees, it can't invest in better technology to improve its products and so on. A company that does not make profit will find it difficult to reinvest money into research
location of tesco
Location of Tesco Location is a key factor for every business including Tesco and many aspects of a location must be analysed before it can be chosen. This includes the competition in the area, the reputation and the population of the area. Finding an ideal location is a decision that requires a lot of reconsideration and investigation particularly as Tesco is such a huge company with such big stores. Firstly all Tesco stores require a large area for the stores, as they will be accommodating such a huge variety of products. Secondly they will need a huge car park space for their customers, as the store can have hundreds of customers at any given time as well as providing disabled parking and family car parks. They also require a substantial area for a warehouse to stock their goods as well as loading bays where they receive their deliveries of stock. Some Tesco stores are situated in town centres however this is only if they are able to find such amounts of land they normally tend to locate in other places where they are able to build bigger stores. However building stores in town centres also means high interest rates so Tesco must be wary of this. I will discuss the location of my local Tesco store in Slough. Tesco found a big area of land available in the town centre of Slough and through Market Research and Investigation they were able to conclude that Slough is a
NVQ level 2 unit 2 Business Administration. Worksheet on Principles of providing administrative services
Business and Administration Unit two: Principles of providing administrative services Assessment You should use this file to complete your Assessment. . The first thing you need to do is save a copy of this document, either onto your computer or a disk 2. Then work through your Assessment, remembering to save your work regularly 3. When you’ve finished, print out a copy to keep for reference 4. Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 9 pages and is made up of 9 Sections. ________________ Name: ________________ Section 1 – Understand how to make and receive telephone calls . Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature How / when used 1. Answer phone Allowing customers/clients to leave messages when lines are busy or office is closed. 2. computer telephony integration When a call is answered the staff can read through scripts and get prompts on what information is needed. 2. Prepare a brief report advising people on: . How to follow organisational procedures when making and receiving telephone calls 2. The purpose of giving a positive image
